Jean Erick Louis

I am currently based in Miami, FL. I’m available for interview on 24 hrs prior notice and can start with short notice.

Professional Summary:

● Trilingual (English, Haitian Creole & French) call center representative with good experience and highly skilled in taking

Inbound and Outbound calls.

● Good experience in handling calls for the corporation, respond to simple queries and route calls to the proper person.

● Experience working in fast paced environment.

● Excellent interpersonal and communication skills.

● Ability to work with multiple software programs.

● Excellent knowledge of MS Office package

● Financial markets\Trading

Skills:

English, Haitian Creole and French

Active listening

Communication skills

Computer skills

Customer service

Interpersonal skills

Leadership

Typing (40 WPM)

Sales

Education:

High School Diploma from Immokalee Florida High School Jun 2013

Professional Experience:

William Sonama_(Contract/Direct) __August2023 - December2023

Sales Support

Verify claims are processed accurately based on the pay rate scale. Return product

● Initiate and verify prior authorizations for medical services.

● Assisting with referrals.

Handled 50 inbound calls daily.

Customer support, product return, i had sold some products like: Ultimate Pots, pans & Cookware Sets for every home cook, Salad Plates set, decoration plates, Dinner Plates, Kitchen Set, Stainless Steel Flat. Return damaged products.

Lenovo (Contract/CGS) Feb 2023 – August 2023

Technical Support

Help customer with troubleshooting to fix the computer online.

Changes to Customer Service policy, procedures, and product/services/solutions information to accurately and consistently respond to customers' inquiries needs.

Handled 120 inbound calls daily.

Maximus (Permanent/Direct) Apr 2022 – Jan 2023

Customer Service Representative

● Set up and explained new membership contacts.

● Provided timely and effective replacement of damaged or missing products.

● Fill the form for the customer, change the plan, check demographic.

● Transfer to provider service needed.

Handled 80+ inbound calls.

Lincare (Permanent/Direct) Jan 2019 – Mar 2022

Customer Service Representative

● Assisting customers over the phone with questions about their insurance.

● Answer inbound/outbound calls for both providers and members.

● Provide detailed benefit information.

● Completed over 70 calls daily.

● Verify claims are processed accurately based on the pay rate scale.

● Initiate and verify prior authorizations for medical services.

● Assisting with referrals.

Nike, Miramar, Florida (Permanent/Direct) Sep 2016 – Jan 2019

Customer Service Representative

● Received and managed several phone calls to answer client’s questions.

● Provide roadside assistance service to customers having issues with their vehicle and working in the claim department.

I had sold different kinds of products. T-Shirt, Gloves, sneakers, nike air max, soccer-balls, tools, jackets, check the manufacturer closer for the customer. Nike's strategic choice in relation claims for the customer. Help the customer find the nearest store close to them, take the payment and share different ways to pay.

APEX Agency Nov 2013 – Sep 2016

English and French

Customer Service Representative

● Received and managed several phone calls to answer client’s questions, Customer Account Manager Sales Rep - B2B

● Support Sales Representatives for any inquiry related to their customer orders.

● Ticketing system AAA, July 2010- September 2010.

+1-540-***-****

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