Customer Service Representative
Resume:
Patricia Rosatti
Minot, ND *****
*********@*****.***
Bright, resourceful, and ambitious customer service specialist offering successful sales and management experience in the retail and mortgage industry. Take charge leadership style that effectively motivates staff to achieve desired results. Works well independently, as well as a vital team contributor. Complementary expertise in administrative support, staff supervision, training, merchandising, cash flow management, and inventory control. Responsible and dependable with a strong work ethic and a proven commitment to exceeding expectations. Authorized to work in the US for any employer
Work Experience
Courier/Delivery Driver
WalMart & DoorDash - Minot, ND
September 2019 to Present
I deliver orders to the customers from various merchants through the Door Dash app, along with the Spark app for supplemental income.
Owner/Operator/Groomer
TLC Pet Services - Minot, ND
September 2008 to Present
I own and operate a small pet sitting business in my local community and surrounding areas. Customer Service Representative/Call Center
Tactacam - Remote
August 2022 to January 2023
I worked full time as a remote Customer Service Specialist. I assisted the customers via email and phone for all of their technical questions and needs. I also assisted the Administrative Department for the billing needs of the company on a temporary basis for four months after 3-weeks of training. As a Customer Service Specialist:
• I provided excellent customer service, responded to a variety of calls and emails for the customers in regard to their equipment needs.
• I used my knowledge of training and experience to locate answers in a knowledge database to respond to client’s requests.
• I followed standard operating procedures for various topics, systems, and contact channels.
• I documented all of my contacts in a database.
• I kept up to date on processes and procedures.
• I utilized the ability to navigate multiple computer systems and applications. I also, utilized their search tools to provide information to their clients.
• I provided excellent time management skills and dependability.
• I have self-motivation and the ability to work with minimal supervision.
• I provide strong verbal and written communication skills.
• I have the ability to work an 8–10-hour shifts, based on business needs.
• I attended all of the weekly team meetings on a regular basis. CSR - Customer Service Representative
Leidos - Remote
December 2021 to April 2022
I worked full time as a remote Customer Service Specialist with mortgage servicing experience for their resource/call center.
As a Customer Service Specialist:
• I utilized my knowledge of Federal Housing Administration (FHA) mortgage policies. I also supported the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
• Provided excellent customer service, responding to a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures.
• Used my knowledge of mortgage servicing to locate answers in a knowledge database to respond to client’s requests.
• Followed standard operating procedures for various topics, systems, and contact channels.
• Documented all of my contacts in a database.
• Kept up to date on FHA mortgage processes and procedures.
• The ability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
• Provided excellent time management skills and dependability.
• Have self-motivation and the ability to work with minimal supervision.
• Provided strong verbal and written communication skills.
• Have the ability to work an 8–10-hour shifts, based on business needs. Loan Processor
Guaranteed Rate - Remote
October 2020 to September 2021
I worked remotely processing all types of mortgage loans. I also, provided customer service via phone and email to all of my clients in regards to all aspects of their particular loan such as; flood and home insurance, title, etc.
• Setting up, Submitting and entering files/uploading documents into the Encompass database.
• Send out needs list to clients, conditions, ordering appraisals, Title work, ordering insurance and setting up closings.
• Follow up on needs list.
• Excellent tracking of the mortgage pipeline.
• Calculate income and Run DU Prepare time clock.
• Determine what needs to be done and when Help clear conditions when needed.
• Make sure closings happen on time and put out fires. Shipping and Receiving
AGT Foods - Minot, ND
March 2020 to September 2020
I worked in the Shipping and Receiving department. I provided customer service to internal employees and external customers by weighing drivers in and out. I also, worked on the morning report for the plant manager.
