Triza L Butcher-Smith

*** ********* *** **

Canton, OH 44708

330-***-****

ad2rfg@r.postjobfree.com

OBJECTIVE:

To obtain a position in Inside Sales or Customer Service that will utilize my current skills, experience and knowledge to further company success and the bottom line profit margin.

EMPLOYMENT HISTORY

09-2020- 12-2023

Liberty HealthShare

Canton, OH

Customer Care Advocate

I receive inbound calls from members and providers regarding status of submitted bills, I educate customers on Liberty HealthShare guidelines and the importance of using the sharebox, transfer calls, fact find, email and fax required information in a timely manner and Data entry.

11-2018 – 10-2019

Child and Adolescents

Canton, OH

QMHS

I am a Behavior interventionist so, when children with trauma have Outburst in a school setting, I remove the child from the room. I am PAAR trained and have been certified in CPR by the Red Cross. I AM also am a teacher's aid and assist with the everyday classroom activities. I deal with children K-12.

11-2017 – 05-2018

Everstaff Staffing Agency

*Envision Pharmacies

North Canton, OH

Customer service representative

Place orders for prescription drugs via inbound calls from patients with Medicare Part D and commercial Insurance thru Envision RX and Envision RX+, schedule shipping, Enroll patients, gathering personal health information, HIPPA trained

04-2013 - 05-2017

Lifeline Screening, Canton, OH

PHA

Duties: Taking inbound customer calls to schedule preventive screenings. Fact find, up sell, process payments, research, customer service duties, I have been a Peer Coach since the inception of the position, coached to the sales model and followed the process

11-2008 – 01-2010

Universal Electronics Inc., Twinsburg, OH

Troubleshooter/Customer Service

Duties: Making outbound calls to current Comcast Cable customers to help solve their cable, internet & digital phone issues, confirm and/or reschedule their current technician visit. Research on Comcast products and services

07-2005 - 02-2008

Newark, Independence, OH,

Account Specialist

Duties: Taking inbound customer calls from Mid Atlantic and Government customers for electronic parts. Researching and crossing of parts, setting up new customers, fact finding to uncover hidden needs. Special projects for Area manager handling Account rep accounts as well as the team Sales expert. Top seller in the contact center meeting and exceeding monthly/daily MP$ per call as well as MP$ billed.

EDUCATION

Perry High School Diploma

Stark State College 120 hrs completed

SKILLS

MS WORD, PowerPoint, Excel, ASON, ASON+,ESSON, Multi-line Phone system, Fax, Email, Filing,

Credit card processing, shipping, HIPPA rules and regulations, PAAR trained, Certified in CPR

ACCOMPLISHMENTS

1999 Top sales performer Jan, Feb, March, Apr, May, July, Aug- Oct

2000 Top sales performer Jan-May, Sept-Dec

2002 Top sales performer won trip to Hawaii

2003 Top sales performer Jan-Apr, Jul-Nov

2004 Top sales performer Feb-may, Jul-Oct

2005 Top sales performer, won trip to Cancun

2006 Top sales performer, won trip to Seattle Washington

2007- 2012 Top sales performer

2013 Top sales performer July, September, November

2014 Top sales performer April, May, June, August, October, December

2015-2017 Promoted to Peer Coach

REFERENCES AVAILABLE UPON REQUEST

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