Tonya Singleton

Lawrenceville VA

ad2r7z@r.postjobfree.com

804-***-****

Skills

Inbound and Outbound Calling

Call Management

Microsoft Outlook

Product Knowledge

Problem-Solving Abilities

Conflict Resolution

Customer Service Aptitude

Technical Support

Problem Solving

Empathy

Microsoft Excel

Teamwork

CRM Software

Knowledge Of Policies And Procedures

Adaptability

Professionalism

Positive and Professional

Typing Proficiency

Typing 40 WPM

High Energy Attitude

Reading Comprehension

Active Listening

Organizational Skills

De-escalation Skills

Stress Management

Time Zone Management

Resourcefulness

Customer Focus

Experience

Security Officer

Allied University Security

Emporia VA

Jan 2019-Mar 2021

During my tenure as a Security Officer at Allied University Security, I fulfilled a range of responsibilities to ensure the safety and well-being of the university community. In this role, I performed various tasks and contributed to maintaining a secure environment conducive to learning and growth.

One of my primary duties was to patrol the university grounds on foot or using a designated vehicle. I conducted regular inspections of buildings, parking lots, and other areas to identify any potential security risks or breaches. By remaining vigilant and observant, I was able to detect and promptly respond to any suspicious activities or individuals, thereby minimizing the possibility of criminal incidents.

As a Security Officer, I was responsible for monitoring surveillance cameras and alarm systems. By maintaining a constant watch on the feeds, I could quickly identify any unauthorized access attempts, trespassing, or other violations. In the event of an alarm activation, I followed established protocols to investigate the situation and ensure appropriate actions were taken, such as contacting law enforcement or dispatching additional security personnel.

Another crucial aspect of my role involved interacting with members of the university community, including students, faculty, staff, and visitors. I provided assistance, information, and directions to individuals as needed, fostering a friendly and helpful environment. Moreover, I enforced university policies and regulations, such as parking rules, to maintain order and discipline on campus.

In emergency situations, I played a pivotal role in coordinating responses and ensuring the safety of all individuals involved. This included responding to fire alarms, medical emergencies, or other critical incidents. I remained calm under pressure, communicated effectively with emergency services, and provided support and reassurance to those affected.

Documenting incidents and writing detailed reports was another essential aspect of my job. I accurately recorded all security-related incidents, including accidents, thefts, disturbances, and policy violations. These reports served as valuable resources for investigations and helped improve security protocols and procedures.

To enhance my effectiveness as a Security Officer, I actively participated in training programs and workshops to remain up-to-date with the latest security practices, emergency response protocols, and relevant legal regulations. I consistently demonstrated a commitment to professional development and applied my knowledge and skills to ensure the safety and security of the university community.

In summary, my role as a Security Officer at Allied University Security encompassed a wide range of responsibilities aimed at maintaining a safe and secure environment. Through my diligent patrols, monitoring of surveillance systems, proactive engagement with the community, and effective response to emergencies, I contributed to fostering a secure atmosphere conducive to learning and personal growth within the university.

Transportation Specialist

Liberty Transportation Inc.

Lawrenceville VA

Feb 2018-Feb 2019

As a Transportation Specialist at Liberty Transportation Inc., I played a key role in ensuring the smooth and efficient operation of the company's transportation activities. With a focus on maintaining high standards of quality and customer satisfaction, I performed a wide range of tasks to support the transportation operations of the organization.

One of my primary responsibilities was coordinating the logistics of transportation services. I worked closely with customers to understand their specific transportation needs and requirements. By effectively communicating with clients, I gained valuable insights into their expectations, which allowed me to plan and schedule transportation services accordingly.

In collaboration with the operations team, I developed and implemented transportation plans to optimize efficiency and minimize costs. I analyzed transportation routes, considering factors such as distance, traffic conditions, and delivery deadlines. By identifying the most efficient routes, I ensured timely and cost-effective delivery of goods and services.

To ensure a smooth flow of operations, I maintained accurate records and documentation related to transportation activities. I diligently recorded information such as pick-up and delivery times, vehicle maintenance schedules, and fuel consumption. This data allowed for effective monitoring and evaluation of transportation performance, enabling me to identify areas for improvement and implement necessary changes.

