Customer Service Technical Support

Christopher Blackmon, MEng, MSHI

**** ********* ******, **********, ** 35071; 205-***-**** (cell); Email: ***********@*****.*** Highlights of Qualifications

• Proven success in providing customer service and technical support and training.

• Strong oral communication skills & writing skills.

• Excellent management skills and experience.

Professional Experience

University of Alabama, Tuscaloosa, AL 2019 - Present Program Manager Distance Education Programs

Responsible for coordinating and facilitating the online distance education programs for the BSW, MSW and DSW programs for the School of Social Work. Responsible for making sure all distance courses are copied and staged correctly for each semester start. Responsible for providing extensive technical support to faculty and administration. Responsible for the coordination and execution of LMS training to all faculty and staff in the School of Social Work. Bradley Arant Boult & Cummings, LLC Law Firm, Birmingham, Alabama 2015 to 2019 Technology Trainer

Responsible for corporate technical training of firm’s applications, software, and hardware. Responsible for configuration and set up of seminars, group events and training classes. Responsible for troubleshooting and resolutions of extensive software issues related to functionality and productivity. Responsible for corporate compliance standards and continual education and training protocols and procedures.

University of Alabama at Birmingham, Birmingham, Alabama 2014 Canvas Success Manager

Responsible for all administrative duties involving Canvas, the university’s LMS (Learning Management System). As the university level system wide enterprise administrator, it is my responsibility to oversee all technological functions of the system and customer service. I help to facilitate, design and administers faculty and student training on the system. I look into new technologies and new components for the system that may benefit the University as a whole. I lead a team of LMS administrators and sit on two University committees for improving technology. University of Alabama at Birmingham, Birmingham, Alabama 2011 to 2014 System Analyst- Heart and Vascular Center

Responsible for daily maintenance of all aspects of the department’s XPER System. I am responsible for day to day troubleshooting and onsite resolution. I am responsible for software and hardware upgrades, installation and basic training. I generate scheduled reports from queries to the database. I act as a liaison between the vendor and the clinical user of the software. I also generate Microsoft Access reports each day to send to other departments. University of Alabama at Birmingham, Birmingham, Alabama 2006 to 2011 Help Desk Support Technician- Department of Pediatrics Responsible for daily maintenance of all aspects of the department’s computer systems. I am responsible for installing and configuring new computers to our network. I am responsible for software and hardware upgrades, installation, and basic training. I help manage all user/email accounts through Microsoft Exchange using Active Directory. I am responsible for creating, editing, and managing all network logons, user ids and passwords for departmental employees. I have direct experience with troubleshooting network connectivity issues, software and hardware issues in a Windows Server environment. I have direct experience with setting up workstation and network printers, mapping drives, TCP/IP settings and user profiles. I also have direct experience with troubleshooting desktop applications and the complete Microsoft Office Suite (all versions). My position requires me to learn, adapt, and apply new information quickly and efficiently. Clark, James, Hanlin & Hunt Law Firm, Birmingham, Alabama 2005 to 2006 Help Desk Support Technician

Responsible for daily maintenance of all aspects of the firm’s computer systems. Responsible for maintaining the network and troubleshooting network issues. I was responsible for installing and configuring new computers to our network. I was responsible for software and hardware upgrades, installation, and training. I managed all email accounts through GroupWise and Outlook. I was responsible for creating, editing, and managing all network logons, user ids and passwords for all employees. I managed user accounts though Netware Administrator for Novell and Active Directory for Windows 2003 Server. I have direct experience with troubleshooting network connectivity issues, software, and hardware issues in a Windows Server environment. I have direct experience with setting up workstation and network printers, mapping drives, TCP/IP settings and user profiles. I also have direct experience with troubleshooting desktop applications and the complete Microsoft Office Suite (2000/XP/2003). My position requires me to learn, adapt, and apply new information quickly and efficiently. Bachelor of Science - Psychology, UAB 1996

Master of Engineering - Information Engineering & Mgmt., UAB 2010 Master of Science - Health Informatics, UAB 2013

Graduate Certificate - Instructional Technology, University of Alabama 2021 Graduate Certificate - College Teaching, University of Alabama 2023 Doctor of Education - Higher Education Administration, University of Alabama, candidate (projected Spring 2024) Activities & Other Skills

Computer proficient in PC, Microsoft Windows Operating Systems, Microsoft Office Suite, Corel Office Suite, and various software applications.

UAB Training and Development Java and C# programming training tracks.