Project Manager Delivery Driver

Juanita “Rochelle” Rogers

**** ** ***, ********, ** 76009 ****************@*****.*** 817-***-****

Professional Overview

Experienced, results-oriented, enthusiastic professional with a solid 18+ years’ background in project management with Mortgage/Retail Consumer Business. Project Manager with proven record of successful launching, directing and managing of large-scale projects in a firm by performing management functions such as, planning, scheduling, organizing, and tracking processes, ensuring the feasibility of each project. Demonstrated ability to build teams and quickly move them to the optimal preforming stage of project execution.

Core Competencies

Business Process Analysis & Improvement

Team Building/Leadership

Regulatory Compliance

Project Management

Risk Contingency Management

Release Management

Test Strategy (UAT/IST)

Scope Management

Resource Management

Risk Identification & Mitigation

Microsoft Project

Microsoft Visio

MS Project/Project Server

Waterfall Methodologies

Agile Methodologies (minimal knowledge)

Professional Experience

Uber Eats Delivery Driver (self-employed) December 2022 - present

Deliver food, groceries, prescriptions and household

goods to customers.

DoorDash Delivery Driver (self-employed) October 2022 – present

Deliver food, groceries, prescriptions and household

goods to customers.

Amazon Flex Driver (self-employed) September 2021 – present

Deliver packages to customers

Deliver groceries to customers

Unemployed March 2019 – September 2021

JP Morgan Chase, Arlington, TX December 2009 – March 2019

Project Manager II – Work from Home

Determine risks and resolve issues that affect release scope, schedule, and quality.

Collaborate with the project team to identify several options/solutions prior to project being released into production when obstacles were identified during test

Managed defect reporting, conduct analysis on defects and drive the workflow of defect resolution

Ensure all business counterpart readiness activities are compete and final ownership hand off has taken place

Review testing scenarios created to ensure they are consistent with the project requirements and after any/all edits are completed, approve them.

Monitored the project team development and execution of all test cases and ensure all were completed within allocated testing timeframe

Collaborate with the Interface Coordinator to ensure proper input/output coordination of required interfaces, files and reports are transmitted according to testing calendar

Verified test phase entrance and exit criteria are met by the applicable application, Quality Assurance (QA) and LOB test teams.

Bank One/JP Morgan Chase, Ft Worth/Arlington, TX January 2005 – December 2009

Technology Project Analyst (Mortgage Default)

Provided support to Product Manager(s) in the development and implementation of technology initiatives

Managed small to medium sized projects from initiation to completion when no project manager was assigned

Developed, reviewed, and maintain service level agreements between departments and IT

Acted as a liaison between project team and technical staff at a team level

Assisted with analysis, design, build, testing, system documentation and user training for Offshore teams

Collaborated with cross-functional teams to ensure the technical specifications roadmap were defined and captured in the functional specifications document.

Worked with business users to validate system testing and conformity with functional requirements

Communicated project status, progress on deliverables, and risks/issues to Project Manager

Identified and help implement continuous process enhancements/improvements

Troubleshoot workflow items in testing through Production environment

Served as the subject matter expert in the area of new products, features, and Business Rules

Bank One, Ft Worth, TX November 2000 – January 2005

Test Coordinator/UAT Test Lead (Mortgage Default)

•Ensured new system functionality will enable Chase to improve customer service, increase productivity and revenue

•Collaborated with the business to create a UAT Test Plan including use cases, test scenarios, covering high level functionalities and understanding business rules in debt

•Executed test scripts on behalf of the business unit

•Monitored and reported test results to the project team

•Worked with technology partners to research and correct defects in a timely manner

•Created department procedures for new develop within project and provide procedures to training department in-or for them to implement to staff in order to be in compliance

•Helped resolve issues as they occurred and develop workarounds to mitigate risks.

Bank One, Fort Worth, TX December 1998 – November 2000

Project Team Member

•Developed/Creative Design of future business processes to identify disconnects, developed solutions and re-designed the process to increase productivity

•Work closely with Managers and Project Planners to develop new Direct/Indirect Business loan systems

•Ensure new business loan system is suitable for all Lines of Business

Bank One, Fort Worth, TX November 1997 – December 1998

Unit Lead - Payment (Auto and Home Lending)

•Lead a staff of 10 employees

•Ensure all work day was fully staff in-order to maintain service of 100% of all payments received and processed within same day

•Performed high level assistance to department supervisor while providing day-to-day leadership to staff

•Monitored the daily activities to ensure Service Level agreements are maintained

•Provided leadership and coordinates ongoing projects by management and acts as a leader in the absence of the supervisor

Bank One, Irving, TX November 1997 – December 1998

Repossessions Clerk

•Perform Skip Trace processes to locate vehicles

•Communicate with customers (inbound calls) regarding their vehicles retained

•Work closely with Supervisor and Manager to determine vehicle values for sale days

•Work closely with Repossession Agents to ensure vehicles are retained and secured

Bank One, Irving/Fort Worth, TX September 1993 – November 1997

Payment and Payoff Processor (Direct and Indirect Business)

•Ensure all payments/payoffs received are processed within same day

•Performed high level assistance to department supervisor while providing day-to-day processes

•Worked closely with Managers and Supervisors of Collections to establish and load new system to track collection customers.

•Ensure all documentation for payoffs is collected and provided to Management each day and perform daily reconciliation of funds received.

Education

Princeton High School

Princeton, Texas

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