Caroline Kennerly

Manager

704-***-**** ad2rgz@r.postjobfree.com Mooresville, NC 28117

CAREER OBJECTIVE

Accomplished management professional versed in leading teams, increasing efficiency, and driving organizational success. Skilled in project management, budgeting, and strategic planning. Proven track record of developing successful strategies to exceed operational goals. Adept in leading diverse teams to reach corporate objectives. EXPERIENCE

MANAGER, Mooresville, NC

Big Al's Pub, June 2013-Present

• Mentored and trained new employees on company policies and procedures.

• Utilized strong analytical and problem-solving skills to address operational issues.

• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.

• Reduced workplace safety or health hazards by enforcing work practices and procedures. Created innovative strategies for increasing customer satisfaction and loyalty, highlighting an ability to think outside the box.

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• Coordinated with vendors to ensure timely delivery of goods and services, illustrating adept negotiation skills. HUMAN RESOURCES MANAGER, Mooresville, NC

Kindred at Home, December 2019-April 2020

• Managed employee lifecycle processes by handling onboarding, employee performance, and discipline tasks.

• Supported efforts of department managers in managing staffing budget for direct and indirect labor.

• Designed and implemented human resources policies and procedures.

• Organized events like team building activities or celebratory functions for employees. Ensured compliance with federal, state and local employment laws regarding all aspects of Human Resources management.

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• Utilized business acumen and experience to achieve positive environment of engaged employees. ADMINISTRATIVE ASSISTANT, Mooresville, NC

Trinity Healthcare, January 2013-November 2016

Assisted the executive management team in making informed decisions by providing timely and accurate administrative support.

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• Maintained files and filing, keeping sensitive information confidential.

• Screened incoming telephone calls, routing to appropriate personnel.

• Monitored daily operations in order to ensure efficient workflow processes were being followed.

• Compiled and entered data into various databases to ensure accuracy and completeness.

• Prepared agendas and materials for meetings and conferences. Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.

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BUSINESS DEVELOPMENT REPRESENTATIVE, Mooresville, NC Moore Alarms, January 2012-January 2013

• Developed targeted campaigns to drive customer engagement and close sales opportunities.

• Established strong relationships with key stakeholders to identify and pursue new business opportunities.

• Created and managed extensive sales pipelines for multiple business development initiatives.

• Provided customer service support to existing clients to ensure satisfaction.

• Contacted potential customers via phone or email to establish rapport and set up meetings.

• Communicated and leveraged key constituents to secure and retain business. ASSISTANT MANAGER, Charlotte, NC

ToysRus, February 2009-January 2012

• Helped oversee the daily operations of the store, managing staff and inventory.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Coached and mentored new employees on company policies and procedures.

• Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.

• Interviewed potential job candidates and made hiring recommendations to general manager.

• Resolved customer complaints and handled refunds and returns to promote satisfaction.

• Tracked store inventories and replenished products according to demand. EDUCATION

ASSOCIATE IN ARTS (A.A.) IN BUSINESS ADMINISTRATION, Mooresville, NC Mitchell Community College

SKILLS

Verbal And Written Communication Contract Development And Management Project Management Customer Relationship Management Productivity Performance Cross-Functional Team Management Managing Employee Relations

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