Front Office Call Centre
Resume:
Personal details
Surname
KAZADI
First names
RACHEL MUTINGA
Gender
Female
Marital Status
Single
Date of birth
Identity Number
PTAYCG0603101008
Nationality
Congolese
Home Language
Rachel
Swahili ; French and English
Criminal Record
None
Contact :
ad2roo@r.postjobfree.com
Contact Details (A)
Physical Address
221 KITCHENER AVENUE
KENSINGTON
2491
Education & Training
School Attended
BEDFORDVIEW HIGH
Qualification
Grade 12
Subject
Institution
Qualification
Course Content
English
Afrikaans
Economics Management
Maths
Accounting
Business Studies
Handling Reservations
Front office
Housekeeping
Ms Windows
Ms Word
Ms Excel
Introduction to Internet
Introduction to E-mail
Admin Duties
Employer
Honey Pot Guest House Lodge
Type of company
Hospitality Industry
Position held
General Front Line Assistant
Service period
June 2012 –February2016
Key Responsibility and Functional Skills
Excellent Customer Services
Clear Communication with client
Identifying major tourism and their values
Professionalism & taking pride in providing service
Handling Complaints
Effective listening to client and meeting their needs
Communication
Problem solving skill and Conflict management
Communication techniques
Check INS (physically & Innkeeper)
Liaising with all department
Ensure Exceptional service
Activities bookings
Assisting with Front office Report
Assisting Central Reservation with walk in Bookings or Day visit
Cash up
Doing orders for Front office Stationary
Updating new information from Client at Lodge
Day Planner
Stock taking
Quotations & New Bookings
Reservations
Front office functions
Transactions
Innkeeper payment points
Switchboard operator
Employer
Honey Pot Guest House Lodge
Type of company
Hospitality Industry
Position held
Receptionist
Service period
January 2011 –June 2012
Key Responsibility and Functional Skills
Communication
Communication techniques
Check INS (physically & Innkeeper)
Check OUT (physically & Innkeeper)
Liaising with all department
Filling (using filling system)
Typing Itineraries for the lodge
Ensure Exceptional service
Switchboard operator
Reference :
Mr Dolph Favor
Position :
Managing Director
Contact:
ad2roo@r.postjobfree.com
Company :
Honey Pot Guest House
quote from TripAdvisor website:
Wendy Mzobe, South Africa
14 September 2015
Clean and warm friendly staff Rachel and ragen very warm I felt like I was at home, I would recommend it to everyone
Company :
Helenique Guest House
Position :
General Front Line Assistance
Service period :
March2016 - July2016
Reference :
Mrs. Bernice Nkomo
Position :
Owner
Company
Helenique Guest House
Call Centre
Education & Training
E S S
Z T E
U A R
L F V
W E I
I I C
N N E
I G S
-Inbound Call Centre Training
Telephone Etiquette
Communication skills
Interview Techniques
Inbound call management
Basic & advanced customer service
- Outbound call centre Training
Sales training
Negotiation&Assertiveness Skills
Cross Selling & Up Selling
Debt Collecting
Questioning & Listening Skills
Call Centre Certificate
MOTIVATION LETTER
Dear Sir/Madam
I am forwarding you my CV in regards to the recently posted position. I would welcome the opportunity to move into a more progressive and challenging environment in order to both enhance my work experience and to help your company continue its success.
The qualities that you are seeking are a very close match to the ones I have attained. I am quite sure my extensive skills and experience would be an asset to your organisation.
I worked in a position as front office / Receptionist and this have provided me with an excellent background and extensive job skills. I have a Certificate in call centre both Inbound and Outbound, I am able to work as a call centre agent. I am confident my gained knowledge and skills sets will be of value to you.
I would be excited at the prospect of joining your team. I look forward to hearing from you and I do hope you find my CV to be of interest.
Respectively yours
Rachel Kazadi
Contact this candidate