Customer Service Call Center

Bobbie V. Lloyd-Harris

336-***-****● ************@*****.***

Professional Skills:

Active listening skills

Deadline-oriented

Reliable

Analytical

Effective time management

Reporting

Auditing

Energetic work attitude

Research

Calm under pressure

Excellent research skills

Self-starter

Cash Handling

Flexible

Sound judgment

Complex problem solving

Goal and detail-oriented

Strong communication skills

Computer-savvy

Grammar Comprehension

Strong interpersonal skills

Courteous demeanor

Mortgage Services

Strong work ethic

Critical thinker

Multi-line phone proficiency

Supervision and Training

Customer Retention

Organized

Tax Specialist

Customer service-oriented

Professional and mature

Till Balancing

Proofreading

Objective:

To obtain employment with a company that offers a positive atmosphere to learn and implement new skills and technologies for the betterment of the organization.

Professional Experience:

Call Center Operator Compass Group

January 2019 - May 2023

Answer incoming calls from patients, guests, nurses or MURs to place meal orders. Make outbound courtesy calls to unfed patients to see if they would like to order a meal. Adhere to strict diet orders & assist callers with available foods for diet order to not go over either carbohydrates, fat, sodium or potassium levels. Take calls from chaplains to input request for guest trays. Run reports for patient count on all hospitals (4) & record those numbers in an area where kitchen staff can see to ensure they make enough food for meals. Train. Assist PDAs with inputting meals as needed. Assist PDAs with meal deliveries as needed.

Supervisor Sheetz Inc

June 2016 - January 2019

Maintains staff by training employees; developing personal growth opportunities.

Accomplishes staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures.

Maintains safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations.

Assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures.

Provides quality service by enforcing quality and customer service standards.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.

Contributes to team effort by accomplishing related results as needed.

Follow proper coding procedures. Check expiration codes and inspect all items once during shift. Pull expired items, document and discard.

Inspect all food items in kitchen area to ensure the proper temperature and freshness. Maintain the quality of all food items.

Wrap and label food orders. Hand orders to customers after purchase at register.

Work with a variety of kitchen utensils and equipment including knives, turbo, fryer, etc.

Retrieve perishable items from refrigerator/freezer for replenishment and stocking.

Perform general housekeeping, including dish washing and sweeping, etc.

Use a handheld device to record and use inventory; Include checking in external vendors

Stocking and cleaning the beverage area.

Lead by example by acting safely at all times and prevent others around from acting in an unsafe manner.

Use appropriate personal protective equipment as required.

Follow all current safety standards.

Ensure safe working conditions by maintaining a clean, organized store in accordance to standards.

Perform a daily check by manually inspecting of nozzles and hoses.

Customer Service Associate Speedway LLC.

Apr 2015 - July 2016

Provided positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase

Ran a Point of Sale (POS) system and monitored customer lines in order to expedite the sales process

Adhered to Federal, State and local regulations and prohibited the sale of age restricted products to individuals under the minimum age requirement

Listened and responded to customer requests, followed immediate customer satisfaction guidelines to resolve customer concerns and forwarded information to Management as needed

Cleaned and maintained the store area including, but not limited to, cleaning counters, equipment, floors, cabinets and external areas. Performed light maintenance duties as assigned

Helped ensure equipment is operating correctly. Communicated to Management when maintenance is needed

Learned and followed applicable policies and procedures including, but not limited to, grooming, cleanliness, uniform policy, eating, drinking and smoking policy and overall professional appearance, as outlined in the Company Operations Manual

Followed and complied with all health and sanitation procedures and adhered to safe work practices

Helped ensure proper stock levels, dating and rotation of all food products and supplies

Attended Company required training programs; assisted in training fellow store associates on existing and new training programs as needed

Customer Service Clerk Harris Teeter

Aug 2014 - Oct 2015

Provides information to customers by verifying understanding of request; answering questions; offering assistance.

Operate the cash register, scan items, bag merchandise and make/provide change for purchases.

Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco and/or alcohol.

Maintain proper cash levels in register drawer.

Stock and refill register area inventory.

Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner.

Ensure that cash registers have enough money, counts money at both ends of a shift.

Ring up customers who have just a few purchases or if the checkout lines are busy.

Direct calls to appropriate departments; answer product inquiries, such as whether certain items are in stock; take special orders; handle complaints; or discuss employment openings and job application procedures.

Ensure that customer exchanges or returns go smoothly, and often handle complaints in the process. Ensure that proper credit is made for either cash or credit transactions, and that the return or exchanges are properly documented.

Make a recommendation for a suitable alternative to an unsatisfactory item.

Issuing money orders, selling lottery tickets, sending money wires via Western Union

Education:

ECPI College of Technology

Credits towards BA in Business Administration

Sept 2009 – Jan 2010

Kaplan University

Credits towards BA in Accounting

Sept 2007 – Jan 2008

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