Customer Service Financial Institutions

Diane Sargent

NASHUA, NH 603-***-**** ***********@******.***

Hillsboro Chrysler, Jeep, Dodge, Ram, Inc.

March 2019-December 2019

Finance Manager

Contributor to providing excellent customer service through collaboration with potential buyers on their preferences, financial capabilities, and warranty needs

Liaison between financial institutions and potential car buyers on behalf of new and used car dealership

Provider of timely and accurate documentation to financial institutions to secure funding for the dealership and complete the delivery process

Best Ford Inc. May 2016-March 2019

Finance Assistant/Title Clerk

Generated all documentation in connection with the sale, financing, titling, warranty aspects of new and used car delivery to purchasers

Organized and delivered complete and accurate documentation to secure financial institution funding post-delivery of vehicle purchased

Delivered complete and accurate documentation to the state of NH to ensure proper titling and lienholder recordation in a timely manner

Peters Auto Sales, Inc. July 1996-May 2016

1999 Promotion to Sales Support Manager

Responsible for 5 direct reports in various back office positions

Developed efficient workflows by ensuring staff were adequately trained, holding regular staff meetings and emphasizing accountability at all levels

1996-1999 Title Clerk

Documenting all incoming inventory including associated accounting

Delivering accurate and timely documentation to the state of NH in connection with vehicle titles and associated fees

Quality control review and delivery of final documentation to financial institutions to ensure timely funding for dealership

CERTIFICATIONS:

Management Assertiveness Training

Dale Carnegie School of Successful Management

ADP Contract Programming

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