ARNOLD GALANO

**** ******** ***., ***. ****

tel/sms: 408-***-**** / e-mail: ad2r3g@r.postjobfree.com

Summary

Accomplished, bilingual executive assistant, sales associate, certified chef/cook, and QA tester with superior administrative, customer service and technical experience seeking the position of Food Clerk or Cook, Executive/Administrative Assistant, Office Manager/Coordinator, or Quality Assurance Analyst/Tester with a top-notch company. Resourceful, adept at organizing and prioritizing tasks, as well as handling conflicting demands in a tactful and professional manner. Desire to utilize and expand upon current experience, knowledge, and skills.

Work Experience

POSTMATES & DOORDASH

2019 – present

Food & Merchandise Delivery Courier/Dasher (Independent Contractor)

SAFEWAY, INC.

12/2015 – 11/2019

Sunnyvale, CA

General Merchandise Retail Clerk

Grocery store general merchandise clerk and customer service

Held positions in multiple departments within the store throughout tenure: Cut-Fresh, Produce, Courtesy Clerk

Meat & Seafood, and Deli (clerk and main cook)

Provided back-up support in a few other departments on occasions and whenever needed: Floral, GM/BC, and

Bakery

FRY'S ELECTRONICS

10/2014 – 02/2015

Sunnyvale, CA

Sales Associate, Audio & Video Department (Temporary/Seasonal/Part-Time)

Providing sales quotes and customer assistance within the Audio & Video department

Regular duties also include merchandise stocking and restocking, floor and backstock organization

Providing occasional carry-out assistance to customers, assisting with returns and exchanges, scheduling installation appointments and merchandise deliveries, etc.

PASADENA PRIDE CENTER

05/2012 – 08/2013

Pasadena, CA

Assistant to the Vice President of the Board of Directors

Provided full administrative support to the VP of the Board of Directors

Assisted in coordinating quarterly BoD meetings, including preparation of reports and meeting packets

Took meeting minutes and responsible for their distribution

Calendar management, travel arrangements, and other administrative tasks as requested or needed

GENENTECH, INC.

02/2011 – 06/2011

South San Francisco, CA

Sr. Administrative Assistant (Consultant)

Member of the Global Health Economics & Pricing (GHEP) team as one of three administrative supports based in the South San Francisco site

Providing full administrative support to the local group of International Payer Strategy Managers (IPSM’s) within GHEP, while providing and acting as administrative back-up to the rest of the local team

Handling / managing multiple calendars, making travel arrangements, setting up local and global meetings, assisting in event coordination whenever and wherever needed, etc.

MYTRUS, INC.

01/2010 – 06/2010

San Francisco, CA

Office Manager / Executive Assistant / Team Administrative Coordinator (Consultant/Contractor)

Contacted and hired by a former manager to work as a consultant to help create a more functional, better equipped, and more presentable office and work environment

Provide all-level administrative support to entire staff of a 15-25-person start-up company, including the CEO, CMO, VP of Clinical Affairs, VP of Technology, and VP of Commercialization

Go-to person for office/building-related concerns; act as the company representative in communications with building security and management

Provide full-time front desk reception coverage, handling catering service needs, office layout, coordination and upkeep

Provide assistance to the single member of the Accounting department – the CFO - with payroll, accounts payable, billing, expense report collection & processing, and creation and implementation of company forms, templates, policies and procedures

Also provide assistance to Human Resources with new hires, paperwork, filing & archiving, etc.

Management and maintenance of office supplies, office equipment, appliances, furniture, and other hardware inventory

Initiating and establishing initial vendors and accounts, and building a good rapport with each vendor account manager

Provide assistance on miscellaneous ad-hoc projects whenever needed

SYNARC, INC.

07/2005 – 11/2006; 12/2007 – 10/2008

San Francisco, CA

Executive Assistant / Office Administrator / Team Administrative Coordinator III (two tenures held at same position)

Provided executive-level support to the Chief Medical Officer/Executive Vice President of the Science/Marketing department and the Executive Vice President in the Musculoskeletal Disorders dept. during first part of tenure

Supported (available 24/7 to assist) and reported directly to the Chief Medical Officer/Executive Vice President of Science and the Executive Vice President of Imaging/Radiology during second part of tenure

Provided assistance to remaining members of both departments concurrently (VP and/or Scientific Director of each therapeutic area in Science and all Radiologists in the Radiology department)

Updated and maintained company-wide scientific publication database and library

Collected information from company personnel to administer the Science Metrics: tracked scientific publication activity and provided quarterly report of publication activity and metrics, congress/conference attendance, participation in peer-reviews, industry invitations and presentations, etc. (summary presented to existing and potential sponsors regularly, and to the Board of Directors on a quarterly basis)

