Johanna Mack

Dallas, TX

ad2r86@r.postjobfree.com

972-***-****

To utilize my experience and extensive knowledge and obtain a position within a reputable firm that offer opportunities for advancement.

Work Experience

New Patient Intake Rep

CCS Medical-Dallas TX

June 2023-Present

Remote Position

Obtains and process authorizations for reorders.

Resolve patient issues and ensures accurate reorder processing via phone, document processing and medical record validation.

Ensures patients have all required medical documentation to permit billing of services as assigned.

Maximizes patient base through retention efforts and cross-selling via phone.

Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities.

Maintains a strong understanding of medical documentation, Insurance requirements and company procedures.

Maintains a high degree of confidentiality always due to access to sensitive information.

Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.

Closer/Funder

Reverse Mortgage Funding LLC-Melville, New York

August 2021-November 2022

Remote Position

Track loans clear to close

Generate closing documents for FHA HECM loans

Inbound and outbound calls to third part clients regarding customers accounts

Review HUD and escrow instructions ensuring complete compliance and closing conditions

Review all loan documents for compliance, accuracy, completeness, and conformity to established procedures and policies

Coordinate with Loan Processor and Closing Agent to schedule signings

Timely deliver closing packages to the Partner and Settlement Agent

Submitting funding requests to Treasury group for loans cleared to purchase

Validate final documents are complete and accurately executed by title

Communicate with third-party originators, settlement agents and all levels of internal staff regarding the funding Retail

and TPO loans

Complete funding checklist to ensure final signed documents are completed and executed before issuing wire funding

Information to the partner and settlement agent with the wire breakdown (explaining the funds disbursements)

Train new hires the closing process

Closer (Assistant Team Lead)

Sandler Law Group formerly MSYA & Associates, PLLC - Dallas, TX

September 2015 to May 2021

Remote Position

Vendor for Bank of America

Pull pertinent documentation from lender file

Complete data input into lender software

Interface loan to doc prep software and complete data input

Verify lender fees and figures assuring compliance lender, state, and federal guidelines Review the entire loan file through verification processes, while including comprehensive adherence to program guidelines and procedures.

Maintain regulatory and compliance requirements while limiting risk within the company and our investors.

Income/asset/credit analysis and documentation review

Provided great attention to detail while analyzing the financial strength and credit worthiness of my applicants

Analyze and approve collateral documents to meet FHA/HUD Guidelines Maintain company production standards and the ability to meet goal.

Review title, appraisal, property zip code verifies and survey, if applicable, assuring that documents match and that information is correct in the system

Audit file against system; resolve any discrepancies by contacting broker, title/escrow, client sales or appraiser as applicable

Complete input into lenders software system, inserting tax certification figures and hazard policy information when applicable

Produce final documents and perform final QC of all documentation to assure there are NO mistakes, email final closing packages to appropriate department for closing

Quality Assurance Analyst 2/Auditor

Wells Fargo Home Mortgage - Addison, TX

September 2012 to July 2014

Complete Desk Review of loan files utilizing audit checklists for Foreclosure, Bankruptcy and Eviction processes as needed/ required

Document and capture questions/observations requiring action as a result of loan file reviews Provide feedback to management regarding the overall quality assurance process, objectives, and long-range goals of the quality assurance function

Ensure that Attorney Firms are in compliance with investor, insurer and regulatory guidelines through loan file Desk Reviews

Knowledge of state specific Foreclosure/ Bankruptcy/ Eviction procedures, state statutes, and specific document requirements

Interact with Internal Legal Counsel on observations and findings

Provide feedback and corrective suggestions to Team Manager

Identify errors and malfunctions within the audit tool/ application

Review and analyze documents and/or processes for quality and compliance with state statutory guidelines

Loss Control Attorney Management Program (CLAMP) development testing Recognition Award

Team Lead/ Quality Assurance Analyst

Aerotek/ Wells Fargo Home Mortgage - Addison, TX

July 2011 to September 2012

Team Lead over 10 team members working the OCC Consent Order Article 7 Independent Foreclosure Review (IFR), as well as other projects

Assisted in locating documentation for the Department of Justice for their

Service members Civil Relief Act (SCRA) review that ultimately saved Wells

Fargo over $6 Million Dollars

Contacted Attorney Firms via email and telephone for any/ all missing documentation as needed for the OCC Consent Order and the Department of Justice.

