CURRICULUM VITAE

Ivy Pitiki

062-***-**** or 060-***-**** (mobile phone)

ad2rea@r.postjobfree.com

EDUCATION

• INSTITUTION : MANCOSA

• QUALIFICATION : Higher Certificate in Human Resources Management

• DURATION : July 2022 – 13 December 2023

• MODULES : Principles of Human Resource Management, Human Resources Planning, Recruitment and Selection, Introduction Training and Development, Compensation and Benefits, Introduction to Performance Management

• INSTITUTION : Services SETA (SAQA ID: 74630)

• COURSE : Certificate – Generic Management

• DURATION : June 2021 – September 2022

• QUALIFICATION : Generic Management certificate

• SKILLS : Skills and competencies cover a broad range of abilities required for effective communication, workplace performance, and organizational understanding. These skills are valuable in various professional contexts

• INSTITUTION : Cornerstone

• COURSE: : Contact Centre certificate – 40 credits

• DURATION: : 05/08/2012 – 11/10/2012

• MODULES: : Introduction to Contact Centre, Understanding the service industry, Communication skills, Managing calls effectively, Telephone techniques, Sales skills, Debt collection skills, Microsoft Word & Excel

• INSTITUTION : Madiba Comprehensive School

• COURSE : Matric (Grade 12) Commercial subjects

• DURATION : 01/2003 – 12/2007

• SUBJECTS : Setswana, English, Economics, Business Economics, Accounting, Travel & Tourism

WORK EXPERIENCE

NAME OF COMPANY : Goldrush Gaming Group – Divisional HR Officer POSITION HELD : Divisional HR Officer

DURATION : 2021 – To date

ACHIEVEMENTS : Driving S200, Driving Covid-19 strategy (100% vaccinated), CCMA case award

Human Resource Duties

Talent Acquisition

• Monitoring the movement of vacancies based on SLA

• Designing of job specifications and adverts for the line manager's approval.

• Advertise, screen, and provide a shortlisting to the line manager.

• Design an interview guide and sit for an interview with the recruiting line manager.

• Conduct the background check (reference check; qualifications; criminal check; validity of identity documents; work permit; etc.) for leading candidates.

• Prepare the letter of appointment and communicate the offer to the candidate. Employee On-Boarding

• Prepare and submit the engagement document within five (5) working days.

• Design an onboarding program based on the position and level of the new starter.

• Issue group-wide communication announcing the new starter.

• Induct all employees in all divisions of the organization's Human Resource policies. Learning and Development

• Manage (creating and monitoring) the group training plan; budget and training bonds reporting to the Training Committee, a subcommittee of the Employment Equity Committee.

• Acquire training providers through IDP and maximize on training budget.

• Monitor the return on investment of training providers and training program content.

• Manage the monitor the training matrix for the group.

• Monitor the alignment of individual development plans based on position and job specifications.

• Shortlist bursary applications for the presentation to the Training Committee. Organizational Development

• Manage and monitor the implementation of performance management across all levels.

• Socialize updated HR policies for all subsidiaries.

• Design any implemented HR change processes and be a change agent.

• Monitor and manage the implementation of the probation period.

• Facilitate and monitor the implementation of succession.

• Set up and monitor the performance review process including peer reviews and calibration sessions.

• Submission of performance scores for moderation and final scores on Sage system.

• Train new line managers on the organization's performance management system. Employee Relations

• Drafting charges for line managers.

• Prepare both the line manager and the employee for the disciplinary hearing.

• Appoint chairperson(s) for disciplinary hearing.

• Monitor the recording and validity of sanctions on the HR Information System.

• Representing the organization at CCMA for both Conciliation and Arbitration.

• Compiling an evidence bundle for CCMA cases.

• Identify and prepare company witnesses for CCMA cases.

• Assist the HR Manager in preparation for the CCMA appearance.

• Manage the ER risk both on internal disciplinary hearings and CCMA cases to identify possible settlements.

Separation

• Acknowledge resignations and prepare separation documents.

• Sign off and approval of employee funds release post-resignation.

• Conduct and analyze exit interviews.

• Provide recommendations on resignation trends.

• Communicate with relevant stakeholders about the resignation. Human Resources Administration & Licencing

• Assure the employee's personal files (hard copy and soft copies on Sage).

• Keeping the intranet on employee stationery (forms and policies) up to date and the Labour Relations Act and Basic Conditions of Employment Act relevant.

• Prepare and lead HR audits.

• Ensure all staff fingerprints are done with clear criminal records.

• Ensuring all staff is licensed across the group, including shareholders and directors.

• Tracking all gambling applications and licenses issued.

• Report on all license applications to the relevant gambling board and the company.

• Reporting on new, transferred, and terminated employees.

• Preparation of internal and external audits.

• Following the termination process - by returning licenses to the gambling board when an employee is terminated.

• Facilitate payment to the Gambling boards and assist in reporting on payments made.

• Lead the renewal process of National Gambling licenses across South Africa.

• Developing processes to follow in the completion of licensing applications across the company to maintain compliance with the relevant Gambling board.

NAME OF COMPANY : Egoli Gaming Slots

POSITION HELD : Assistant Manager

DURATION : 2015 – 2021

DUTIES AND RESPONSIBILITIES

• Managing calls effectively with clients,

• collecting documents

• Compiling and completing files for our clients.

• Data capturing.

• Submit applications to the Gauteng Gambling Board, respond to queries daily, and publish notices in the Government Gazette, The Star, and Media 24.

• Follow up with Invoices and payments.

• Preparing for meetings and meeting minutes.

• Ordering stationery, invoices, and processing payments. REFERENCES

• NAME OF PERSON : MS Ntombi Hlatshwayo

• COMPANY : Goldrush Group Management

• POSITION HELD : HR Supervisor

• CONTACT DETAILS : 011-***-**** / 066-***-****

• NAME OF PERSON : MR Divandran Govender

• COMPANY : Egoli Gaming Slots

• POSITION HELD : General Manager

• CONTACT DETAILS : 011-***-**** / 082-***-****

• NAME OF PERSON : MS Talia Marcus

• COMPANY : Goldrush Group Management

• POSITION HELD : Group Payroll Supervisor

• CONTACT DETAILS : 011-***-**** / 067-***-****

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