Customer Service Quality Assurance

Cynthia Hart

*** ***** **** ****** ****

Georgetown, Ky

(859) -230-5484

Multi-talented professional with expertise and successful track record in Customer service and problem solving. Process broad range knowledge across customer service, Patient care, and quality assurance, possess strong professional skills in communication, attention to detail.

Professional Experience

Internal Revenue Service (June 2023 Present) Telework Customer Service Representative. Working on taxpayer’s tax papers and taking telephone calls. GS-5 level in the Federal Service. Examples of specialized experience includes experience working with records documents and financial accounts which involved applying established rules and procedures. Experience gained through work in positions that involved frequent contact with the public researching and responding to non- routine requests for information orally or in writing. Resolving problems and issues negotiating with others to resolve issues performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits, and debits, researching and / or adjusting accounts. IPC (May 2022- March 2023 in Georgetown, Ky

Working extensively with a team of associates operating computerized equipment, assuring quality and precision for our customers while also ensuring a safe environment. Solved daily computer issues, quality check parts.

Meijer September 2000-2020) Lexington, Ky

Answered customers calls located products, investigated, and resolved customer issues with past purchases, and ensure quality customer service so that their needs are met and that they have a superb experience with our company. I assisted customers in finding products that suit their needs, advising them of sales, promoted sale items, and worked exhaustively to attract customers to our store. I aided customers in finding specialty products that may not have been allocated in- store, in addition to handing cash from customers, assisting vendors in ordering products for the store, and working with companies to optimize product allocation for the optimum customer experience. I also worked within my own organization to help manage the schedules of my team, assuring that they had the time off they needed while also making sure the organization had a complete team ready to run operations at maximum capacity. In another instance of improving team morale and improving the organization, I also performed organizational tasks for peak efficiency. Homestead Nursing & Rehabilitation Center (June 1994- February 1995) Lexington, KY Certified Nursing Assistant position. Assisted patients in all aspects of life, including bathing, dressing, taking vitals, helping them to more out of their beds, in/ out of wheelchairs, and to get them around the facility. Working with doctors and nurses as a part of a community for the patients’ well-being and enjoyment.

Dairy Queen 1990- June 1994

Aided customers to fulfill their orders, have them quality customer service experience, offered solutions to customer problems, and kept the establishment clean and organized to improve the customers’ experience.

Education

. Corbin Vocational School (1994- Nursing Assistant Certification CNA

. Corbin High School (1988) High- School Diploma

Special Skills

. I can work independently as well as part of a team to complete tasks in a precise and timely manner.

. I have previous work form home experience where I can utilize my time and knowledge to work with little to no supervision to fulfill all tasks given to me.

. I have the ability and desire to learn new tasks and processes to advance my career and aid my employer.

References

Melissa Fossia 465 Lockwood Dr Lexington, Ky 40509 859-***-**** Michael Smith 118 Azalea Ct Mt Sterling, Ky 40823 606-***-**** Dinah Ashcraft 62 Avonlea Park Dr Paris, Ky 40361 859-***-****

Contact this candidate