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Project Management Customer Service

Location:
Fremont, CA
Posted:
January 14, 2024

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Resume:

VERONICA BONELL

Fayetteville, North Carolina ****6 502-***-**** ad2ref@r.postjobfree.com

PROJECT MANAGEMENT INTERIOR ARCHITECTURE LANDSCAPE ARCHITECTURE

SALES PROCUREMENT QUALITY CONTROL MARKETING LOGISTICS Lead cost-effective operations to maximise customer satisfaction, global business performance, and increase profitability.

Offer 20+ years of success in streamlining operations for multinational companies. Steer Project Management, Interior Architecture, Marketing and Sales functions to elevate productivity, quality, and efficiency—pilot all aspects of customer service and procurement activities, from sourcing materials worldwide to negotiating vendor contracts. Evaluate production, control, coordination, quality, and existing processes/systems to identify areas for improvement. Bilingual (English/Spanish) strategist who uses extensive international experience to monitor, analyse, and understand worldwide markets while ensuring adherence to strict global regulations. Harness has a sharp eye for detail and a design background to provide the highest quality standards. Encourage cultures of collaboration, excellence, and continuous learning.

PROMISE OF VALUE:

Partner with senior leaders to devise strategies that support company growth targets and cost-saving initiatives.

Nurture key client partnerships to understand their requirements better and meet those unique needs.

Kickstart and deliver ambitious projects within strict time and budget constraints.

Delivering excellence in operations management, design implementation, and strategic, collaborative problem- solving, analysing warning signs, identifying the problem, and finding the solution.

Entrepreneurship, Autonomy and Accountability in every project. As a single parent of three kids, I am responsible for setting the highest standard and being a role model of resilience, determination, and success for them.

Project & Program Operations Management Customer Service Project Design Client Needs Assessment

Vendor Management International Business & Trade Contract Negotiations Procurement & Sourcing

Relationship Management Analysis Team Building & Leadership Continuous Process Improvement

Quality Assurance Inventory Control Supplier Relationship Management TECHNICAL PROFICIENCIES

MS Office Suite

AutoCAD

SketchUp

Lumion

KeyShot

Procore

Warp

Bim 360

Mac OS

Adobe Photoshop, Illustrator, InDesign

3D Max Studio

GIS

Revit

Bluebeam

Jira

Workspace

PERFORMANCE HIGHLIGHTS

Performed and excelled in a demanding paced environment as part of the Workplace Planning Team at TESLA, Fremont. Being part of it means being part of a robust, agile, and highly motivated team, accomplishing some of the most ambitious projects attempted in the workplace. Highly analytical ability, organizational skills and attention to detail. Ability to analyse problems, work with stakeholders to collect impacts and synthesize recommendations in leadership presentations. Support the team and company with a highly analytical ability to solve problems or bring cost-effective solutions for the company: good organizational skills and extreme attention to detail. Negotiate among project stakeholders based on driven metrics and skill sets to influence without direct authority.

Played a vital role in launching and expanding Native Blooms, Monterrey Roses, Santa Rosa Flowers, and T-Corp businesses, positioning them as one of Ecuador’s most successful fresh-cut flower plantations that garnered international awards and worldwide recognition.

Analysed global markets to identify customers while leading quality control and PC&L functions. Generated sales production forecasts, trained sales staff on products and needs, and leveraged manufacturing methods/production systems knowledge. Partnered with GM to introduce incentive programs for production and sales teams.

Transformed Native Blooms, Monterrey Roses, Santa Rosa Flowers, and T-Corp businesses from underperforming operations on the brink of closure into profitable, internationally recognised companies with products reaching global market standards.

Led marketing, sales, and PR of the worldwide customer portfolio. Recruited staff to raise product quality standards, streamlined labour force to optimise productivity, and initiated a campaign for global fair entry. Reduced purchase costs

Identify new suppliers and renegotiate pricing for customers, cargo companies, and suppliers. We have achieved quality goals, including environmental regulations (such as PPM, ISO, ASQ, and ASTM). CAREER HISTORY

Tesla Motors, Fremont, California October 2022 to present SENIOR WORKPLACE SPECIALIST

Work with stakeholders to propose space solutions that meet their requirements and align with overall material flow plans and vision. Led the project through concept and schematic phases and continued participating in project developments through detailed design, permitting, and construction. Support the Director of Fremont Factory Facilities and Workplace through the workplace planning department. Create an optimal environment for employees to do their job.

