Customer Service Kitchen Manager

JOSE MORA

Corona, CA *****

951-***-**** - ad2rnr@r.postjobfree.com

PROFESSIONAL SUMMARY

Energetic Kitchen Manager enthusiastic about working with high-performance teams. Personable, responsible and hardworking professional. Dedicated to innovative dishes, effective budgeting and top-of-the-line customer service. Experienced kitchen manager successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. +21 years of progressive leadership experience. Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.

SKILLS

Inventory Management

Food Safety Compliance

Equipment Maintenance

Problem Solving

Food Preparation

Quality Control

Performance Evaluation

Sanitation Standards

Kitchen Staff Coordination

Purchasing

Food Safety

WORK HISTORY

05/2010 to 11/2023 Assistant Kitchen Manager

Yard House – Rancho Cucamonga, CA

Checked and tested foods to verify quality and temperature. Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Identified team weak points and implemented corrective actions to resolve concerns.

Motivated staff to perform at peak efficiency and quality. Managed staff schedules and maintained adequate coverage for all shifts. Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.

Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals. Oversaw food preparation and monitored safety protocols. Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

01/2000 to 02/2010 Kitchen Manager

Claim Jumper Restaurant – Rancho Cucamonga, CA

Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.

Inspected stock to identify shortages, replenish supply and maintain consistent inventory.

Checked and tested foods to verify quality and temperature. Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.

Scheduled and received food and beverage deliveries, adhering to food cost and budget.

Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals. Developed kitchen staff through training, disciplinary action, and performance reviews.

Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations. Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.

Managed staff schedules and maintained adequate coverage for all shifts. Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

EDUCATION

05/1988 High School Diploma

Jordan High School - Long Beach, CA

CERTIFICATIONS

Serve safe certification

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