SKILLS

Microsoft Office Suite – Word Document, Excel, PowerPoint, and Outlook

Google Applications – Google Docs, Drive, Calendar, and Email

Customer Service Skills

Multi-Line Telephone Skills

Sales and collections experience

Intermediate Conversation Spanish

Communication Skills

Problem Solving

Computer typing

Group Leadership

WORK EXPERIENCE

Virginia Department of Health – Office of Vital Records

oContract (through Caliper Staffing Agency) 05/2017 – 11/2019

oOffice Support Specialist 11/2019 – present

Provides assistance to walk in customers needing Special Services help and accept applications from customers, documents positive ID of person making request, and verify the requestor is entitled to receive the vital record.

Efficiently handles customer requests for vital event records (births, deaths, marriages, and divorces)

Processing requests with a high-level accuracy, in a high paced and confidential working environment.

Confirms payments, collect, and submits all monies after every transaction.

Prepares certified copies of vital records event records for customers and issue the requested certification.

Track daily productivity and files all correspondence to their proper filing systems.

Serve internal and external customers promptly and to the fullest extent possible under the circumstance without violating the Code of Virginia, Regulations Governing Vital Records and Office Policy and Procedures.

Experience applying and processing specific administrative procedures, customer requests, and financial accountability completing sensitive or high-risk tasks with little to no supervision. Maintain a high degree of accuracy in agency management and document management systems.

Knowledgeable of legal aspects in regulations and policies procedures, and information system operations.

Experience corresponding with customers in person, over the phone, and in writing

Maintain a calm demeanor and professional communication on the phone and in written communication.

Solve problems quickly, independently, and to a high standard.

Perform all clerical duties related to client support

Computer proficiency in Windows-based applications

Self-directed and the ability to problem solve in a positive, productive manner

Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life

Reliability and compliance with Code of Virginia, Regulations Governing Vital Records, and Office Policy and Procedures

Strong analytical skills with the ability to evaluate, develop, and deliver alternative courses of action in order for customer to receive vital record

Strong customer service skills, including courteous telephone etiquette and professionalism. Strong oral, interpersonal, and communication skills. Ability to exhibit patience and empathy and express assurance and confidence

Be pleasant, professional, and have a smile in my voice while speaking on the phone. Resolving customer’s concerns or complaints immediately and/or reporting needed assistance to supervisor as appropriate.

Adheres to facility confidentiality while answering questions about availability of customer’s records and navigating office website.

PrideStaff – Virginia

oContractor (Paper Receipt Company) 02/2017 – 05/2017

Weighing packages and labeling them appropriately

Inspecting packages and shipping containers to ensure they are not damaged and meet shipping regulations

Assembling daily orders by shipping location

Keeping records of packages including delivery notes, invoices, etc.

Filling out packing and order forms with the relevant shipping information

Sealing shipping containers and labeling them appropriately

Self-directed and the ability to problem solve in a positive, productive manner

Solve problems quickly, independently, and to a high standard.

Ashley Furniture – South Carolina

oUnloader 06/2016 – 01/2017

Operate or assist in operating machines and various hand tools in accordance with standard operating procedures.

Accurately record production information. This includes recording using a scanner, computer, or by hand.

Inspect parts for defects, repair if possible, and inform appropriate personnel of non-conforming parts.

Possess the ability to lift 50 – 100 pounds, while prioritizing safety for myself and co-workers

Ability to read, write, and comprehend the meaning of basic communications.

Have basic counting, math skills, and basic computer skills

Transferred material within the Warehouse facility as needed

Flexibility to reliably work a defined full-time or part-time schedule during the week or weekends

Assisted with customer pick up loading and unloading furniture

EDUCATION

Art Institute of Virginia Beach Virginia Beach, Virginia

oAssociate Degree, Culinary Arts June 2012

James River High School Midlothian, Virginia

oHigh School Diploma June 2010

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