RT

RENISHIA THOMAS

ad2rbl@r.postjobfree.com 972-***-**** Dallas, Texas 75216

Call Centers

Process optimization

Project management

Schedule mastery

Data evaluation

Business development understanding

Fleet dispatching

Inbound and Outbound Calling

Courteous demeanor

Office equipment proficiency

Quality control

Owner Dallas, TX

RoseCarlton Ventures LLC

05/2021 - Current

Developed business and marketing plans and prepared monthly financial reports.

Assessed business operations to implement realistic annual budget. Devised and implemented standard operating procedures, training programs and office management systems.

Planned, coordinated and managed [Type] projects.

Geodis Logistics Dallas, Texas

Customer Service Specialist

08/2017 - 03/2021

Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion. Recommended improvements to products and services to mitigate complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Provided outstanding service to new and long-standing customers by aĴending closely to concerns and developing solutions. Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.

Documented conversations with customers to track requests, problems and solutions.

Upheld strict quality control policies and procedures during customer interactions.

Quality Sleep Shop Dallas, TX

Polysomnographic Technologist

01/2010 - 02/2017

Set up and prepared equipment for patient testing procedures. Performed polysomnographic procedures to obtain diagnoses. Maintained clean, sanitary and organized sleep lab. Educated patients on procedures, test results, sleep disorders and available resources.

Completed continuing education in adherence with Board of Registered Polysomnography Technologist requirements.

Calibrated, repaired and maintained test equipment and devices. Skills

Experience

Education and Training

Eastfield College Mesquite, TX

Associate of Arts in Industrial Management

08/2016

Colorado Online School of Business Hybrid

Business Administration

Personable and dedicated Customer Service Representative with extensive experience in the medical industry. Solid team player with upbeat, positive aĴitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Summary

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