Customer Care Service Manager

Sharon Besancon

*** *********** **.

Lexington, SC 29073

803-***-****

**********@*****.***

Objective

A position in which I will be able to utilize my skills to increase profitability and efficiency for the company and learn new skills.

Qualifications

Able to perform the following skills: register audits, staff scheduling, inventory checks, payroll/bookkeeping procedures, interviewing and orientation procedures, opening and closing procedures. I am also familiar with Microsoft and excel.

Education

1998-1998 Craven Community College, Metrics, Measuring & Blueprints: Quality Awareness

1996-1996 Craven Community College, Computer Certificate

1969-1972 Lexington High School

Employment

09/2012- 10/2017 Walmart, Customers Service Manager

Responsible for the front-end operations of the store. Providing cash change to cashiers, prepares cash register till and audits cash register tills. Schedules cashier’s breaks. Provides the best customer care for each customer.

08/2005- /082014 Jo Jo’s vending

Fill vending machines, collect money, make sure machines are working. Counting and depositing money in the bank.

09/2003-03/ 05 Correctional Officer, S.C.D.C.

Providing security, custody, and control of inmates in a correctional setting. Filling reports and filling out daily duty rosters and security logbooks. Phone: 803-***-****

-06/2001-06/2005 General Manger, Maurice’s Barbeque

Training employees, employee evaluations, ordering supplies and small wares, daily & weekly inventories, daily shift cash counts, nightly close-out bookwork and deposits, enforcing all company and Health Department as well as OSHA policies and requirements. Phone: 803-***-****

01/1992-06/2005 General Manager, Charlie’s Pizza Inc.

Reviewing applications, hiring and training employees, scheduling all management positions front back of house as well as all other employees including a.m. Prep positions. (As well as being able to perform all these duties) Opening and closing duties as well as nightly bookwork and deposits. Payroll and bookkeeping. Phone: 252-***-****

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