MICHELE ROBINSON---HUMAN RESOURCE/ CUSTOMER SERVICE

*** **** ***** ******

CHICAGO, ILLINOIS

60628

773-***-****

ad2rgx@r.postjobfree.com

CAREER OBJECTIVE: TO OBTAIN A POSITION UTILIZING MY ORGANIZATIONAL SKILLS THAT I HAVE GAINED THROUGH MY EXPERIENCE AS A HUMAN RESOURCES MANAGER, FLOOR SUPERVISOR RECEPTIONIST AND IN CUSTOMER SERVICE.

EDUCATION

GEORGE H. CORLISS HIGH SCHOOL CHICAGO, IL 1984-1988 H.S. DIPLOMA

EASTERN ILLINOIS UNIVERSITY CHARLESTON, IL 1988-1990

WORK EXPERIENCE

EASTERN ILLINOIS UNIVERSITY CHARLESTON, ILLINOIS LABORATORY STERILIZER 1989-1990

CLEANED FLASKS AND PETRI DISHES

JOHNSON PRODUCTS COMPANY CHICAGO, ILLINOIS ASSEMBLY LINE WORKER JAN 1991-MAY 1991

WORKED LINE TO ASSEMBLE HAIR PRODUCT CONTAINERS

PROTEL MARKETING/WRK MANAGEMENT/ORC PROTEL LANSING, ILLINOIS NOV 1993-APRIL 2018

TELEPHONE SERVICE REPRESENTATIVE/ NEW HIRE SUPERVISOR/ FLOOR SUPERVISOR/RECEPTIONIST/

H R ASSISTANT/ H R MANAGER

AS A TSR-I HANDLED INBOUND AND OUTBOUND CALLS FOR CUSTOMER SERVICE AND SALES

AS A NEW HIRE SUPERVISOR, I ASSISTED NEWLY HIRED AGENTS IN ADJUSTING TO THEIR WORK ENVIRONMENT AND UNDERSTANDING AND COMPLETING THEIR WORK ASSIGNMENT

AS A FLOOR SUPERVISOR I HAD THE DUTY OF OVERSEEING THE SALES FLOOR BY MAINTAINING A PROFESSIONAL AND CONTROLLED WORK ENVIRONMENT, ASSISTED THE AGENTS AND MONITORED THEIR TIME FOR PAYROLL, ISSUED WARNINGS WHEN NECESSARY

AS A RECEPTIONIST- I DOCUMENTED ATTENDANCE, ANSWERED CALLS, FILED, DOCUMENTED EMPLOYEE’S ATTENDANCE, MONITORED AGENTS TIME FOR PAYROLL AND ASSISTED IN CLIENT VISITS

AS AN ASSISTANT HR MANAGER-I DOCUMENTED AGENTS TIME FOR PAYROLL, FILED,CONDUCTED INTERVIEWS FOR NEW HIRES, CONDUCTED BACKGROUND CHECKS, DOCUMENTED ATTENDANCE

AS A HR MANAGER -I DOCUMENTED AGENTS TIME FOR PAYROLL (LOG TIME AND VACATION TIME) CONDUCTED INTERVIEWS FOR NEW HIRES, CONDUCTED BACKGROUND CHECKS, DOCUMENTED ATTENDANCE, FILING, CONDUCTED INTERVIEWS AND BACKGROUND CHECKS, OVERSEEING THE RECRUITMENT OF NEW HIRES, SUBMITTED PAYROLL, EMPLOYMENT AND UNEMPLOYMENT VERIFICATIONS

GRUPO NGN LANSING, ILLINOIS ALSO WORK FROM HOME CHICAGO ILLINOIS MAY 2018-DEC 2022

(HOME OFFICE CORAL SPRINGS, FL)

AS HR SUPPORT AND OFFICE MANAGER- I DOCUMENTED AGENTS TIME FOR PAYROLL (LOG TIME AND VACATION TIME) CONDUCTED INTERVIEWS FOR NEW HIRES, CONDUCTED BACKGROUND CHECKS, DOCUMENTED ATTENDANCE, FILING, OVERSEEING THE RECRUITMENT OF NEW HIRES, SUBMITTED PAYROLL, EMPLOYMENT AND UNEMPLOYMENT VERIFICATIONS, CONSULTED WITH MANAGERS, SERVED AS A LINK BETWEEN EMPLOYEES AND MANAGERS, SUBMITTED PAYMENTS FOR OUTSTANDING INVOICES

ASPEN DENTAL CRESTWOOD, ILLINOIS MARCH 2023-PRESENT

AOM-Assistant Office Manager-assist in inbound calls from current patients and potential patients. Scheduling. Address patient complaints. Case tracking. Consults in recommendation of treatment. Insurance verification. Flip rooms.

QUALITIES I DISPLAY WITH JOB PERFORMANCE

COMMUNICATION, LEADERSHIP, PROBLEM SOLVING, TIME MANAGEMENT, TEAMWORK, MANAGEMENT, ORGANIZATION, PATIENCE, FLEXIBILITY, DEPENDABLE, CUSTOMER SERVICE, DECISION MAKING, FRIENDLY ATTITUDE

KNOWLEDGEABLE WITH

MICROSOFT SUITE, CUSTOM SOFTWARE FROM PREVIOUS EMPLOYER- NGNCLOUDCOMM, WINDOWS, TELEPUBLISHER

PROFESSIONAL REFERENCES

CRAIG VERNER-DIRECTOR OF CUSTOMER SERVICE--- GRUPO NGN 562-***-**** EXT 412

VICTOR BERRY-OFFICE MANAGER GRUPO NGN 219-***-****

PERSONAL REFERENCES

MILTON WATERS 773-***-****

DEANNA DRUCE 708-***-****

Contact this candidate