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Fine Dining Customer Service

Location:
Selbyville, DE
Posted:
January 14, 2024

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Resume:

SHAWN FLYNN

ad2rcr@r.postjobfree.com 443-***-**** Selbyville, DE 19975

Summary

I have worked off and on in the Bar and restaurant industry for 20 plus years. I am an excellent people person. I work well with others. I've never drank behind the bar and I never will. I've trained inexperienced bartenders and new staff. I'm an excellent mixologist and I do not over pour or over serve any patrons. I know when to cut someone off tactfully. I'm dependable and highly reliable. I'm a team player whom is easy to work with. I will be a valuable asset to your establishment. I'm very professional and neat. I keep my bar area clean and organized. I'm always on time. I've worked every type of Bar and Restaurant from Dock Bars, Pubs, Country Clubs, Marina Bars, Nightclubs, and Fine Dining over the years. I hope to be a valuable addition to your staff and I can start immediately.

Well-rounded Bartender committed to providing guests with genuine hospitality and delivering exceptional services in bar area. Talented and skilled multitasker comfortable juggling competing priorities. Polished in concocting specialty cocktails and adding inspiration to new menus.

Skills

Proficient in Mixology

Suggestive Selling

Anticipating Guest Needs

Beer, Wine and Soju Cocktails

Safe Serving Knowledge

Alcohol Ordering

Outstanding Customer Service

Maintaining Glassware Stock

Health Codes Compliance

Teamwork and Professionalism

Mixology Techniques

TIPS Certified

Hospitality and Guest Service

Cash Handling and Management

Food and Beverage Service

Cocktail Service

Monitoring Alcohol Consumption

Responsible Serving

Bar Operations and Logistics

Supply and Inventory Maintenance

Handling Difficult Customers

Professional Service Standards

Cleaning and Sanitizing

Ability to Lift 30 Pounds

Age Identification and Compliance

Interpersonal Relationships

Multitasking and Prioritization

Identification and Compliance

Food Service

Extensive Wine Knowledge

Cash Register Operation

Extensive Beer Knowledge

Wine and Liquor Expertise

Basic Accounting

Outgoing Personality

Service-Oriented Mindset

Cocktail List Development

Organizational Ability

Able to Stand [Number] Hours

Balancing the Cash Register

Elegant Garnish Station Setup

Licensed [Title]

Employee Training

Excellent Judgment

Cash and Credit Transactions

Maintaining a Clean Bar

Experience

Big Fish Grille Oceanview, DE

Bartender

07/2022 - 09/2022

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Poured wine, beer and cocktails for patrons.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Upsold customers from shelf to premium brands to help boost sales.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Fins Fish House & Raw Bar Selbyville, DE

Bartender

03/2022 - 08/2022

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Poured wine, beer and cocktails for patrons.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Upsold customers from shelf to premium brands to help boost sales.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Planned and coordinated special events to boost customer numbers and profits.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Signatures Restaurant @ Bayside Country Club Selbyville, DE

Bartender

08/2021 - 05/2022

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Poured wine, beer and cocktails for patrons.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Upsold customers from shelf to premium brands to help boost sales.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Planned and coordinated special events to boost customer numbers and profits.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Salvatores Italian Restaurant Ocean City, MD

Bartender

09/2003 - 10/2011

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Poured wine, beer and cocktails for patrons.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Completed regular bar inventories and daily requisition sheets.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Upsold customers from shelf to premium brands to help boost sales.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Planned and coordinated special events to boost customer numbers and profits.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Ocean City Marlin Club Ocean City, MD

Bartender

06/1999 - 09/2006

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Poured wine, beer and cocktails for patrons.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Upsold customers from shelf to premium brands to help boost sales.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Planned and coordinated special events to boost customer numbers and profits.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Reel Inn Dock Bar Ocean City, MD

Bartender

05/1998 - 09/2006

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Poured wine, beer and cocktails for patrons.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Completed regular bar inventories and daily requisition sheets.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Upsold customers from shelf to premium brands to help boost sales.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Planned and coordinated special events to boost customer numbers and profits.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Flying Fish Dock Bar @ Ocean City Fishing Center Ocean City, MD

Bartender

04/1997 - 10/2003

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Poured wine, beer and cocktails for patrons.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Completed regular bar inventories and daily requisition sheets.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Upsold customers from shelf to premium brands to help boost sales.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Planned and coordinated special events to boost customer numbers and profits.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Hammerjacks Baltimore, MD

Bartender

04/1983 - 12/1986

Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.

Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.

Checked identification of guests to verify age requirements for alcohol purchase.

Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.

Prepared cocktails from bar recipes and served wine, draft and bottled beer.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.

Trained new bartenders on drink preparation and upselling techniques.

Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.

Poured wine, beer and cocktails for patrons.

Recommended food and drinks to patrons based on preference, pairings and special promotions.

Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Completed regular bar inventories and daily requisition sheets.

Collected and organized daily till totals and tips.

Balanced daily registers and generated sales reports for management.

Upsold customers from shelf to premium brands to help boost sales.

Displayed and retained extensive knowledge of liquors, wines and entrees.

Kept track of bar tabs and transferred open tabs to dining area for wait staff.

Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.

Planned and coordinated special events to boost customer numbers and profits.

Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.

Education and Training

Thomas Stone High School Waldorf, MD

High School Diploma

06/1982

Charles County Community College Waldorf, MD

Some College (No Degree) in Basic/Business



Contact this candidate