Customer Service Medical Office

CH Connie Hainline

Bailey, CO ***** 720-***-**** *********@***.***

PROFESSIONAL

SUMMARY

Administrative leader offering experience prioritizing and delegating administrative tasks to drive goal achievement. Proficient in schedule coordination, resource allocation and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture.

Detail-oriented and knowledgeable [Job Title] skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational [Language] abilities. SKILLS Change Management

Staff Scheduling

Conflict Resolution

Team Supervision

WORK HISTORY MEDICAL OFFICE MANAGER 10/2013 to 08/2023 Glo Medical Office Of Sharon Higuchi MSN;NP-C Conifer & Highlands Ranch

Scheduling, addressing patient needs, prescription refills, prioritizing patient concerns. Keeping provider aware of any patient concerns. Communicating with Pharmacies, ordering bulk medications for office use. Negotiating with drug rep's for pricing.

Cleaning & restocking the operatory, sterilizing instruments. Maintaining patient records, obtaining labs results, and shipping labs to Lab company in Florida. Also ordered lab supplies.

Sold skincare products, sunscreen, scheduled training on new & existing products with vendors.

Administered patient injections when ordered by provider. Changed bandages, where ever help was needed.

REGIONAL INSTALLATION MANAGER 09/1991 to 12/2004

The Home Depot The Colorado Market

Responsible for the Home Installation Program in the Colorado & Wyoming Markets.

Hired contractors for 12 stores in the Colorado & Wyoming market. Trained store employees & new contractors for the home installation business. Responsible for resolving any issues between contractors & store management. Responsible for shopping the competition, adjusting pricing & staying abreast as to new products.

Responsible for 200 employees plus contractors.

911 OPERATOR 09/1990 to 09/1991

Flagstaff Police Department Flagstaff, AZ

Improved response times by efficiently prioritizing emergency calls and dispatching appropriate services.

Enhanced communication between first responders and the public by providing clear, concise information during high-stress situations. Increased caller satisfaction with empathetic listening and effective problem-solving skills.

Maintained accurate records of all emergency calls, ensuring proper documentation for future reference and analysis.

Dispatched Fire & Medics, & Guardian Ambulance

EDUCATION High School Diploma

Alhambra High School, Phoenix Arizona

No Degree Computer Science

Western International Business School, Phoenix, Arizona CERTIFICATIONS Operations Management Training

The Home Depot Inc

2000

Dental Assisting Training

Aspen Park Dental

September 2013

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