Rosie David

**** ********** ****** ****, ********* NC, 28270 ● 434-***-**** ● ad2rl2@r.postjobfree.com

Experience

Charlotte Center for Legal Advocacy (Charlotte, NC)

July 2022 – present

Bilingual Health Insurance Navigator

Conduct education and outreach about Medicaid, CHIP, and Health Insurance Marketplace coverage

to reach uninsured eligible individuals.

Work with other local Navigators and Certified Application Counselors to organize large-scale enrollment events, including ones attended by media and state government officials.

Provide referrals to appropriate agencies, including the North Carolina Department of

Insurance, for applicants and enrollees with grievances, complaints, questions, or appeals.

Provide all information and services in a manner that is culturally and linguistically appropriate and ensuring accessibility for clients with hearing and other physical impairments.

Share information on open enrollment and the availability of in-person and virtual assistance,

including addressing language barriers and access for marginalized communities.

Assisting low-income families and individuals in obtaining other public assistance and

services they need, including SNAP, TANF, WIC, etc.

openQ (Charlottesville, VA)

Oct 2008 - May 2010

Marketing Manager

●Managed creation, production and distribution of all marketing materials (brochures, conference

banners and prizes, informational handouts, advertisements)

●Established and maintained key relationships with vendors, conference organizers and media

contacts

●Edited and distributed all press releases; established key relationships resulting in releases being

consistently listed on Google News

●Managed and edited company website; hired and managed all content creators; oversaw addition

of Best Practices Center

●Optimized company website for search engines (SEO) including link-building and readable

URLs resulting in a 20-fold increase in unique visitors.

●Created and managed Adwords Campaign including Google Analytics resulting in more

effective targeted marketing materials.

Support Manager

●Established and managed support department capable of dealing with nearly 14,000 users of

openQ systems within strict time frame and budget

●Implemented and managed customer support workflow for openSpeakerTM and openPresenterTM

(for two top-5 pharmaceutical companies) including hiring and training all new staff.

Canadian Medical Network (Toronto, ON)

Aug 2007 - Aug 2008

Travel Assistance Coordinator (trilingual)

●Located emergency facilities, negotiated with medical providers, and coordinated with

insurance companies as part of 14-step process completed within minutes for each new

patient in either English, French, or Spanish

●Created new division-wide training materials and established best practices resulting in more

effective, cost-efficient decisions.

University of Western Ontario (London, ON)

2005-2007

Graduate Teaching Assistant

●Taught Spanish grammar lessons to first-year university students (Spanish 100) and served as a Language

Lab Director for second-year students (Spanish 200)

●Designed games and activities to supplement teaching plans, managed class websites,

graded all assignments and tests, and provided constructive evaluations for each student

Education

University of Toronto (Toronto, ON)

Sep 2001 - May 2005

●Bachelor of Arts (summa cum laude), Specialist in Spanish, double major in French and Portuguese

Personal

●Oral and written fluency in English, Spanish, French. Conversant in Portuguese.

●Interests: literature, travel, and gastronomy.

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