Kiosk Sales Associate
Terry's Health Products - Minot, ND
August 2019 to November 2019
I worked as a retail associate at a temporary CDB Kiosk Shop at the local mall. Receptionist and Administrative Assistant
Westlie Motor Company - Minot, ND
June 2019 to August 2019
I worked full-time as a receptionist. My job role included answering phone lines, filing, cash box, opening and closing the office, mail, fax, paperwork for the car deals, and provide excellent customer service to internal and the external customers on a daily basis. Kiosk Manager
Go Calendars Games and Toys - Minot, ND
October 2016 to January 2018
I managed a seasonal kiosk from October till the end of January for the last two years. Barista/Server
Classic Rock Coffee
February 2016 to April 2016
Owner/Operator
TLC Pet Resort & Salon - Minot, ND
October 2010 to June 2011
I owned and operated a doggy daycare, boarding, and grooming business until the Minot flood in June of 2011.
Mortgage Specialist
Wells Fargo Home Mortgage - Minot, ND
April 2002 to February 2008
I processed and closed all types of mortgage loans. I also, provided customer service via phone and email to all of my clients in regards to all aspects of their particular loan such as; flood and home insurance, title, etc.
Education
Diploma
Magic City Campus High School
Associate in English Literature
North Idaho College - Coeur d'Alene, ID
Minot State University
High school diploma or GED
Skills
• Customer Service (10+ years)
• Management (10+ years)
• Mortgage Specialist (5 years) (10+ years)
• Retail Management (10+ years)
• Key Holder (10+ years)
• Scheduling
• Data Entry
• Microsoft Excel
• Quickbooks
• Typing
• Receptionist
• Microsoft Office
• Office Management
• Outlook
• Word
• Customer Service
• Customer Care
• Call Center
• CSR
• Customer Support
• Barista Experience
• Cash Handling
• Babysitting
• Coffee Experience
• English
• Pet Grooming
• Pet Sitting
• Store Management Experience
• Fair Housing Regulations
• POS
• Nannying
• Pet Care
• Animal Care
• Credit Analysis
• Merchandising
• Kennel Experience
• Sales
• Outbound sales
• Cold Calling
• Loan Officer Experience
• Management
• Escrow
• Underwriting
• Analysis skills
• Windows
• Microsoft Powerpoint
• Negotiation
• Microsoft Word
• Microsoft Outlook
• Documentation review
• DocuSign
• Salesforce
• CRM Software
• Title processing
• Loan processing
• Loan origination
• Personal assistant experience
• Computer skills
• Property management
• Leadership
• CNA (5 years)
• Dispatching
• Time management
• SharePoint
• Banking
• Marketing
• Adobe Acrobat
• Driving
• Guest services
• Hotel experience
• Hospitality
• Social media management
• Customer service
• Sales support
• General ledger accounting
• Data collection
• Mortgage servicing
• Data analysis skills
• Microsoft Access
• Construction
• Event Planning
• Pricing
• Contracts
• Google Suite
• Google Docs
• Communication skills
• Financial analysis
• Organizational skills
• Telemarketing
• High-end sales
• Computer literacy
• Telemarketing
• HTML5
• Visual Basic
• Help desk
• E-commerce
• Telecommunication
• Writing skills
• Google Ads
• Account management
• Facebook Advertising
• Document review
• Databases
• Clinical research
• Library services
• Microsoft Dynamics GP
• Mobile applications
• Search Engine Optimization (SEO)
• Independent Travel Agent (Less than 1 year)
• Clerical experience
• VPN
• iOS
• System administration
• Computer Networking
• Active Directory
• Software troubleshooting
• Autodesk
• Microsoft Windows Server
• Technical Support
• User Interface (UI)
• Analytics
• Slack (2 years)
• Zendesk (2 years)
• Google Drive (10+ years)
• Travel planning
• Microsoft SQL Server
• HIPAA (5 years)
• Direct marketing
• Web analytics
• Google Analytics
• Keyword research
• Direct sales
• Continuous improvement
• Digital Marketing
• Operating Systems
• WordPress
• Linux
• Upselling
• Phone etiquette
Contact this candidate