Tracy Lentz-Thomas

*** **** **** ***. *

West Palm Beach, FL 33405

561-***-****

ad2rjb@r.postjobfree.com

Objective

To benefit an organization in a fast-paced environment that can benefit from my resourceful and accomplished background in office management, human resources, and daily office operations. I am very comfortable with communicating with the publi and meeting their needs. Extremely productive in a high volume environment and able to make sound decisions, maximize resources and apply tact under difficult conditions. Over twenty years combined experience as an office & department manager/administrator in the human resources, customer service, finance and sales departments. My qualities include strong leadership, supervisory, planning and organizational skills, data entry including client/business records. Also, knowledge of daily business operations including; personnel/HRIS, calendar management and database maintenance. Highlights

Results-oriented

Meticulous attention to detail

Microsoft Office proficiency

Self-directed

Human Resources Management (HRM)

AR/AP

Deadline-oriented

Spreadsheet development

Accounts receivable professional

Managerial aptitude

Strong communication skills

General ledger accounting skills

Employee training and development

Computer/Office Equipment Experience

Microsoft Office including Word, Excel, Outlook, PowerPoint and Access. AdobePro, CRM, Concur, WordPress, QuickBooks, Livescan-CrossMatch, HRIS, Simplex Pinnacle, Assure ID, Advantage, SharePoint, WebEOC, Siemens, social media, and PBC HRIS payroll, 10 Key, 65 wpm

Accomplishments

Increased office organization by developing more efficient filing system and customer database protocols. Successfully planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees. Developed and implemented company's first employee manual outlining all proper business procedures and office policies. Saved the company by negotiating new contracts with vendors. Experience

1

Administrative Assistant

Jewish Federation of Palm Beach County

December 2021 to December 2022

Was responsible for office administration of the events division. Had close interaction with all departments and the companies high profile donors, vendors and other key contacts.

Responsible for the coordination of all assigned events whether in person, virtual or hybrid.

Assisted with scheduling, coordination and execution of Zoom meetings and events offered on Zoom.

Daily submittals. batches, registrations into Federation's database program SAND. Including pulling mutliple reports, exporting to excel and doing mail merges.

Submittal of workorders into Workzone for printed materials.

Handled all event calendars within the community and the Federation interrnal Outlook calendar and website calendar through WordPress.

Supported Profect Coordinators with special assignments such as finalizing post event reconciliation forms and balance with credit card slips, cash and checks.

Assisted event team with event and vendor research.

Managed purchase orders and event expenses

Shopper

Shipt

October 2019 to December 2021

Listened to customer needs to identify and recommend optimal product selections.

Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.

Choose top-quality items to fulfill multiple daily customer orders at different price points.

Kept detailed inventory records to best meet customer needs and suggest alternatives to products and supplies that were in stock.

Maintained positive relationships with store personnel and customers.

Followed app instructions closely and reviewed orders to minimize errors.

Completed all pickup and shopping orders for customers across Palm Beach County Virtual Customer Service Associate

Amazon

2020/2021 Seasonal

Responsible for delivering timely, accurate and professional customer services to customers.

Assisted customers in expending orders and connecting post-sales problems.

Contact with customers through phone utilizing custom company software tools to navigate customer accounts, research and review policies and communicate effective solutions.

Maintained and operated Amazon supplied equipment.

Utilized the Internet, Amazon.com website and their applications. 2

Insured uninterrupted internet connectivity during working shift ensuring maximum productivity.

Maintained work environment from home with no disturbances during work hours.

Empathized and prioritized customer and delivery driver needs.

Assisted drivers with deliveries using Amazons GPS system.

Provided conflict resolution, negotiation, and de-escalation skills. Senior Secretary

September 2017 to September 2018

BCC Palm Beach County Department of Public Safety/Emergency Management Division

Performed secretarial duties for all sections of the Emergency Management Division including management.

Processed payroll using the county HRIS/Timeserver system and compiled Excel payroll reports.

Maintained files and records of office correspondence, confidential documents, reports and other materials.

Recorded manually, transcribed and prepared minutes in final for distributions varying from routine correspondence to technical subject matter including EMS, LMS, CRS, Planning and official departments.

Maintained all requisitions and purchasing records with use of Advantage program. Ordered, Inventoried and maintained all office supplies.

Assisted with Grant records and reconciliations.

Created and maintained spreadsheets to track performance regarding deadlines, workload and other administrative activities.

Assisted County citizens with Special Needs Shelters.

Received CEMP plans for Assisted Living Facilities, Nursing Homes and other similar facilities. Prepared and distributed agenda.

Maintained calendars in Microsoft Outlook; scheduled appointments/meetings for management with other municipalities and county officials.

Prepared and planned required travel arrangements for upper management and prepared final documents for travel reimbursement.

Communicated with applicants to schedule interviews and gather follow up documentation. Designed and ordered department promotional items and educational materials.

Served as backup to Office Manager when on leave. Access Technician

April 2010 to June 2015

BCC/Palm Beach County Facilities & Operations Department

Performed specialized work in security access for all county buildings.

Maintained multiple databases for county access systems.

Issued ID badges and access cards. Maintained databases and prepared multiple daily, weekly and monthly reports.

Heavy customer contact in person and phone.

Fingerprinted and inputted data for background checks and reviewed backgrounds for county access for over 7000 contractors and employees. 3

Ensured contractors complied with security programs and requirements.

Set up and maintained contractor database.

Tracked and reported on county access and prepared reports for all county departments.

Maintained that all contractors have current county contract and all information regarding contracts.

Collected fees for county building and parking access cards.

Compiled monthly reports for finance departments.

Insured compliance with guidelines, county ordinances, state statutes and FDLE/FBI/CJIS regulations.

Customer relations involving problem/complaint resolution that included computer access input and retrieval duties.

Services over 200 contractors, employees, interns and volunteers weekly.

Direct contact retrieving information and taking of fingerprints.

Extensive phone contact scheduling of appointments or problem solving of access badges. Must work quickly and efficiently handling ten to fifteen customers at once.

Managed multiple tasks and projects daily and weekly under time restraints. Office Manager

January 1997 to January 2009

The Credit Counseling Foundation

Manager of over 60 employees of human resources, A/R, A/P and sales.

Coordinated and monitored agreements with creditors regarding client contracts.

Instituted company's compliance policies for county, state, and nationwide credit counseling regulations.

Established policies for creditor assistance.

Developed and executed company/client service contracts.

Created all company programs, policies and procedures manuals to create a profitable company and productive employee atmosphere.

Responsible for all aspects of human resources from hiring and terminations, training, supervising, payroll and insurance.

Established and supervised customer service departments including all staffing and training programs and classes.

Lead booths at employment conventions and set up requirements for all positions.

Handled and resolved customer inquiries and complaints.

Found solutions to any and all customer situations.

Established and maintained databases and daily, weekly and monthly reports including financial.

Education

Business

Palm Beach State College Lake Worth

4

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