Promoted from an Initial Reviewer to the Quality Control Team Promoted from the Quality Control Team to Team Lead

Resolution Specialist

Bank of America - Plano, TX

November 2010 to January 2011

Received incoming e-mails from client representatives regarding REO properties

Completed a LAFA ticket to send the contractor out to have repairs completed on properties Completed assigned work in CFSC from supervisor, confirming occupancy status of foreclosed property

Prepared bids for contractor to approve if over the allowable limit for repairs

Forwarded incoming e-mails to the appropriate departments

REO Property Coordinator

Fannie Mac - Carrollton, TX

February 2008 to May 2010

Hybrid Position

Assigned new authorizations into a work queue on a daily basis

Ordered and managed the evaluations process of MGIC values, BPO reports, appraisals, third opinions

Entered appropriate values into the system of record when needed

Ordered additional valuation documentation

Recommended re-assignment of brokers, both in HSC, and BPO Direct when necessary worked closely with the Eviction, Redemption, and Title Department to ensure all are following proper state, and federal guidelines

Loss Mitigation Specialist

CitiFinancial Mortgage - Coppell, TX

August 2004 to July 2005

Retrieved mail daily to process with account numbers

Processed Proof of Claims (POC's) in DRI systems and Reaffirm Letters

Imaged any Foreclosure documents that needed special attention Pulled documents from file for imaging

Reviewed 150 Discharge Bankruptcy files that need to be contacted for payment

Contacted Attorney's office for permission to speak directly with the debtors

Contacted debtor to get intention on their property

Escrow Officer Assistant

American Title - Dallas, TX

August 2003 to July 2004

Retrieved files to prepare for closing

Collected earnest money and contract from Realtor to prepare file; ordered surveys

Called regarding judgments, payoff, and liens that client has on property

Prepared closing documents

Scheduled closing for Escrow Officer with clients

Education

De Soto High School – De Soto, TX

1989 to 1992

Skills

•Organizational skills

•Clients Relations

•Training new hires

•Assistant Lead/ Mgmt. Supervision

•Notary Public Commission (ID#12540400-7)-Exp 2/7/26

•Event Planner/Coordinator

Additional Information

Skills and Abilities I communicate verbally and in written form with everyone (including Attorneys,

Clients and/ or 3rd Party Vendors) with extreme professionalism. I have a very strong work ethic and work best under pressure. My organizational skills are second to none.

Additional Qualifications

Tango Reverse, Fraudguard, ReverseVision, TCB Warehouse Now, FHA Connection, Microsoft Outlook,

Excel, Word and Access, iFulfill, StatusMart(SM3) pipeline, AMN Portal, Total REO Central, Mortgage BOT,

Mortgage Servicer (FICS), FHA Connection Mortgage Serv, Escrow Officer Asst., Entry Level Underwriting; Auditing (Compliance and Guidelines), Loss Mitigation customer services rep, Lotus Notes, BPO Direct and Rumba SharePoint, LPS Desktop, VendorScape, MSP/ CPI, Data Transmission Services,

Home Step Connect, DRI, AS400LS, Loss Control Attorney Management Program system, Productivity

Tracking System, AMP QC Application and WFHM Default Automation Portal (prod), knowledgeable of new mortgage

documents; Scienna Andor System (Work p/t at home position with Infinity IPS as UW processor), Typing Speed 50-60

WPM, Human Resources Assistant; IPIMS Process Payment System, PIMS, Patient Consent (ARVIS), Genesys Cloud

Phone Dialer

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