Ernesto A Marte

Email: ad2rht@r.postjobfree.com Phone: 347- 742- 5679

Career Profile

Dedicated and technically skilled business professional with a versatile administrative support skill set developed through experience as a clinic supervisor, patient navigator and office clerk. Excel in resolving patient’s challenges with innovative solutions, systems and process improvements proven to increase efficiency and customer satisfaction. Offer advanced computer skills in MS Office Suite and other hospital setting applications/systems.

Key Skills

Clinic Supervisor

Teambuilding & Supervision

Policies & Procedures Manuals

Financials V3.4

Report & Document Preparation

Records Management

Project Manager

EPIC

Inventory Management

Spreadsheet & Database knowledge

Experience

Clerical Associate III (Child Health, Medical, and GYN Practice), NYC H+H’s Gotham Health

April/97 to Present

• Overseeing the Covid-19 Vaccination Center at Cumber D&TC

• Provide professional and quality customer service to patients by following the Mandatory Script and policy and procedures of Cumberland Facility

• Greeting clients and identifying services required facilitating flow.

• Provide super user support during the EPTC GO implementation

• Register new patient and update current patients in the new EPIC System

• Run Insurances through the EPIC RTE

• Create and schedule appointments

• Manage messages with staff and providers, patients’ telephone and Rx refills through the EPIC In Basket

• Run reports (No Show, Cancellation and providers schedule reports)

• Attach and view orders and referrals in and to appointments

• Work successfully on the depth work queues

• Edits providers schedule s as instructed

• Create call list and wait list appointments

• Perform Check 15 verification process for correct demographics and insurance (commercial, managed care etc.)

• Assist the patients with bi-lingual services by using the Cyracom Interpreter Services

• Provide courtesy "Reminder Call" to patients and document confirmation in Soarian System

• Directing Clients to appropriate personnel or facility areas.

• Assisting clients with obtaining insurance and/or managed care authorizations.

• Maintain PCMH standard, participate in QI, team base meetings

• Ensuring that “redesign” principles are followed in all Clinics.

• Ensuring patient flow from ER Department, Inpatient Units Discharge, and Ambulatory Care have the appropriate appointment and transfer of information.

• Maintain statistics on efforts to assist patients.

• Assist patients in obtaining No-fault coverage if appropriate.

• Ensure all Safety and HIPPA regulations are followed throughout Ambulatory Care.

• Assist Wheelchair-bound patients in getting to/from their clinical destination.

• Assist clinical staff in completing their encounters with patients “Manage Care Issues” “Financial Counseling Issues”.

• Prepare reports and provide feedback to area supervisors and managers regarding systemic problems.

• Conduct client satisfaction surveys.

• Conduct Incomplete Attendance and Cycle Time Data Reports.

• Participate in customer relations committee and related activities

Office Aid, N.Y.C.H.H./Personal Department, Brooklyn, NY

August / 94 to April / 97

1) Maintenance of personnel folders for 400+ employees at Central Office, Prepared employee orientation packages, processed new employee ID cards.

2) Clerical task performed

Education:

MANHATTAN, N.Y., DC 37 Education Fund 01/03- 3/03

Introduction to Computers Science

Taylor Business Institute NY 01/97- 7/97

Secretarial Science

Eastern District High School, Brooklyn, N.Y. 09/92- 6/96

High School Diploma

REFERENCES: Furnished upon request.

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