Obie Alqudah

Tustin, CA *****

ad2rjw@r.postjobfree.com

+1-310-***-****

Authorized to work in the US for any employer

Work Experience

General Sales Manager

Downey Hyundai - Downey, CA

January 2022 to June 2023

• Conducted thorough candidate assessments, interviews, and selection processes to assemble a dynamic and results-driven team.

• Developed and executed robust onboarding processes to facilitate the seamless integration of new hires into the sales team. Ensured that new team members quickly became productive contributors, aligning with organizational goals.

• Designed and implemented comprehensive training programs for new and existing sales team members.

• Focused on enhancing product knowledge, sales techniques, and customer engagement skills to ensure consistent high performance.

• Established performance metrics and regularly monitored individual and team achievements.

• Provided constructive feedback and coaching to maximize the potential of each team member, resulting in continuous improvement and surpassing sales targets.

• Fostered a collaborative and positive team culture through effective communication, team-building exercises, and ongoing professional development initiatives. Emphasized the importance of teamwork in achieving collective success.

• Provided enthusiastic leadership, shaping employees' attitudes, and boosting morale.

• Developed and executed comprehensive sales strategies, including planning, qualification, and execution, to drive business growth and achieve sales targets.

• Collaborated with cross-functional teams, including marketing and product development, to identify customer needs and provide tailored solutions.

• Conducted in-depth market research and analysis to identify new business opportunities and stay ahead of industry trends.

• Established and executed quarterly and annual sales forecasts for total sales, gross, and net operating profits and expenses.

• Implemented and led regular, focused sales team meetings on a weekly basis to serve as a platform for collaborative discussions, goal setting, and action planning to ensure alignment with weekly sales objectives.

• Analyzed customer service satisfaction reports, utilizing outcomes to improve customer services and retention.

• Created effective, cost-efficient advertising programs and merchandising strategies.

• Communicated management policies and procedures to employees and ensured adherence.

• Oversaw daily operations, promptly addressed customer complaints, and maintained high customer satisfaction metrics.

• Facilitated discussions to clarify weekly sales goals, providing the team with a clear understanding of targets and expectations. Effectively communicated organizational objectives and outlined actionable steps for individual and collective success.

• Worked closely with account managers and senior staff to meet client needs.

• Actively involved in day-to-day business operations to drive success.

• Spearheaded the design and implementation of training programs for sales managers, equipping them with the skills to effectively train sales associates.

• Conducted one-on-one coaching sessions to instill best practices in sales techniques, negotiation, and customer engagement.

• Developed and implemented guidelines to ensure transparent and customer-centric deal closures.

• Emphasized a consultative approach to sales, focusing on understanding customer needs and preferences to tailor purchase options accordingly.

• Instituted clear communication strategies to enhance customer understanding of pricing, financing, and vehicle purchase options

• Led the Used Vehicle Department, overseeing inventory management, pricing, and reconditioning processes.

• Appraised vehicles for trade and managed all customer traffic areas: Showroom, E-Commerce, and Phones.

• Collaborated with the General Manager to plan and manage new and used vehicle inventory.

• Assisted in managing controllable expense elements for the New and Used Vehicle Departments.

• Analyzed business performance, identified shortfalls, and developed action plans for improvement.

• Leveraged consultative sales techniques to understand customer needs and provide tailored solutions, resulting in increased customer satisfaction and loyalty.

• Developed and maintained a strong pipeline of opportunities, consistently meeting or exceeding sales targets.

• Conducted regular business reviews with customers to identify opportunities for upselling and cross- selling.

GENERAL SALES MANAGER

RUSSEL WESTBROOK HYUNDAI - Anaheim, CA

March 2019 to January 2022

• Spearheaded the recruitment process by identifying and attracting top-tier sales talent.

• Conducted thorough candidate assessments, interviews, and selection processes to assemble a dynamic and results-driven team.

• Fostered a collaborative and positive team culture through effective communication, team-building exercises, and ongoing professional development initiatives. Emphasized the importance of teamwork in achieving collective success.

• Developed and executed channel sales strategies, including partner recruitment, enablement, and incentive programs, resulting a increase in channel revenue.

• Provided ongoing training and support to channel partners to ensure their success in selling

• Leveraged consultative sales techniques to understand customer needs and provide tailored solutions, resulting in increased customer satisfaction and loyalty.

• Developed and maintained a strong pipeline of opportunities, consistently meeting or exceeding sales targets.

• Implemented customer communication protocols to ensure a thorough understanding of purchase options and pricing.

• Trained sales teams to employ a consultative and informative approach, addressing customer queries and concerns proactively.

• Established a culture of transparency, ensuring customers felt confident and well-informed throughout the purchasing process.

• Conducted regular business reviews with customers to identify opportunities for upselling and cross- selling.

• Collaborated with internal teams to develop marketing collateral and sales tools to support channel partners in their sales efforts.

• Conducted regular business reviews with channel partners to identify areas for improvement and drive mutual success.

• Received award for being 1 one dealership nationwide for 3 months in a row.

• Established quarterly and annually sales forecasts for total sales, gross, and net operating profits and expenses.

• Utilized the weekly meetings to analyze individual and team performance against set targets. Identified areas of improvement and implemented corrective measures to address challenges promptly, contributing to consistent goal achievement.

• Infused a motivational and positive atmosphere during meetings to boost team morale and foster a sense of shared commitment to success. Recognized and celebrated individual and team achievements to reinforce a culture of excellence.