Determining priorities and critical path, designing layouts, obtaining resources from the project team and external suppliers, funding decks, meetings with stakeholders and defining roles and responsibilities to achieve and drive project completion.

Expand understanding and knowledge of Workplace issues, leading into cross-functional divisions. support and increase individual well-being, personal productivity and effectiveness.

Work on a team-based project approach and continuous staff interaction with cross-functional divisions, providing guidance and leads to other team members on the scale of projects.

As part of the Front of House team, I create a supportive and comfortable atmosphere for employees, colleagues, clients, interviewees, and visitors.

Responsible for drafting, planning, tracking, and executing complete projects varying in scope and size.

Drive organization effectiveness through priority alignment, operational metrics and financial management.

Review proposals and contracts for new projects according to federal and local regulations.

Experience working with multicultural backgrounds and under pressure in a fast-paced environment.

Site Visit coordination and documentation for preconstruction and construction sites.

Strong understanding of city permitting requirements, including hazardous material storage, egress and occupancy.

I have managed projects on different platforms for public and private projects like BLUBEAM and PROCORE. WARP, ACONEX, JIRA and other office management programs

Proficiency in architecture and design software like Adobe Illustrator, Photoshop, Autodesk, and Bluebeam.

Lead, organised and managed all aspects of projects’ sensitive data input for over 40 + projects in multiple locations with a total approximate budget of 30M+

Create a more functional and efficient workspace by proactively anticipating project needs. Create policy recommendations and other resource solutions with a more significant footprint and impact.

Designed and developed a continuous improvement process that helped with the workflow and management of all the projects.

Crawford Design Company, Fayetteville, North Carolina 2022 to present. ADMINISTRATIVE OFFICE MANAGER / PERMIT COORDINATOR Responsible for administrative support, project coordination for 40+ projects, permitting coordination, review and preparing public bidding applications and potential new customers. Optimal customer service satisfaction.

Project coordinator, involved in all aspects of a diverse scope of projects, including custom residential design, site, master planning, commercial, institutional, and educational projects, and municipal park and recreational planning.

Work on a team-based project approach and continuous staff interaction on all levels.

Administrative Manager

Review proposals and contracts for new projects according to federal and local regulations.

Permit coordinator, including site plan review, erosion control, encroachment, driveway, stormwater and other permits required for projects.

Site Visit coordination and documentation for preconstruction and construction sites.

Assistant project managed in different platforms for public and private projects like PROCORE.

Organized and managed sensitive data input in over ten spreadsheets, retrieving and delivering information weekly.

Create a more functional and efficient workspace by proactively anticipating project needs.

Sent 25-30 daily emails demonstrating mastery of written communication skills and attention to detail.

Developed process improvements that helped with the workflow and management of all the projects. IMS Engineers, Jackson, Mississippi 2018 to 2019 PROJECT MANAGER

Overseeing all project’s scope and schedules. Mapping and designing a system to monitor, measure and optimise data use for more than sixty active engineering projects all over the US and Worldwide and building a matrix with project information for future reference and use. Analyse and develop program system structure for optimal deliverables, contracts data information, productivity, identify problems and establish action plans that will optimise management process.

Milton Jimenez Architects, Quito, Ecuador 2012 to 2018 PROJECT DESIGNER & CONSTRUCTION MANAGER

Vincent Boll and Milton Jimenez contracted me to provide project leadership for private and commercial projects, from developing design concepts to the final construction and generating operational strategies for customer satisfaction. Project Managed contracts, prepared logistical schedules, and negotiated and drafted supplier agreements. I developed projects according to customer needs and requirements with high customer satisfaction. Set budgets and monitored financials.

Complied with stringent codes, quality standards, and safety regulations. Supervised up to eighty team members. We proactively mitigated obstacles to achieve execution with the client’s highest satisfaction standards.

Project managed $13.5M residential development; generated $200K+ in cost savings after introducing first-rate technologies, techniques, materials, and suppliers.

