Maria Alfred

** ************

Campbell Hall, NY *0916

845-***-****

ad2rmf@r.postjobfree.com

Objective: To obtain an administrative position that will utilize my customer service experience and expand my professional character.

Professional Profile

Experience 12 years experience in diversified administrative capacities within a large municipal agency. Strong organizational, administrative, clerical and interpersonal skills. Highly attentive to policies and procedures in preparing and processing all forms and documentation. Knowledge of basic computer functions, including data entry. Ability to prioritize tasks and work under pressure.

2002-Present U.S. Airways, Stewart International Airport. New Windsor, NY

Held various responsibilities on both the ramp and ticket counter. These responsibilities include customer service in the airport business.

These pertain too basic ticketing, gate functions and rebooking of flights due to different operational needs.

Daily communication and input of flight information from crew members.

Daily reports of weather related to field conditions, and preparation of daily reports for the in-flight crew.

Ramp Qualifications:

Able to drive all ramp equipment.

The marshalling of CRJ and Dash 8.

Able to load and unload bags for outbound and inbound flights.

Also able to set up file claims and delivery for lost baggage.

1989-2001 New York City Police Dept. New York, NY

Administrative Aide 50th & 110th Precincts

Perform data entry, word processing and on-line functions in a Windows based environment

Worked in diversified administrative capacities requiring judgment and decision-making

Medical Unit

Provided administrative support to unit responsible for attending to sick or injured police officers.

Prepared sick reports, as well as scheduled appointments with primary care doctors and/or specialists, including referrals for officers injured on the job.

Notified District Surgeons of officers' medical results and status.

Organize and maintain all files/documents in a timely and efficient manner.

Answer/respond to phone calls in a fast-paced environment.

Uphold all forms, formats, conduct codes and departmental procedures.

124 Room

Processed civilian complaints with regard to child abuse, sexual abuse, prostitution, and missing persons.

Recorded complaint reports; processed and dispatched all documentation to appropriate personnel and units.

Functioned as liaison with said precinct and other precincts, as well as outside agencies and institutions. Handled high volumes of ongoing telephone communications and correspondence.

Legal Area

Processed complaints against the NYPD by police officers and their respective counsel, including logging complaints in the computer, creating files and photocopying all subpoenas and documentation.

Interfaced with corporate counsel and other NYPD units.

1982-1987 Hostos Community College Bronx, NY

Librarian

Provided administrative and customer service support, including answering phones, filing, typing reports, circulation and periodical duties.

1980-1982 Pace University New York, NY

Librarian

Provided administrative and customer service support, including answering phones, filing, typing reports, circulation and periodical duties.

Education

1984-1986 Hostos Community College Bronx, NY

1980-1981 Bronx Community College Bronx, NY

Training

ABC Training School, New York, NY Clerical Typist Training

Skills

Fluent in Spanish; Basic Computer Proficiency

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