Amy McCaslin ad2roa@r.postjobfree.com

Objectives: An Experienced Professional with a background in Office Management looking to join a growing organization as part of an executive team with 10+ years of experience in a high-level executive support role.

Education: Colorado Technical University Associate of Science in Health Administration January 2011 - June 2013

Skills: Microsoft Office proficiency, meticulous attention to detail, Excel spreadsheets, strong problem solver, strong interpersonal skills, Human Resources Management (HRM) Quick Books, Invoicing, medical terminology, schedule management, self-starter, dispatching, PowerPoint, records management, dedicated team player, positive attitude, strong organizational skills, active listening skills, courteous demeanor, energetic work attitude, customer service expert, leadership/communication skills, sales professional, decision making under pressure, recruiting and retention, new hire orientation, safety, purchase orders, contracts, etc.

Experience: United Parcel Service – West Charlotte, NC Safety and Training Supervisor November 2019 – Current

Delivery of customer packages, supervised multiple areas, documented pertinent information on employees, as in, compliance, observations, DOK’s, method evaluations, write ups, etc. Validation of timecards, validated trailers, auditing, scanned packages for correct destination, over goods, re-tapes, LIB’s, etc. Quickly moved to Safety and Training Supervisor, training of new hires, multiple PowerPoints, initiated safety protocols for all employees as well as, injury reporting, HR work and all detailed information needed, etc.

Rightway Plumbing – Charlotte, NC Office Manager March 2018 – October 2019

Managed office, multi-phone line system, appointment scheduling, created job numbers and entered quotes and pertinent details, dispatching technicians to job for emergency and non-emergent situations, utilized QuickBooks for payroll, invoicing, AP/AR, collections, emails, work orders from vendors, mail sorting, maintained client portfolios and payments, faxed, filed, copied and scanned documents, prepared conference room for meetings, rolled phones over when necessary to 24 hour on call service when closing office for on call purposes, processed and placed orders and controlled inventory, etc.

Burke Integrated Health – Morganton, NC Medical Office Assistant May 2015 – March 2018

Recorded, filed documents and medical records, as well as managing those records and adhered to the policy procedures, directed patient flow during practice hours minimizing patient wait time, Ensured HIPAA compliance and followed all federal and state guidelines. Wrote clear and detailed clinical phone messages for physician, prescription refills, utilized Practice Partners for scheduling appointments, assessments, and evaluations, completed registration quickly and cordially for all new patients. Monitored email inbox (outlook) and ensured inquiries were addressed properly. Resolved and clarified issues with patient medications and collaborated with local pharmacies, confirmed patient information, QuickBooks for AR and AP, collected copays, verified insurance and processed billing. Utilized NC Tracks for Medicare/Medicaid verification, informed patients of their financial responsibilities prior to services being rendered, coordinated with doctors and registered nurses to develop care plans for patients, licensing and CPR compliance records. Organized, updated and maintained patient charts, recorded patients' medical history, vital statistics and test results in medical records. Escorted patients and prepared them for physician exams, instructed patients and family members on proper discharge care, measured urine specimens and delivered them to the laboratory, etc.