Christopher A. Frankfort

**** *. ******* ***., ***. 152 Madera, CA 93637 Phone: 559-***-****

Email: ad2r9c@r.postjobfree.com

Computer Systems Technician

Education

UEI College, Diploma in Computer Systems Technology / A+ Certification

Heald College, Bachelor’s Degree in Computer Science

Professional Skills

Network Installations

Technical Troubleshooting

Able to Type 45 WPM

Data Entry – Trouble Tickets

Microsoft Operating Systems

Experienced in Cisco

Microsoft Office Suite

Helpdesk Experience

Adobe, Corel, McAfee, & Norton software

HTML & Visual Basic

Hardware Device Assembly

Break / Fix Experience

Employment History

Dell – Field Service Representative Aug. 2018 – April 2023

Dell certified technician. Proficient in various Dell systems. Hardware device troubleshooting, repair, and assembly. Provided Break / Fix services for various high-end clients throughout the Central Valley.

De Novo Ink – Field Service Technician March 2018 – Aug. 2018

Copy machine and printer technician. Responsible for servicing, troubleshooting, and maintenance on all brands of copy machines at all California state institutions, facilities, and buildings. Duties included assembly, delivery, and setup of copier main units, inside components, and external accessories.

Best Buy (Geek Squad) – Support Agent Nov. 2017 – Jan. 2018

Duties included assisting lead technicians installing home theater systems for clients in home as well as troubleshooting computer or networks systems for clients. Was responsible for completing jobs in a timely manner to meet appointment requirements.

Clear Choice Computers – Computer Systems Technician June 2017 – Aug. 2017

Responsible for troubleshooting computer systems, small repairs on devices including desktop computers, tablets, laptops, and cell phones. Also handled operating system installs, hardware assembly, and network configuration. Laptop & desktop break/fix experience as well.

Alorica – Customer Service Representative / Technical Support Nov. 2016 – Aug. 2017

Answered incoming/outgoing customer service calls including payments, account changes, technical support issues using trouble ticket system. Walked clients through various technical support issues by coaching them over the phone to navigate their cell phones to resolve all issues.

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