RACHIEL MARIBOJOC

To obtain a position in order to

improve the knowledge I

gained throughout the course

of my study and to apply all the

necessarily skills gained from

my experience

• Experience in Service Now, Agent’s

Workspace and JIRA

• Experience in BI Platforms (KPI

Monitoring, Tableau & data

visualization) and Excel

• Data warehousing and Microsoft

Office Suite experience

• Adobe Illusrator, Photoshop,

Premirere Pro and After Effects

experience

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1/2

OBJECTIVE

EXPERTISE

WORK EXPERIENCE

available upon request

REFERENCES

+63-906-***-****

• Yabang Pinoy Project Campaigns

(see YP Internship)

• Online Management System with

Infomercial Series about

Modernization of Jeepneys :

Acting Project Manager, Website

Quality Assurance, 3D Animator,

Posters and other collaterals

• Italiano : an online restaurant

reservation system using PHP

• Technology Innovation in Capstone

Project 3.0 : Overall Committee

and Student’s Choice Awardee

• ALTODAP Transpo Corp : Logo,

Tarpaulin & ID Layout design

• Yeli Deli : Logo, Product photo

enhancements, Facebook

posts and product design

• Saiai’s Kitchen : Logo

ACCOMPLISHED

PROJECTS

behance.net/rmmaribojoc

Business Analyst (Jr. Systems Engineer)

INDRA Philippines, Inc.

December 2021 - May 2022

Roles and Responsibilities:

• Manages system related support, concerns and

requests of Clients

• Performs Functional / Business Analysis of read

and bill system

• Coordinates with internal team on system concerns, improvements, and support need

• Conducts investigations and provide resolution in coordination with technical team

• Communicates with the developers for clarification of business requirements, testing, and reporting of errors found in the systems being supported.

• Responsible for overseeing and facilitates Project Enhancements to ensure that the user criterias are met

• JIRA and OTRS Tasks

• Reports to Functional / Business Analyst Lead

Global Service Desk Analyst (Technical Representative) DXC Technology - JFC Account: One IT Store Support June 2021 - November 2021

Roles and Responsibilities:

• Responsible for e-mails, calls and web-based request

• Attending Ticket Request

• Customer Service

• Technical Advice

• Customer Queries

• Troubleshooting

Subject Matter Expert (SME)

• Monitoring of Agents’ calls, offline tasks and chats

• Managing of Active and New Tickets

• Responsible for attending Self Service Tickets

• Distributes Self Service Tickets to Online and

Offline Agents

• Managing and taking ownership of the Tickets Updated by the Clients that are assigned to agents who are in Rest day or Leave

• Self Service Ticket - Initial Point of Contact Backup for co-SMEs on break

• Job Order and PPR Approval

• Queue Backup

• Floor Support

Reports Analyst (RA) - Sub for RA Agent

• Monitoring and extraction of reports

• Organizing data of Account

2/2

Business Analyst Intern - BIDW Department

SM Retail, Inc.

2019 - 2020

Creative Intern

Yabang Pinoy

2020

Project Campaigns Achievement

• YP Project Compilation 2020 - Photobook, PPT and PDF

• YP Virtual Events Compilation 2020 - Photobook and PDF

• YP Virtual Events Video Compilation 2020

- Summarized Video edit

• Startup Solutions 2021 Campaign

- Posters and other collaterals

• Activate 2020 Campaign - Posters

FEU Institute of Technology, 2019

• Ethics in Internship

• Digital Marketing

• Dealing with Clients

• OFWs: Global Opportunities and Challenges

• Intellectual Property and Cybercrime Law

• Advertising and Marketing Ethics

• ACM Format

SEMINARS

BS Information Technology with Specialization in Digital Arts FEU Institute of Technology

July 2015 - September 2021

EDUCATION

available upon request

REFERENCES

RACHIEL MARIBOJOC

• Make The Time You Need:

Get Organized

Issued by Skillsoft, no expiration

• Six Sigma Black Belt:

Fundamentals of Lean and Six

Sigma and their Applications

Issued by Skillsoft, no expiration

• CCNA Routing and Switching: Intro-

duction to Networks

Issued by: Cisco Certified Network

Associate (CCNA)

• Cisco Certified Network Associate

Scaling Networks

Issued by: Cisco Certified Network

Associate (CCNA)

• Maya Certified Professional

Issued by: Autodesk

• ITIL General

Issued by: DXC

• Incident Management

Issued by: DXC

• Request Fulfillment

Issued by: DXC

• Windows Desktop Applications

Issued by: DXC

• ITIL 4 Foundation:

The Guiding Principles

Issued by: DXC

• ITIL 4 Foundation: Key Concepts

of Service Management

Issued by: DXC

• ITIL 4 Foundation: Service

Management Practices (Part 1)

Issued by: DXC

• ITIL 4 Foundation: General

Management Practices

Issued by: DXC

• ITIL 4 Foundation: Service

Management Practices (Part 2)

Issued by: DXC

ad2rh8@r.postjobfree.com

linkedin.com/in/rmmaribojoc/

BADGES

INTERNSHIP

CERTIFICATES

+63-906-***-****

behance.net/rmmaribojoc

Roles and Responsibilities:

• Monitoring, storing, retrieving and manipulating data

• Modify existing software to correct errors and

optimize efficiency

• Prepared detailed reports of the company’s perfor- Daily Tasks:

• KPI Monitoring

• Principal Reports Monitoring

• Syncing Tickets

• ADHOC Extractions

Global Service Desk Analyst

DXC Technology - Metlife Account : Part time

August 2021 - November 2021

Roles and Responsibilities:

• Responsible for e-mails, calls and web-based request

• Technical Advice/Support to Users

• Customer Service

• Customer Queries

• Troubleshooting

Scope and Capabilities

• VPN : RSA/CISCO AnyConnect

• Remote Access Request

• Citrix Concerns

• Support Works

• ARC BI Checking

• Access Creation or

Update

Contact this candidate