Ramiro Chang

***** ** *** **

Pembroke Pines, FL 33028

Mobile 954-***-**** email: ad2rlp@r.postjobfree.com

SUMMARY OF STRENGTHS & SKILLS:

Responsible, hardworking, enthusiastic and highly motivated, self-starter with excellent organization and communication skills. Able to work well under pressure and always meets deadlines. Multitasker.

Knowledgeable in computer skills including all Windows, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Quick, AAcorn, WorkBrain, MS Teams, and Salesforce. Fluent in English and Spanish.

Professional Accomplishments

Consistently achieved 100+ percentage annual attainments to quota through strong Account Management and territory growth.

2009,2011,2012,2013,2014 Presidential Business Account Executive Award in the Southeast for top sales performance/

2007,2008,2009,2010,2011,2012,2013 Top Gun Award for the highest number of gross ads in the Southeast market.

2010- MVP Business Account Executive Award

Experience – Employment History

American Airlines – Miami, Florida

Reservation Agent (04/01/2023-Current

Provide superior customer service to our Concierge Keys and Premium Class passengers.

Carry out-interterminal passenger transfers. Facilitate flight, hotel accommodation as needed.

Promote American Airlines products and services to club/lounge members and their guests,

Work in Premium Check-in.

American Airlines – Miami, Florida

Reservation Agent (09/12/2022-04/01/2023)

Apply sales techniques for new reservations, while providing scheduling, fare, and flight information to customers. Respond to caller inquiries on non-airline related ventures. Resolve customer needs in a timely manner. Cross selling products such AAvantage Credit Card and Rental cars.

Foundation Risk Partners – Miami, Florida

Account Manager (07/01/2021-Present)

Handled a client portfolio with insurance producers, sales professionals and teammates to service new and existing clients while maintaining a positive client relationships, work to expand those relationships, and provide high quality of service to assigned accounts focusing on the profitability of the business to the agency.

Paychex – Ft Lauderdale, Florida

Business Consultant (10/2017-07/01/2021)

Prospecting for new clients and new referral sources outside the Paychex base, utilizing the telephone, direct mail, client’s visits and other marketing events.

Evaluated prospective clients human capital management needs.

Network and leveraged partnership with strategic partners.

Achieved consistently sales quota by presenting Paychex Products and Services to Final Decision makers and end users.

Progressive Employer Manager Company – Ft Lauderdale, Florida

Business Consultant (12/2015-10/2017)

Conduct pre-sales consultation with business owners to evaluate their existing payroll and benefits.

Entered and implemented payroll and employee benefits.

Responsible for collaborating and strategizing with C suit level professionals how to grow their business using PEO solutions.

Identify and prospect new business opportunities that result in new clients.

Recommend applicable products and services to fulfill prospect needs.

Develop relationships with Brokers and CPAs to generate business.

AT&T Mobility – Miami, Florida

Business Development Executive (10/2006-12/2015)

Manage and grow territory sales with a customer base of over 6000+ new and existing customers.

Grow customer base through networking, referrals, cold calling, and sales presentation.

Top-ranked sales professional with 9 year record of success within the telecom industry.

Customer relationship management

Create and deliver communication solutions for business customers

Adept at building strong bond with each prospect and customer from lead generation to close and beyond through consultative, solution based approach.

Convergys Corporation – Tamarac, Florida

Sales Team Supervisor (02/2004 – 10/2006)

Supervised staff of twenty inbound/outbound sales and support agents to ensure the highest levels of quality and service were achieved consistently.

Nominated by Manager "Supervisor of the Year" award (2005).

Responsible for day-to-day operations of the team members, including payroll processing, system support, coaching, and developing.

Sales by my staff increased by 19% under my supervision while meeting all service objectives.

Convergys Corporation – Tamarac, Florida

Customer Service Agent (03/1997– 5/2004)

Consistently exceeded 300 cold and follow up calls weekly, earning recognition as one of the top 10 reps (out of 585) based on call volume.

Earned "Channel Performance Award" for total channel sales in 2001.

Education

Florida Atlantic University, Boca Raton, FL

B.A. Business Administration

Contact this candidate