Retail Sales Customer Service

Summary

Over ** years of experience directing and leading both marketing initiatives and retail sales for a variety of global markets and companies, including a luxury Fortune 500 brand.

Increased departmental sales by over 20% through training team members in customer tracking and individualized service.

Volunteered extensively with global peace efforts through Peace Child International, often meeting with foreign dignitaries and speaking to governmental organizations, such as the United Nations and Londonderry City Council.

Awarded a Certificate of Congressional Recognition in 2016.

Work History

2022 to 2023 Assembler PIA

Assembled production parts with high degree of accuracy and precision using hand and power tools.

Trained new assembly personnel on proper use of equipment.

Inspected completed products to encourage quality and adherence to company standards.

Coordinated with other departments to complete projects within deadlines, including troubleshooting and resolving mechanical issues that occurred during production.

2019 to 2020 Sales/Food Service Earthbar

Provided exceptional customer service and pleasant shopping experiences to retail customers.

Utilized upselling techniques to promote additional products and increase sales.

Balanced and organized cash registers by handling cash, counting change, storing coupons, and balancing and recording transactions at end of shift.

2017 to 2019 Retail Sales Associate Saks Off 5th

Organized store merchandise racks and displays to promote and maintain visually appealing environments.

Developed professional relationships with customers to increase loyalty, retention, and rapport.

Trained and supervised new employees to use selling strategies and apply best practices.

Maintained up-to-date knowledge of store sales, payment policies, and security standards.

Work History cont.

2016 to 2020 Owner JMC Marketing, Production, and Design

Conducted target market research to discover customer needs and analyze competitor trends.

Monitored market conditions in order to set accurate product pricing and take advantage of emerging trends.

Worked with clients’ marketing teams to create print and online advertisements.

1998 to 2008 Assistant Director The Alexandria Academy

Oversaw curriculum development and WASC accreditation for an international homeschooling and independent study program for gifted students.

Managed hiring, scheduling and payroll for company employees, both full-time and contract.

Researched, designed and implemented all marketing initiatives based on trends and needs within the homeschooling community, including developing the website and social media profiles.

2002 to 2016 Lighting/Sound/Set Designer & Technician Freelance

Coordinated set design, props, and decoration in conjunction with art directors in order to execute designs that adhered to overall creative vision and direction.

Worked with technical teams to effectively incorporate lighting, sound, and other features, being sure to factor concerns such as traffic flow patterns, location limitations, and safety issues into every design.

2003 to 2007 Consultant Global Community Project

Provided support in both Los Angeles and Tokyo for global non-profit organizations’ service missions.

Developed multimedia English-language curriculum for primary and secondary level Japanese private schools.

Education

California State University Dominguez Hills

Coursework towards Master of Arts – Humanities

California Lutheran University

Bachelor of Arts – Theater Arts

Dean’s List Recipient

Moorpark College

Associate of Arts – Cultural Anthropology

Alpha Gamma Sigma – Honors Society

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