Delivered world-class customer service for key clients and ensured open, ongoing communication with stakeholders throughout the project lifecycle.

Lauded for exceeding expectations on all projects and enforcing high-quality standards by managing all vendors. Lilium Store Jewelry, Quito, Ecuador 2003 to 2006 PROPRIETOR

Started up business and led all aspects of operations, from strategic planning and P&L to sales and inventory management. Designed custom jewellery pieces and accessories. Maintained relationships with critical vendors.

Built an extensive repeat customer network spanning Europe and the US.

Developed client data bank and customer relationships with national and international clients.

Established trading import sources of materials and stones.

Launched startup business from zero to $60K in annual revenues. Sold business for profit.

Generate concept design, layouts, and construction of the store. Native Blooms / Santa Rosa Flowers / Monterrey Roses / Torp, Quito, Ecuador 1998 to 2005 MARKETING AND SALES MANAGER

Native Blooms and Monterrey Roses, Award-winning rose farms and one of Ecuador’s premier rose suppliers. TCorp was the product of a fusion of five farms, including Santa Rosa Flowers. Co-founded business with owners. Controlled supply chain functions, including sourcing, external planning warehousing, freight forwarding, quality control, and import/export trading operations. Developed annual operating and sales budgets; managed P&L. Devised functional organisational strategies that aligned with organisation and budgets. Established and negotiated product pricing based on current market prices and selected vendors. Formulated medium- and long-term marketing strategies. Tracked daily sales performance via KPIs. Served as interim GM as needed, overseeing day-to-day operations and confidential data and represented the company at global tradeshows.

Optimized efficiency while navigating rapid sales growth through developing internal infrastructure that included financial, HR, and scheduling systems; systems enabled real-time availability of productions and future estimates.

Nurtured strategic partnerships with key customers worldwide and ensured optimal product availability; personally managed each customer’s needs to generate repeat sales.

Designed and launched new products and services into the market.

Built an extensive repeat customer network spanning Europe and the US. Developed client data bank TNT Logistics, Kansas City, Missouri 1996 to 1998 World-class shipping company offering logistics services to global businesses. INTERNATIONAL ACCOUNTS MANAGER

Brought on board to lead the development of transportation strategies. Negotiated shipping rates for ground, sea, and air deliveries to Mexico, Canada, Japan, and domestic and international account contracts. Orchestrated shipments and rapid deliveries between global manufacturers, freight companies, customs, and TNT customers. Gained extensive expertise in transportation and corporate logistics, as well as LTL, FTL, and air freight shipping.

Saved $1M+ annually by proposing a new procedure for routing inbound freight from Mexico.

Generated $1.5M in savings while expediting shipping and improving shipment accuracy by negotiating larger shipments and identifying bottlenecks.

Saved $1M+ in yearly freight costs after facilitating in-house auditing of freight bills previously performed by an external company.

Reduced costs and improved customer service by reducing the number of distribution centre carriers and optimising freight costs.

EDUCATION

Master’s in project Managing OBS Business School / Universitat de Barcelona CANDIDATE 2023 - 2024 Certificate in Coordination and Project Monitoring SECAP, Quito, Ecuador Certificate in Revit Modeling Render, Global Design Quito, Ecuador Certification in Landscape Design, CANDIDATE International Career Institute Sydney, Australia B.A. Interdisciplinary Studies (Landscape Architecture, Interior Design, Psychology)

University of Texas Arlington, Texas

Interior Design Architecture Universidad Metropolitana de Diseño Quito, Ecuador Associate in applied sciences in Mass Communications (Marketing, Sales, and Advertising) San Antonio College San Antonio, Texas Associate in Fine Arts San Antonio College San Antonio, Texas Certificate in Architectural Photorealism 3dMax with Vray Render, Global Design Quito, Ecuador Certificate in 3ds Max Modeling Render, Global Design Quito, Ecuador Certificate in Design and Construction of Vertical Gardens and Covers Singular Green, Quito, Ecuador PORTFOLIO

https://veronicabonell.myportfolio.com/work

REFERENCES

Del Crawford, President of Crawford Design Company Nile Ledbetter, Workplace Lead Tesla



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