MelissMurray

Arizona, *****,US

619-***-**** ad2rin@r.postjobfree.com

Professional Summary

Versatile compassionate Head Cashier, Manager, Merchandiser and Brand Ambassador with drive and determination to lead and promote high levels of customer service and engagement efforts.Team player who is self-directed and motivated that works independently as well as a team player.

Skills

• Excellent multi-task

• Dedicated Employee engagement and motivation

• Dedicated team player

• Detail-oriented

• Team Leadership

• Strong communication skills

• Creative problem solving

• Accurate money handling

Work History

Brand Ambassador – August,

2022- present

Independent contractor

•Offered exceptional customer service to differentiate and promote the company brand

• Collaborated with customer service team members to give exceptional service throughout the entire shopping and purchasing experience. •Communicated information to customers about product quality, value and style. Lead Merchandiser –

January, 2023 – present

SAS RETAIL

• In charge of product display

• Sales and ordering

• Educate customers on product and benefits

• Addressing store Manager/or Coach of pricing issues, out product, zeroing out product, up sales, and location of display

• Plan out route daily

• Facing and replenish and or stocking

• Build relationship with Managers and Coach

Head Cashier- February, 2022- October 2022

Sprouts Farmers market - Dallas, TX

Was in charge of the cashier shifts and breaks.

Created training and mentoring procedures to ensure that team members' performance was strong and optimized for the needs of the store.

Reconciled the cash drawer, accounting for errors and resolving discrepancies at the start and end of each shift. Developed effective training and coaching strategies Improved customer retention and loyalty. Restocked, arranged, and organized merchandise in the front lanes to increase product sales. Head Cashier- April, 2021 to February, 2022

Sprouts Farmers market - Clairmont, California

Performed store opening, closing, and shift change actions, including filling out accurate shift change logs to keep operations efficient and current.

Maintained a high level of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers. Increased customer satisfaction by assisting customers with purchase completion, item location, and reward program enrollment. Assisted management in the development of employee development plans in order to motivate team members to achieve higher levels of performance, skill, and efficiency.

Authorized discounts and special actions to resolve customer disputes and maintain satisfaction. Trained, mentored, and developed new cashiers using positive and encouraging techniques to maximize performance and team contribution Was in charge of a group of 15 cashiers and service staff, overseeing performance, resolving issues, and increasing efficiency in order to improve team operations and dynamics

Lead Cashier-

November 2012-

January 2021 Valley Farms-Spring Valley CA

Worked extra shifts during busy periods and covered for call-in employees to maintain service levels. Worked at the register, totaling sales, collecting payments, and printing receipts. Improved accuracy and efficiency by using my knowledge of product SKUs and item codes while scanning purchases. Maintained a clean and orderly work environment.

Kept an eye on self-checkout systems and offered assistance or intervention as needed. Educated customers about promotions to increase sales. Managed the cash drawer, keeping large bills out of sight and appropriate amounts of change and small bills on hand to meet customer needs throughout the shift.

Troubleshot and resolved issues with cash registers, card scanners, and printers to avoid customer delays. Assisted management in developing and implementing employee improvement strategies to motivate all employees to perform at their best.

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