Customer Service Medical Support
Resume:
Michael R. Edwards
*******@*****.*** 714-***-****
Work Experience
Systemslogic/Qualcomm 08/2022 -10/2022
Test Engineer Driver
Safely drive Qualcomm personnel in testing vehicle in San Diego County.
Caregiving for Family 05/2021 – 07/2022
Black Tiger Non-Medical Transportation 03/2020 – 04/2021
Driver/Gurney Team & Wheelchair Transporter
Safely transport patients to and from their appointments.
Door to door service
Emergency back up technician
Miramar Marine Corp Base, Miramar, CA 03/2019 – 09/2019
Medical Support Staff
Customer Service answering phones and setting up future appointments
Check in patients per appointments
Check vitals and chief complaints
Assist in procedures
Set up medication refill
Schedule patient for follow up
Order Labs
Check for authorization
Billing and Insurance
Familiar with Epic Software for routine maintenance and scheduling patients.
Superior Home Care Services, Carlsbad, CA 12/2015 - Present
Medical Support Staff/Brain Trauma Specialist- Part Time
Transport and care for the patients.
Monitor patients making safety.
Administer medication and reorder when needed.
Prepare meals for patient.
Check vitals and record readings.
Comfort Care Mira Mesa, CA 05/2018 – 03/2020
Medical Support Staff/ Caregiver (Part time- On call)
Transport and care for the patients.
Monitor patients making safety.
Administer medication and reorder when needed.
Prepare meals for patient.
Check vitals and record readings.
Davita Dialysis, Carmel Mountain & San Marcos, CA 10/2016 – 07/2018
PCT Technician
Set up machine with proper patient information.
Check vitals.
Check and prepare access for cannulation.
Cannulate patient while checking vitals.
Monitor patient normally from 3 to 8 hours.
Remove needles from sites and bandage patient.
Monitor patient before discharge.
Utilize Epic and Gator software for charting and scheduling.
Comprehensive Pain Management Specialist Rancho Bernardo, CA 06/2016 – 03/2016
Medical Support Staff / Back Office
Customer Service answering phones and setting up future appointments
Check in patients per appointments
Check vitals and chief complaints
Assist in procedures
Set up medication refill
Schedule patient for follow up
Order Labs
Check for authorization
Billing and Insurance
Familiar with Epic Software for routine maintenance and scheduling patients.
Labcorp, San Diego, CA 02/2015 – 05/2015
Specimen Accessor
Customer Service
Billing and Insurance
Access and log in Urine, Blood and Fecal specimens for testing.
Pick up specimens from stations for processing.
Routine checks for biohazardous materials.
Verify correct test being made for each sample.
Load specimens into centrifuge
Covance La Jolla, CA 10/2014 – 11/2015
Call Center / Preauthorization Specialist
Set up appointments for procedures
Preauthorize patients for treatment
Make routine calls to insurance companies on behalf of patients.
Acquire approval for medication.
Document complaints from the patients.
Housekeeping of files
UCSD Hospital La Jolla, CA 12/2013 – 03/2014
Medical Support Staff/Transportation/ER
Transport infants by bed or cradle.
Check and monitor vitals for newborns.
Keep patients comfortable and hydrated.
Transport adult patients by wheelchair or bed to their room or appointments.
Transport deceased patients to the morgue for processing.
Assist in procedures when needed.
Pick up and deliver specimens to the lab.
Monitor critical patients during transport.
Discharge patients by wheelchair.
Right at Home San Diego, CA 02/2013 – 02/2015
Medical Support Staff/Caregiver- Part Time
Monitor patient’s safety.
Administer medication when needed.
Check vitals and record readings.
Kaiser Hospital - San Diego, CA 05/2013 – 12/2013
Medical Support Staff/Transportation/ER
Transport infants by bed or cradle.
Check and monitor vitals for newborns.
Keep patients comfortable and hydrated.
Transport adult patients by wheelchair or bed to their room or appointments.
Transport deceased patients to the morgue for processing.
Assist in procedures when needed.
Pick up and deliver specimens to the lab.
Monitor critical patients during transport.
Discharge patients by wheelchair.
Education:
Concorde Career College San Diego Medical Assistant Diploma
Associated Tech College AA Degree in Telecommunications (Telephone Technology)
Grossmont College BA Nursing Degree
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