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Customer Service Medical Support

Location:
Lemon Grove, CA
Posted:
January 15, 2024

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Resume:

Michael R. Edwards

ad2r4g@r.postjobfree.com 714-***-****

Work Experience

Systemslogic/Qualcomm 08/2022 -10/2022

Test Engineer Driver

Safely drive Qualcomm personnel in testing vehicle in San Diego County.

Caregiving for Family 05/2021 – 07/2022

Black Tiger Non-Medical Transportation 03/2020 – 04/2021

Driver/Gurney Team & Wheelchair Transporter

Safely transport patients to and from their appointments.

Door to door service

Emergency back up technician

Miramar Marine Corp Base, Miramar, CA 03/2019 – 09/2019

Medical Support Staff

Customer Service answering phones and setting up future appointments

Check in patients per appointments

Check vitals and chief complaints

Assist in procedures

Set up medication refill

Schedule patient for follow up

Order Labs

Check for authorization

Billing and Insurance

Familiar with Epic Software for routine maintenance and scheduling patients.

Superior Home Care Services, Carlsbad, CA 12/2015 - Present

Medical Support Staff/Brain Trauma Specialist- Part Time

Transport and care for the patients.

Monitor patients making safety.

Administer medication and reorder when needed.

Prepare meals for patient.

Check vitals and record readings.

Comfort Care Mira Mesa, CA 05/2018 – 03/2020

Medical Support Staff/ Caregiver (Part time- On call)

Transport and care for the patients.

Monitor patients making safety.

Administer medication and reorder when needed.

Prepare meals for patient.

Check vitals and record readings.

Davita Dialysis, Carmel Mountain & San Marcos, CA 10/2016 – 07/2018

PCT Technician

Set up machine with proper patient information.

Check vitals.

Check and prepare access for cannulation.

Cannulate patient while checking vitals.

Monitor patient normally from 3 to 8 hours.

Remove needles from sites and bandage patient.

Monitor patient before discharge.

Utilize Epic and Gator software for charting and scheduling.

Comprehensive Pain Management Specialist Rancho Bernardo, CA 06/2016 – 03/2016

Medical Support Staff / Back Office

Customer Service answering phones and setting up future appointments

Check in patients per appointments

Check vitals and chief complaints

Assist in procedures

Set up medication refill

Schedule patient for follow up

Order Labs

Check for authorization

Billing and Insurance

Familiar with Epic Software for routine maintenance and scheduling patients.

Labcorp, San Diego, CA 02/2015 – 05/2015

Specimen Accessor

Customer Service

Billing and Insurance

Access and log in Urine, Blood and Fecal specimens for testing.

Pick up specimens from stations for processing.

Routine checks for biohazardous materials.

Verify correct test being made for each sample.

Load specimens into centrifuge

Covance La Jolla, CA 10/2014 – 11/2015

Call Center / Preauthorization Specialist

Set up appointments for procedures

Preauthorize patients for treatment

Make routine calls to insurance companies on behalf of patients.

Acquire approval for medication.

Document complaints from the patients.

Housekeeping of files

UCSD Hospital La Jolla, CA 12/2013 – 03/2014

Medical Support Staff/Transportation/ER

Transport infants by bed or cradle.

Check and monitor vitals for newborns.

Keep patients comfortable and hydrated.

Transport adult patients by wheelchair or bed to their room or appointments.

Transport deceased patients to the morgue for processing.

Assist in procedures when needed.

Pick up and deliver specimens to the lab.

Monitor critical patients during transport.

Discharge patients by wheelchair.

Right at Home San Diego, CA 02/2013 – 02/2015

Medical Support Staff/Caregiver- Part Time

Monitor patient’s safety.

Administer medication when needed.

Check vitals and record readings.

Kaiser Hospital - San Diego, CA 05/2013 – 12/2013

Medical Support Staff/Transportation/ER

Transport infants by bed or cradle.

Check and monitor vitals for newborns.

Keep patients comfortable and hydrated.

Transport adult patients by wheelchair or bed to their room or appointments.

Transport deceased patients to the morgue for processing.

Assist in procedures when needed.

Pick up and deliver specimens to the lab.

Monitor critical patients during transport.

Discharge patients by wheelchair.

Education:

Concorde Career College San Diego Medical Assistant Diploma

Associated Tech College AA Degree in Telecommunications (Telephone Technology)

Grossmont College BA Nursing Degree



Contact this candidate