Customer Service Team Lead
Resume:
Ashley Kelly
**** ******** ****** ***. #***
Cleveland, Ohio 44103
*****.**********@*****.***
************@******.***
Objective: To obtain a position in Customer Service where I can best utilize my skills and experience in an environment that promotes advancement and growth.
Customer Service Experience:
●Received payment by cash, check, credit cards, vouchers, or automatic debits.
●Opened and closed store daily operation
●Filled online orders and packaged products for shipping
●Issued receipts, refunds, credits, or change due to customers.
●Assisted customers by providing information and resolving their complaints.
●Established or identified prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
●Greeted customers entering establishments.
●Answered customers' questions, and provided information on procedures or policies.
●Sold tickets and other items to customers.
●Processed merchandise returns and exchanges.
●Maintained clean and orderly checkout areas and completed other general cleaning duties, such as mopping floors and emptying trash cans.
●Stocked shelves, and marked prices on shelves and items.
Practical Experience:
●Enforced rules and regulations of recreational facilities to maintain discipline and ensure safety.
●Managed the daily operations of recreational facilities.
●Administered first aid according to prescribed procedures, and notify emergency medical personnel when necessary.
●Organized, led, and promoted interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
●Greeted new arrivals to activities, introducing them to other participants, explaining facility rules, and encouraging participation.
Employment History:
Pit Stop Deli Cashier/Deli 2020 Insomnia Cookies Assistant manager 2019-2020 Acosta Team lead 2019 SAS Retail services Team lead 2018 - 2019 Greenlight delivery Independent contractor 2018 The Pearl Asain Kitchen Manager 2015 - 2018 Payless Shoes Cashier/Keyholder 2014 -2015 Fatima Family centers Cook 2008 - 2014
Education:
Certificate of Completion Ohiomeansjobs l Cleveland-Cuyahoga County Job Readiness Program 2016 Certificate of Completion Cuyahoga Community College GED 2008 Certificate of completion Ohio level 1 person in charge of training 2018
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