Another important aspect of my role was managing relationships with external stakeholders, including transportation vendors and carriers. I negotiated contracts and rates with transportation providers, seeking to secure favorable terms and conditions. By maintaining positive relationships with these partners, I ensured the availability of reliable transportation services when needed.

In addition to coordinating transportation services, I also played a vital role in ensuring compliance with applicable regulations and industry standards. I stayed up-to-date with transportation laws, regulations, and safety protocols, ensuring that Liberty Transportation Inc. adhered to all legal requirements. I worked closely with drivers and other staff members to promote a culture of safety and ensure compliance with transportation regulations.

As part of my commitment to continuous improvement, I actively participated in identifying and implementing process enhancements. I collaborated with cross-functional teams to streamline transportation operations, leveraging technology and data analysis to identify areas of inefficiency and develop innovative solutions.

Throughout my tenure as a Transportation Specialist, I consistently demonstrated strong communication and problem-solving skills. I effectively communicated with internal and external stakeholders, including clients, drivers, and management, to address any issues or concerns that arose during transportation operations. Additionally, I proactively resolved any challenges that emerged, ensuring minimal disruptions to the transportation process.

In summary, as a Transportation Specialist at Liberty Transportation Inc., I played a critical role in coordinating transportation services, optimizing logistics, and ensuring compliance with regulations. Through effective communication, meticulous planning, and attention to detail, I contributed to the efficient and reliable transportation operations of the organization, ultimately enhancing customer satisfaction and supporting the company's overall success.

Customer Service Representative/Cashier

Market Express

Lawrenceville VA

May 2011-June 2017

As a Cashier and Customer Service Representative at Market Express, I held a multifaceted role that required exceptional customer service skills and a keen attention to detail. In this position, I performed a wide range of tasks to ensure a positive and efficient shopping experience for customers.

One of my primary responsibilities was operating the cash register accurately and efficiently. I processed customer transactions, including cash, credit, and debit card payments, while maintaining a high level of accuracy and attention to detail. I ensured that all prices were entered correctly, applied discounts or promotions as appropriate, and provided customers with accurate change or receipts.

Beyond cash handling, I also assisted customers with various inquiries and requests. I provided information about products, services, and promotions, helping customers make informed purchasing decisions. I addressed customer concerns and resolved issues promptly, aiming to maintain high levels of satisfaction and loyalty. I demonstrated a friendly and professional demeanor, actively listening to customers and offering personalized assistance.

Additionally, I played a crucial role in maintaining a clean and organized checkout area. I regularly restocked items, such as bags, receipt paper, and other supplies, to ensure smooth operations. I maintained a neat and orderly workspace, adhering to company policies and procedures regarding cleanliness and hygiene.

As a Customer Service Representative, I served as the first point of contact for customers entering the store. I greeted customers warmly, creating a welcoming and friendly environment. I promptly addressed customer inquiries, directing them to the appropriate departments or providing information as needed. By delivering exceptional customer service, I contributed to a positive shopping experience that reflected positively on the reputation of Market Express.

During my time at Market Express, I developed a strong understanding of the store's product offerings. I familiarized myself with the layout of the store, enabling me to efficiently assist customers in finding specific items or making recommendations based on their needs. I also actively participated in training sessions to stay updated on new products and promotions, allowing me to provide accurate and up-to-date information to customers.

In addition to my customer-facing responsibilities, I collaborated with my colleagues and supervisors to ensure the smooth functioning of daily operations. I effectively communicated with team members, providing support and assistance when necessary. I participated in regular cash register reconciliations and end-of-day procedures, ensuring that financial records were accurate and balanced.

In summary, as a Cashier and Customer Service Representative at Market Express, I provided exceptional service to customers, operated the cash register with precision, and maintained a clean and organized checkout area. I demonstrated strong interpersonal skills, effective problem-solving abilities, and a commitment to delivering a positive shopping experience. Through my attention to detail and dedication to customer satisfaction, I contributed to the overall success of Market Express.

Education

Brunswick High-school

Lawrenceville VA

General Diploma

June 1995

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