Doug Covert

ad2riw@r.postjobfree.com

+1-303-***-****

Work Experience

Sales Manager

American Financial Group

May 2010 to January 2024

•Contact clients and set expectations as to what will be accomplished, ask pointed questions to find pain points and find solutions to remedy them. Fill out policies via application process online and submit them to the client to sign, and then to the carriers for approval denials. Scheduling meetings for the sales team and conducting research. Management of a staff of agents for securing insurance products to clients.

•Sales of life, health Medicare and ancillary coverage products. Help put policies in force and follow up for discretion. Certify and step clients through ACA and other applications needed to get coverage.

•Use of CRM for & use of Microsoft suites and proprietary software. Products to include, DME, Final expense, IUL, EIL, Term and Ancillary products, vision, dental, disability and cancer policies. Medicare Supplementation, Medicare Advantage. CMS Compliance and training for staff and company.

•Personal production and train all agents for sales. Business functionality of office and employees, build relationships and lasting impressions. Determine clients’ needs for sales of benefits. Build trust in clients and fulfill their needs and wants. Suggest new products to fit the lifestyles and financial goals of clientele and help all succeed.

Admissions Counselor

ESM-SLS - Aurora, CO

July 2002 to June 2010

•Call center new student recruiter and enrollment manager, with a primary emphasis on building relationships. Recruitment and enrollment of new adult online and graduate students for multiple Academies. Introducing our program to college’s universities fostering partnerships.

•Speak to students and parents alike and inform and identify to develop and evaluate solutions for students. Overcome objections and help student see solutions for obtaining their future educational goals Providing information & support in understanding the college application process & financial aid arranging for college admissions representatives to visit our campuses across the country for meetings between college representatives and our students.

•Serving as liaison with college admissions offices and completing all School Report and mid-year report forms requested by colleges. Maintaining and disseminating information about standardized tests such as the SAT and ACT.

Technical Support Agent

WorldCom MCI

July 1996 to July 2002

•End to end client interactions, billing and upsell to new advancing technologies. Test line data, search area footprint for availability of T-1 fiber line deliveries. Commercial and residential installation setups, and bookings and scheduling Desktop support troubleshooting windows O.S. from 1995 to Windows XP, (update can also do Windows 7, 8 &10) re-imaging mapping drives. Remote access to resolved customer complaints and concerns. Emails, Chat agent as well as live telephone support. Prepare reports and documentation. High ability to have strong verbal analytic, problem solving & negotiation.

Education

B.S. in Business Administration

Sanford Brown College - Houston, TX

Associate in Science (AS) in Computer Science and Networking

College America-Denver - Denver, CO

Skills

•Troubleshoot lines from residential open lines to T-1 and T-3 commercial. VOIP, Ping routers hubs and servers, I.P. addressing to employ connectivity. Software and hardware configurations, telephony, and cable T.V. issues resolved.

•Displayed courtesy and strong interpersonal skills with all customer interactions.

•Customer services are also provided to insure stability of end users experience.

•Inside sales

•Oracle software

Certifications and Licenses

Florida Real Estate License

Realtor

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