Delivery Driver Customer Service

DAPHENE MAYFIELD

Crandall, TX *****

P: 214-***-**** * E: **********@*****.***

OBECTIVE

Actively pursuing a challenging opportunity, aspiring to utilize my strong organization skills, and attention to details to support Intuit. My experience, education, and integrity that I possess can add to my professional growth. General bookkeeper with +20 years of experience for small to medium-sized businesses.

De’More Tax Service, Coppell, TX July 2015 – Present CEO: Bookkeeping and Taxation

• Comprehensive knowledge of accounting and auditing principles, A/P, A/R, general ledger, taxation, and regulatory compliance guidelines.

• Expertise in developing and delivering monthly, quarterly, and annual Profit and Loss statements, Balance Sheets, Bank Reconciliation, and Onboarding.

• Keen ability to analyze control, providing timely and frequent financial information that supports the objective for the client.

• Ability to implement improvements to streamline processes with efficiency.

• Ability to problem solve and troubleshoot ongoing issues.

• Taxation: Individual, Sole Proprietorship, and S-Corporation.

• ITIN Agent – process of ITIN application and taxation. Diligent Delivery Services July 2023 - Present

Hospice Delivery Driver

• Practiced safe driving techniques and followed all traffic laws and regulations.

• Efficiently planned routes to ensure timely delivery of goods.

• Managed time effectively to meet delivery deadlines.

• Provided exceptional customer service during deliveries.

• Accurately completed delivery documentation and maintained detailed records.

• Performed routine vehicle maintenance to ensure proper functioning and safety. Freeman, Dallas, TX January 2008 – October 2021

Financial Services Associate

• Maintain daily analysis of calling and posting of receivables.

• Provide daily administrative support for the collection department, sales team, branches, and client.

• Provide daily analysis for ongoing internal, external problem to be reconciled, management team, and sales team.

• Process credit applications, run D&B reports, check credit reference, access credit risk.

• Resolve issues via contacts, NSF checks, discounts, chargeback’s, short pays, and write-offs.

• Reconcile returns, discrepancies, shortage and issue of credit memos/adjustments.

• Bank and accounts reconciliation and generate letters via delinquency of account.

• Process month-end closing reviewing and issuing all credit memos, debit memos, and price adjustments.

H&R Block, Arlington, TX November 2013 – April 2017 Tax Professional

• Conducting tax interviews with clients.

• Ensuring client confidentiality and privacy.

• Increasing retention of all clients.

• Offering additional products and services.

• IRS audit support & attendance.

• Generating business growth and growing tax expertise.

• Providing mentoring and supporting teammates.

EDUCATION

ITIN Certified Acceptance Agent

Certified Quickbooks ProAdvisor

Electronic Return Originator / Annual Filing Season Program Certified Tax Preparer - VITA / IRS Program

PROFESSIONAL SKILLS

Leadership

Advanced Quickbooks ProAdvisor - Quickbooks 3rd party Applications TaxWise – CCH Wolters Kluwer -Intuit ProConnect

Strong Work Ethic - Excellent Verbal - Written Communicator Dispute Resolutionist - Collaboration -Innovative

Data Entry - Time Management

TRANSFERABLE SKILLS

Motivate others, evaluate my own work, manage time, detailed oriented, ability to train and teach others, strong work ethic, leadership, collaboration, problem solving, and integrity.

Contact this candidate