JESSE LEWELLING

ad2rlq@r.postjobfree.com 214-***-**** Leander, Tx 78641

Self-motivated Operations Manager successful in collaborating with vendors, area leaders, and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.

Budget Development and Management

Logistics Oversight

Vendor Relations

Inventory Management

Planning and Implementation

Customer Service

Process Improvement Strategies

Financial and Cash Flow Analyses

Operations Monitoring

Goal Setting

Staff Management, Training, and Development

Team Leadership

General Manager of Operations Bass Pro Shops Outdoor World - Round Rock, TX 12/2021 - Current Managed 35 team members and maintained all Front of the house, back of the house, and technical operations. Communicated company directives and programs to employees and ensured all follow-up items were completed accurately and timely.

Oversaw building improvements, maintained grounds maintenance, and facilitate new hardware/software implementation.

Handled all vendor pricing/negotiations, maintained and approved records of payments. Scheduled subcontractors to stagger work and streamline completion of project phases. Performed building inspections, identifying issues and recommending actions. Provide financial reports for sales forecasting & manage operating budget. Create detailed daily, weekly, and monthly reports of all annual revenues and expenditures. Control operational costs, identify measures to eliminate waste and create more efficiency when applicable. Coordinated with onsite managers, liaison officers, and other outside agencies regarding safety and preventive maintenance.

Recruited, trained, and hired qualified candidates for seasonal, part-time, and full time to fill open positions. Coordinated preventive maintenance and safety training with onsite managers from regulatory agencies. Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.

Assistant General Manager of Operations Main Event Entertainment - Austin, TX 10/2017 - 12/2021 Managed 6 direct reports, while organizing and supervising daily front of the house and back of the house operations.

Create detailed reports weekly, monthly and annual revenues and expenses. Developed company budgets and reported total profits and losses annually through P&L management. Created and reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Coordinated meetings with vendors and negotiated product/service contract terms. Assessed sales reports, activity reports and financial statements to measure productivity and goal realization. Summary

Skills

Experience

Property equipment maintenance from mechanical, troubleshooting, and electronic diagnostics. Interviewing and hiring of employee team members with appropriate skills. Directed team members to provide exceptional service to guests while working together to carry out daily functions to meet business objectives.

Provided leadership, insight, and mentoring to team members to supply knowledge of best practices, company policies, and service excellence standards.

General Manager of Operations SaltLickBBQ - TX 10/2015 - 10/2017 Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.

Manage and maintain all front of the house, back of the house, and management staffing requirements. Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.

Produced SOPs to document workplace procedures and optimize productivity through standardization. Manage all cash deposits, maintenance/deposits, change orders and banking transactions. Analyzed and controlled weekly inventory of all food, alcohol, supplies, and merchandise in preparation for operational expenses.

Hourly sales and labor tracking for the most efficient operating costs. Maintained a professional working relationship with all vendors while negotiating all contracts and contract approvals.

Maintain, perform and oversee all required building maintenance. Reviewed daily financial reports and reconciled accounts to keep information current and accurate. Enforced federal, state, local and company rules for safety and operations. Delivered positive customer experiences by implementing effective quality assurance practices. Implemented policies and standard operating procedures and managed quality, customer service and logistics. Houston Community College Houston, TX 05/1998

BBA: Business Administration

Education and Training