Business Analyst / Operations Manager
Resume:
RACHIEL MARIBOJOC
To obtain a position in order to
improve the knowledge I
gained throughout the course
of my study and to apply all the
necessarily skills gained from
my experience
• Experience in Service Now, Agent’s
Workspace and JIRA
• Experience in BI Platforms (KPI
Monitoring, Tableau & data
visualization) and Excel
• Data warehousing and Microsoft
Office Suite experience
• Adobe Illusrator, Photoshop,
Premirere Pro and After Effects
experience
***********@*****.***
linkedin.com/in/rmmaribojoc/
1/2
OBJECTIVE
EXPERTISE
WORK EXPERIENCE
available upon request
REFERENCES
• Yabang Pinoy Project Campaigns
(see YP Internship)
• Online Management System with
Infomercial Series about
Modernization of Jeepneys :
Acting Project Manager, Website
Quality Assurance, 3D Animator,
Posters and other collaterals
• Italiano : an online restaurant
reservation system using PHP
• Technology Innovation in Capstone
Project 3.0 : Overall Committee
and Student’s Choice Awardee
• ALTODAP Transpo Corp : Logo,
Tarpaulin & ID Layout design
• Yeli Deli : Logo, Product photo
enhancements, Facebook
posts and product design
• Saiai’s Kitchen : Logo
ACCOMPLISHED
PROJECTS
behance.net/rmmaribojoc
Business Analyst (Jr. Systems Engineer)
INDRA Philippines, Inc.
December 2021 - May 2022
Roles and Responsibilities:
• Manages system related support, concerns and
requests of Clients
• Performs Functional / Business Analysis of read
and bill system
• Coordinates with internal team on system concerns, improvements, and support need
• Conducts investigations and provide resolution in coordination with technical team
• Communicates with the developers for clarification of business requirements, testing, and reporting of errors found in the systems being supported.
• Responsible for overseeing and facilitates Project Enhancements to ensure that the user criterias are met
• JIRA and OTRS Tasks
• Reports to Functional / Business Analyst Lead
Global Service Desk Analyst (Technical Representative) DXC Technology - JFC Account: One IT Store Support June 2021 - November 2021
Roles and Responsibilities:
• Responsible for e-mails, calls and web-based request
• Attending Ticket Request
• Customer Service
• Technical Advice
• Customer Queries
• Troubleshooting
Subject Matter Expert (SME)
• Monitoring of Agents’ calls, offline tasks and chats
• Managing of Active and New Tickets
• Responsible for attending Self Service Tickets
• Distributes Self Service Tickets to Online and
Offline Agents
• Managing and taking ownership of the Tickets Updated by the Clients that are assigned to agents who are in Rest day or Leave
• Self Service Ticket - Initial Point of Contact Backup for co-SMEs on break
• Job Order and PPR Approval
• Queue Backup
• Floor Support
Reports Analyst (RA) - Sub for RA Agent
• Monitoring and extraction of reports
• Organizing data of Account
2/2
Business Analyst Intern - BIDW Department
SM Retail, Inc.
2019 - 2020
Creative Intern
Yabang Pinoy
2020
Project Campaigns Achievement
• YP Project Compilation 2020 - Photobook, PPT and PDF
• YP Virtual Events Compilation 2020 - Photobook and PDF
• YP Virtual Events Video Compilation 2020
- Summarized Video edit
• Startup Solutions 2021 Campaign
- Posters and other collaterals
• Activate 2020 Campaign - Posters
FEU Institute of Technology, 2019
• Ethics in Internship
• Digital Marketing
• Dealing with Clients
• OFWs: Global Opportunities and Challenges
• Intellectual Property and Cybercrime Law
• Advertising and Marketing Ethics
• ACM Format
SEMINARS
BS Information Technology with Specialization in Digital Arts FEU Institute of Technology
July 2015 - September 2021
EDUCATION
available upon request
REFERENCES
RACHIEL MARIBOJOC
• Make The Time You Need:
Get Organized
Issued by Skillsoft, no expiration
• Six Sigma Black Belt:
Fundamentals of Lean and Six
Sigma and their Applications
Issued by Skillsoft, no expiration
• CCNA Routing and Switching: Intro-
duction to Networks
Issued by: Cisco Certified Network
Associate (CCNA)
• Cisco Certified Network Associate
Scaling Networks
Issued by: Cisco Certified Network
Associate (CCNA)
• Maya Certified Professional
Issued by: Autodesk
• ITIL General
Issued by: DXC
• Incident Management
Issued by: DXC
• Request Fulfillment
Issued by: DXC
• Windows Desktop Applications
Issued by: DXC
• ITIL 4 Foundation:
The Guiding Principles
Issued by: DXC
• ITIL 4 Foundation: Key Concepts
of Service Management
Issued by: DXC
• ITIL 4 Foundation: Service
Management Practices (Part 1)
Issued by: DXC
• ITIL 4 Foundation: General
Management Practices
Issued by: DXC
• ITIL 4 Foundation: Service
Management Practices (Part 2)
Issued by: DXC
***********@*****.***
linkedin.com/in/rmmaribojoc/
BADGES
INTERNSHIP
CERTIFICATES
behance.net/rmmaribojoc
Roles and Responsibilities:
• Monitoring, storing, retrieving and manipulating data
• Modify existing software to correct errors and
optimize efficiency
• Prepared detailed reports of the company’s perfor- Daily Tasks:
• KPI Monitoring
• Principal Reports Monitoring
• Syncing Tickets
• ADHOC Extractions
Global Service Desk Analyst
DXC Technology - Metlife Account : Part time
August 2021 - November 2021
Roles and Responsibilities:
• Responsible for e-mails, calls and web-based request
• Technical Advice/Support to Users
• Customer Service
• Customer Queries
• Troubleshooting
Scope and Capabilities
• VPN : RSA/CISCO AnyConnect
• Remote Access Request
• Citrix Concerns
• Support Works
• ARC BI Checking
• Access Creation or
Update
Contact this candidate