Mehak Zahra

Professional Summary

Lahore, Pakistan • +92-343-*******

ad2rj9@r.postjobfree.com

Personal Details: Pakistani Female Single

Passionate and results-oriented professional with a proven track record in office administration, inventory management, and hospitality.

Summary

Adept at handling front-office responsibilities, optimising operational processes, and fostering improved communication between departments. Known for implementing efficient systems, reducing cleaning times, and elevating service standards. Committed to delivering exceptional customer satisfaction and maintaining the integrity of organisational processes. Eager to contribute a diverse skill set and unwavering dedication to excellence to a forward-thinking team. Areas of Expertise

Front-Office Management

Professional Call Handling

Accurate Data Entry

Database Management

Customer Service

Issue & Problem Resolution

Time Management

Team Collaboration

Operational Excellence

Process Improvement

Relationship Building

Effective Communication

Professional Experience

Ahmad Builders 2022 to 2023

Office Helper

Greeted callers professionally, providing a positive first impression. Received and transferred calls seamlessly to the appropriate departments, ensuring efficient communication. Inputted data into spreadsheets or databases accurately and in a timely manner. Updated and administered accurate records, ensuring data integrity and completeness. Verified the accuracy of entered information through thorough checks. Organised and filed documents systematically for easy retrieval. Created and labelled folders with a standardised system to enhance organisation.

● Facilitated clear communication between departments, leading to decrease in misunderstandings.

● Developed and maintained a comprehensive schedule for office meetings and events. Carefour/Euro 2020 to 2022

Storekeeper

Received incoming shipments, checking for accuracy and completeness. Inspected items for damage and report any discrepancies. Recorded received items in the inventory management system. Categorised and labelled inventory items systematically. Arranged items on shelves or storage areas for easy access. Implemented a clear labelling system for quick identification. Reported any damaged or defective items. Collaborated with suppliers to resolve quality issues.

● Reduced time spent on inventory searches by leveraging an organised labelling system.

● Improved stock rotation practices, reducing waste and ensuring the use of older items first. Doctor Hospital 2019 to 2020

Dishwasher

Removed excess food particles from dishes and utensils before loading them into the dishwasher. Placed dishes, glasses, and utensils into the designated racks in an organised manner to maximise cleaning efficiency. Measured and added the appropriate amount of dishwasher detergent to the designated compartment. Carefully removed and placed the cleaned dishes back into their respective storage areas. Checked dishes for any remaining food particles or spots and rewash if necessary. Regularly cleaned and maintained the dishwasher filter to ensure optimal performance.

● Implemented a more efficient dishwashing routine, resulting in a 20% reduction in overall cleaning time.

● Elevated cleanliness standards by implementing a thorough pre-rinsing system, reducing the need for rewash. McDonald 2018 to 2019

Waitress

Welcomed patrons warmly and escort them to their assigned tables promptly. Presented menus, described daily specials, and recorded accurate food and beverage orders. Transmitted orders to the kitchen staff promptly, ensuring order accuracy and completeness. Carried trays of food and drinks to designated tables and distribute orders efficiently to the correct patrons. Refilled drinks and remove empty dishes promptly to maintain a pleasant dining experience.

● Achieved and maintained 100% client satisfaction rate by evaluating and upgrading service levels.

● Uncovered and minimised customer issues within strict deadlines aimed at ensuring repeat business. Education

Matriculation, Govt. Girls High School, Governor’s House Lahore Licenses & Certifications: Basic Computer Literacy, Punjab Computer College

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