• Monitored customer satisfaction and feedback to continuously refine and improve the deal closure process, resulting in increased customer satisfaction scores.

• Analyzed customer services satisfaction reports and utilized outcomes to help sales managers make improvements on customer services and retention.

• Implemented growth strategies that align with automotive group objectives by carefully assessing profit and loss while maintaining vehicle inventory that meets the needs of the local market.

• Ensured that the monthly financial statement is complete, accurate and submitted timely.

• Coordinated with the business office to ensure that records and analyses are maintained accurately.

• Developed merchandising strategies and assists in creating effective, cost-efficient advertising programs.

• Communicated management policies and procedures to all employees and ensures that they are understood and followed.

• Oversaw daily operations, remedy customer complaints promptly, and ensure customer satisfaction metrics are met.

• Provided enthusiastic leadership to help shape employees' attitudes and build morale.

• Spearheaded the efficient management of the Used Vehicle Department, encompassing inventory oversight, strategic pricing, and effective reconditioning processes.

• Conducted comprehensive vehicle appraisals for trade-ins while effectively managing customer traffic across all areas: Showroom, E-Commerce, and Phones.

• Instituted a culture of continuous improvement, encouraging managers and sales teams to provide insights for refining deal closure techniques.

• Conducted regular reviews and assessments to identify areas for improvement, implementing strategic changes to enhance overall deal closure effectiveness.

• Collaborated closely with the General Manager to develop strategic plans and effectively manage inventories for both new and used vehicles.

• Demonstrated expertise in analyzing business performance, proactively identifying areas for improvement, and devising actionable plans to achieve enhanced results. Sales Manager

RUSSEL WESTBROOK HYUNDAI - Garden Grove, CA

February 2018 to March 2019

• Recruited, selected, oriented, and trained sales staff to maintain a high-performing team dedicated to achieving targeted performance in both new and used vehicle sales.

• Established a clear vision and goals for the sales team, driving targeted performance in new and used vehicle sales and profit.

• Orchestrated an appealing showroom presentation, strategically showcasing vehicles to captivate customer interest and create an enticing shopping environment.

• Attended meetings with the General Manager to forecast monthly sales expenses.

• Monitored and meticulously adjusted inventory levels to optimize customer choice, ensuring a diverse and appealing selection for enhanced customer satisfaction.

• Cultivated strong rapport with on-site professionals, providing support and guidance to optimize their sales processes and contribute to overall business success.

• Ensured sales team were well-informed about all new inventory additions, current advertising efforts, and promotional incentives, fostering a knowledgeable and proactive sales team.

• Elevated customer satisfaction throughout the entire purchase experience, emphasizing a client- centered approach and delivering personalized service.

• Partnered with the Financial Services Department to develop and coordinate best practices, streamlining sales approaches for optimal efficiency and effectiveness.

• Demonstrated strong closing skills and collaborated seamlessly with lenders to facilitate smooth transactions and secure favorable terms for customers.

• Managed the negotiation process with sales associates, ensuring clear communication to customers regarding vehicle purchase options and pricing for a transparent and positive buying experience. FINANCE MANAGER

CARPROS KIA - Carson, CA

July 2015 to December 2017

• Responsible for helping customers arrange the financing of their purchases and presenting them with additional products that will enhance their vehicle and ownership experience.

• Established and maintain a strong relationship with lenders.

• Determined customer's needs for financing and explored payment options.

• Presented warranties, credit insurance, GAP insurance, extended warranties and a complete explanation of manufacturer and dealership service procedures and policies.

• Excelled at structuring deals for maximum profitability and collectability.

• Extensive knowledge with title laws and registration process.

• Established rapport with customers and presented products and services.

• Proficiently desked deals, submitted deals to lenders for approval, made appropriate credit decisions and effectively closed deals.

INTERNET SALES MANAGER

PORSCHE OF BAKERSFIELD - Bakersfield, CA

November 2014 to May 2015

• Developed an in depth understanding of currently car inventory and utilized that knowledge to encourage customers to make a purchase.

• Worked extensively with marketing to grow customer base and increase sales.

• Assisted in organizing showroom and car lot with new car models for promotions.

• Collaborated with Sales Manager to offer attractive deals on used and new vehicles.

• Always conducts business in an ethical and professional manner

• Responded to digital leads promptly and professionally.

• Generated appointments by utilizing the CRM for ongoing follow up.

• Stayed up to date with available products, features, specifications, and other updates.

• Educated customers on vehicle models, specifications, features, and benefits.

• Provided exceptional customer service from start to finish. Education

MASTER'S IN COMPUTER INFORMATION SYSTEMS in COMPUTER INFORMATION SYSTEMS

CAL UNIVERSITY OF MANAGEMENT AND SCIENCES - Orange County, CA March 2012 to June 2014

BACHELOR'S IN SOFTWARE ENGINGEERING in SOFTWARE ENGINGEERING AHLIYA AMMAN UNIVERSITY

June 2010

Skills

• CRM Software

• Financial Services

• Process Improvement

• Salesforce

• E-Commerce

• Account Management

• Sales Management

• Profit & Loss

• Strategic Planning

• Pricing

• Merchandising

• Product Development

• Management

• Business Development

• Payroll

• Market Analysis

• Market Research

• Branding

• Business Analysis

Languages

• English, arabic - Fluent

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