George Jacob Malayampuram

Cumming, Georgia. 404-***-****. ad2rlk@r.postjobfree.com

PROFESSIONAL SUMMARY

Result driven Automotive Sales, Business Development and Operations professional with experience in Retail Sales, Operations Management and Sales training. Driving efficiency and maximizing profitability.

WORK EXPERIENCE

Vehicle Upgrade Manager – Ed Voyles Hyundai, Marietta (Oct 23 - Present)

Devise and implement targeted sales strategies to increase the percentage of existing customers upgrading to newer vehicle models, leveraging insights into customer needs and market trends.

Cultivate strong relationships with existing customers to identify their vehicle upgrade requirements and provide tailored solutions that align with their preferences and budget.

Collaborate closely with sales, marketing, and product development teams to align upgrade offerings with market demand, ensuring seamless integration of upgraded features and benefits.

Monitor and analyze sales data, customer feedback, and market trends to refine sales strategies, identify opportunities for improvement, and measure the success of upgrade campaigns.

Lead and mentor sales teams, providing guidance and training on effective sales techniques and product knowledge related to upgraded vehicle models.

Operations Manager - ALM Automotive Group, Gwinnett (Oct 2022 – Aug 2023)

Leading a team of over 50 employees, overseeing day to day smooth operations at the store.

Developed and implemented strategic plans for problem solving, to improve productivity and achieve business goals.

Streamlined workflow processes resulting in a 12% operational cost reduction.

Reduced stock holding cost by 8%, Managed inventory levels to ensure optimal stock levels.

Monitored customer service data, Social media feedbacks and implemented measures to enhance customer satisfaction, resulting in a 22% increase in positive reviews.

Tracking performance evaluations, provided action oriented coaching and training to associates and promoted a collaborative work environment.

Assisted HR with recruiting, Payrolls and employee retention.

Overseen Pricing, budgeting, reporting, planning and auditing.

Operations Manager - KIA Motors, Oman (June 2000 – July 2021)

Middle East Region.

Analyze national sales and market retail trends with management to forecast quarterly sales goals with 90% accuracy.

Coaching the sales team with customer satisfaction focus, positive, experience oriented agenda focusing on current promotions and strategies.

Launching, Developing and Training new dealerships as part of expansion program.

Extensive CRM experience with C4C, VinSolutions, E leads, As400, which has allowed me to effectively manage customer relationships, streamline processes, and enhance overall business efficiency

Achieving company objectives through effective promotion planning, setting sales goals, analyzing performance data, problems solving and projecting future performance.

Devise social media strategies that align with B2C initiatives and objectives.

Managed diverse business accounts, ensuring financial stability and growth.

EDUCATION

Masters of Business Administration, Pune University (India) June 1997

Bachelor of Commerce, Mumbai University (India) June 1995

Supply Chain Management Strategy from Coursera. June 2021

Sales Manager course from KIA academy. June 2018