THOMAS MERGOLA

ad2r8v@r.postjobfree.com

201-***-****

https://www.linkedin.com/in/thomas-mergola-25190a11/ PROFESSIONAL SUMMARY

Senior operations director and executive with extensive years of proven experience in non-profit and corporate management. Outstanding organizer and leader who develops teams and fosters critical thinking to achieve fiscal and organizational goals. Possesses a comprehensive background in operations and management. Recipient of multiple awards for outstanding performance and professionalism.

• Operations

• Leadership

• Communication

• Human Resources

• Training and Development

• Budgeting and Finance

• Vendor Relationship

• Community Liaison

• Facilities and IT Management

PROFESSIONAL EXPERIENCE

Non-Profit Management

• Directed all areas of Operations, Human Resources, Training and Development, Facilities and IT Management, Data Analysis, Website and Social Media Management, Marketing.

• Managed grant applications, budgeting and proposal submissions, marketing and community/constituency outreach and media relations.

• Developed and fostered networking relationships with NJ State partners to include NJDOH, NJPIES, NJ State Police, and United Ways.

• Developed and fostered networking relationships with other national 211’s and United Way Worldwide.

• Submitted and maintained annual state waiver budgets for 2 million dollars of funding. Reviewed and submitted grant requests.

• Developed Operation team so that training/development, web content, reporting and database management greatly enhanced all aspects of call center operations.

• Finalized AIRS Accreditation, finalized roll out of NJ211’s new website and finalized Database updates.

• Oversaw projects such as Super Bowl UVIS preparedness and the Flu on Call CDC simulation.

• Developing collaborative partners like BC WIB, Atlantic Health Collaborative and various veterans’ groups.

• Obtained the HRCI certificate for HR training for non-profits.

• Obtained the AIRS CRS certification via AIRS Exam.

• Maintained all vendor relationships and contracts. Business Management

• Hired, trained and developed operation managers within the district that resulted in increase of the district’s financial performance by 21% and 2-million-dollar annual increase in sales.

• Managed 125 employees, 5 retail location operation in the health club industry emphasizing customer service and sales growth (operating budget of $12 million).

• Directed startup ground transportation division of corporate travel agency. Increased division productivity by 45% within 2 years of startup. Coordinated sale and transfer of entire company.

• Managed 275 employee ground transportation company (operating budget of $14 million).

• Directed expansion through acquisition of 2 additional ground transportation companies resulting in increased income of 40%.

Customer Service/Operations/Finance

• Implemented Salesforce (CRM) as a client management system for the sales and marketing department.

• Led department in ISO 9000 certification process and helped drive internal company-wide service audits for ISO 13485 implementation.

• Oversight of call-in center and customer service department.

• Managed A/R, reviewed all order/contracts, maintained vendor contracts approved new accounts.

• Developed procedures and processes for sales operations department.

• Liaison between production and sales operations. WORK HISTORY

CHRIST CHURCH COMMUNITY DEVELOPMENT CORPORATION Executive Director CURRENT DEPARTMENT of COMMERCE/US CENSUS BUREAU Lead Enumerator 2020 FAMILY PROMISE of HUDSON COUNTY Executive Director 2018 NJ 2-1-1 PARTNERSHIP of United Way Director of Operations/Interim Executive Director 2013-2016 TOPCON MEDICAL SYSTEMS Sales Operations Director 2009-2012 MANAGEMENT CONSULTANT to various start-up businesses and enterprises 2007-2009

(Savory Remedies, Platinum Fitness, Genius-Ride Smart Cars, Topcon Medical Systems) TOWN SPORTS INTERNATIONAL (New York Sports Club)

Executive District Manager- Director Level (NJ Urban office) 2004-2006 VTS TRAVEL/AIREDALE LLC (Corporate office, Mahwah, NJ) 1999-2003 Director of Operations

GARDEN STATE LIMOUSINE 1995-1999

Vice President of Operations (1997-1999

Director of Training (1995-1997)

DAIBES ENTERPRISES 1992-1994

Project Development and Property Manager

EDUCATION

B.A., Montclair State University, Major: English Literature 2002 Military Science Program, Seton Hall University, Graduate of US ARMY ROTC 1992 Certificate: Fairleigh Dickinson University, Executive Nonprofit Leadership Program 2017 Certificate: Seton Hall Law School/Pro Bono Partnership, Human Resources Program 2015 SELECTED ACCOMPLISHMENTS

• US ARMY ROTC Scholarship Recipient- (served in the US Army Infantry as a sergeant and instructor).

• President of Student Government, Montclair State University

• Board of Directors Vice President/Treasurer, Christ Church Community Development Corporation (Non- profit Agency for the Homeless)- current

• Family Promise of Bergen County Thanksgiving Event Coordinator/Vol. and Dinner Program Team Leader FOREIGN LANAGUAGES

• Italian, 100% fluent

• Spanish, moderate

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