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Data Entry Customer Service

Location:
Pueblo Viejo, Puerto Rico, 00966
Posted:
January 14, 2024

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Resume:

Carlos A. Martínez

Guaynabo, PR ***** 787-***-**** ad2rju@r.postjobfree.com

Professional Summary:

Dedicated and versatile professional with a strong psychology, education, and business administration foundation. Adept in leveraging a unique combination of skills to foster holistic growth and development, optimizing productivity, efficiency, and service quality across various environments. Passionate about facilitating positive change, connecting people to support systems, enhancing learning experiences, and driving strategic decision-making. Proven ability to bridge disciplines and bring a nuanced perspective to complex challenges.

Skills:

Program Management

Strategic Planning

Customer Service

File Maintenance

Effective Communicator

Data Analysis

Inventory Management

Bilingual (Spanish & English)

Progress Monitoring

Computer Literate Experience Working in Mac and PC

Platforms; Proficient in Microsoft Office (Excel, Word, PowerPoint, and Outlook)

Work History

ACCOUNT EXECUTIVE 10/2023 to 12/2023

United Way of Puerto Rico

Facilitated the fundraising process by planning, organizing, implementing, and monitoring multiple campaigns within the designated department.

Collaborated with volunteers in assigned activities designed to raise funds.

Maintained effective communication with your supervisor and staff from other departments.

Managed administrative functions of the department including record-keeping, and clerical support, as needed.

INCLUSION SPECIALIST AND TEST COORDINATOR 04/2022 to 06/2023

Saint John's School

Created and managed formal accommodation plans to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.

Facilitated multidisciplinary meetings with teachers, parents, and other professionals, to monitor student progress.

Partnered with standard education teachers from across academic departments to support the implementation of accommodations in the classroom.

Connected families with external psycho-educational services including psychologists, educational therapists, and other support services providers.

Served as case manager maintaining accurate and confidential records of all assigned students.

Monitored student performance to evaluate the effectiveness of instructional strategies.

Managed the preparation and administration of online and in-person standardized testing including the Cambridge Assessments, CTP-5, PSAT, SAT, and Advanced Placement exams.

Coordinated accommodations for standardized exams.

OWNER 07/2015 to 04/2022

Mi Amigo el Jardinero Landscaping Company

Founder and owner of a landscaping company dedicated to the design and maintenance of residential and commercial exteriors.

Managed a team of landscaping workers.

Partnered with customers to assess needs and propose optimal solutions.

Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

PRODUCTION MANAGER 12/2010 to 08/2015

Fast Signs

Managed production at a digital printing shop overseeing the Guaynabo and Caguas sites.

Organized work orders and future projects with the owner and sales assistants.

Created streamlined production schedules and collaborated with production employees to communicate objectives.

Supervised five Production Specialists and one Creative Specialist.

Coordinated purchases, deliveries, and receiving as well as installations daily.

Managed inventory of general hardware directly related to everyday work orders.

Resolved issues quickly to maintain productivity goals.

Reviewed work for quality and compliance with company standards and design specifications.

SEVERAL POSITIONS 03/2001 to 09/2010

University of Phoenix

Academic Affairs Coordinator 2001-2005

Managed administrative functions of the Department including quality control, record-keeping, and clerical support, among others.

Served as liaison between students and faculty to ensure best academic practices and equal access to the curriculum.

Used strong analytical skills to develop effective solutions for challenging situations.

Managed faculty contracts and pay issues.

Academic Affairs Supervisor 2005-2007

Worked well in a team setting, providing support and guidance.

Performed previous responsibilities along with the supervised personnel.

Supervised, trained, and evaluated three Academic Affairs Coordinators.

Coordinated and directed budget preparation for the department.

Academic Affairs Manager 2007-2010

Worked directly with the Director of Academic Affairs, Campus College Chairs, and Campus Director to reach department goals.

Managed reports for accrediting bodies like the Council on Higher Education of Puerto Rico, the Department of Education, and internal audits.

Actively participated in admissions meetings to provide insight and prepare schedules for new groups and the availability of faculty.

Demonstrated strong organizational and time management skills while managing multiple projects.

CONSULTANT/CONTRACTOR 08/2000 to 03/2001

Psychological and Educational Consultants

Coordinated visits with School Counselors to offer Cirino Gerena's Vocational Interests Inventory to high school students throughout the island.

Discussed results with students and helped them strategize career paths that aligned with their demonstrated strengths.

Education

Albizu University, San Juan, PR

Completed coursework in Industrial And Organizational Psychology, 05/2001

University of Puerto RicoRio Piedras Campus, Rio Piedras, PR

Bachelor of Arts, Psychology, 1997

Languages

Spanish: Native language

English: Proficient

Certifications: Psychological First Aid, National Child Traumatic Stress Network

University of Phoenix’s Manager Development Program and Supervisor Development Program



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