Organized details of special events, extensive travel arrangements; assisted with preparations of corporate agendas and itineraries, including quarterly Board of Directors Meeting report packets/binders, slide presentations (presented to current clients or potential clients during bid defense meetings, as well as ones for the public at scientific meetings and conventions), layout and printing of scientific posters, submission process of recently completed articles and abstracts for publication to various scientific journals, etc. Processed sales and orders of patented x-ray tools widely used by clients and study participants

Processed expense reports and reimbursements for all members of both departments; Mailing and shipping per department needs; other miscellaneous tasks and project assistance as needed

Involved in preparation phase of consulting agreements between sponsors or consultants/contractors and Synarc; liaison between consultants and Synarc’s Accounting department; handled billing, monthly invoice preparation, and initiation of payments per fully-executed agreements as needed

Tracked invoices/payments and provided departmental quarterly budget reports (a regular task originally designed to be handled by the Human Resources department)

Assisted department new hires and staff in use of AUDIX voicemail system and use of VoIP with Yahoo! Messenger PC to PC calling

Daily communication with clients, sponsors, customers, consultants, and other experts on behalf of the department or the organization’s department representative; provided front desk reception coverage per need

UNIVERSITY OF CA, SF (UCSF)

03/2007 – 12/2007

San Francisco, CA

Administrative Assistant III (Temporary; through external temp agency)

Provided support to all Department Safety Advisors in the Department of Environmental Health and Safety

Provided front desk reception relief during breaks and as needed and included handling/sorting department mail

Provided assistance to the department’s Accounts Payable with data entry and reports

Office supply restock and orders as needed; orders on ergonomic office furniture, computers, and other departmental needs; supply room maintenance; conference room set up, and other miscellaneous tasks

Daily telephone and in-person communication with students and staff members regarding confidential school records, on-campus emergencies, or scheduling appointments

Coordinated the monthly Institutional Biological Safety Committee meetings

INSTANT EFFECTS

06/2003 – 12/2003

San Francisco, CA

Software Quality Assurance Analyst (Contract – Telecommute)

Tested software upgrades handling real-time online credit card transactions credit card

Quality control/testing every aspect of development plug-in software for MS Office XP PowerPoint

FTP download of builds; worked with XML and FXML

Managed/utilized bug database (DevTrack), bug regression; created/ran tests plans/checklists on all builds

Experience with software requiring DirectX 9.0+ and .NET Framework

BLUE FALCON NETWORKS, INC.

10/2002 – 06/2003

Los Angeles, CA

Software Quality Assurance Analyst

Tested development Peer-to-Peer software to provide efficient, cost effective and scalable content delivery systems for digital media on the Internet

Involved in implementation of online beta test site and tracking data from Beta testers

Regular maintenance of bug database

Created and ran comprehensive test plans used by QA for checking every aspect of the software

Daily creation/maintenance of 'clean OS' library using Ghost to check development software on different clean system configurations

Support of development software for clients, such as Yahoo!, MTV, Radio Free Virgin, WBUR, ABC, BBN

BEATWARE, INC.

04/2000 – 10/2002

Redwood City, CA

Lead SQA Engineer

Devised testing strategies of development animation software (primarily used for web design) and other electronic media, working directly with software engineers/developers.

Performed regression, integration and systems level testing

SQA Lead on commercial shrink-wrap software products: e-Picture Pro, eZ-Motion, PowerMovie, SiteForge, e-Picture 3, Live Assets (CMS). Implemented systems, training and tooling necessary for smooth, predictable development effort

Administrator for PHP bug database and created test plans for all software used by QA’s

Created/maintained “clean OS library” used to check development software on different system configurations

Responsible for Microsoft Certification Testing of Live Assets Content Management Solution (CMS)

S3, INC.

05/1999 – 04/2000

Santa Clara, CA

Performance Test Engineer / SQA Engineer / WHQL Engineer

Tested video card drivers for all Windows operating systems (including NT)

Collaboration with software design engineers

Tested motherboards with on-board video cards during development – loading drivers and bios

Tested drivers against software applications

Black box testing of unreleased NT server-based product and unreleased motherboard with onboard video card

Experience executing load and stress tests of a shipping, driver product

Defined, implemented, & documented test procedures testplans; regression testing of in-house software projects;

Tested software ensuring compatibility with MS WHQL certification requirements

Education

2004 – 2005 California Culinary Academy San Francisco, CA

Associate of Occupational Studies (AOS) degree in Le Cordon Bleu Culinary Arts

1992 – 1995 Mission Community College and De Anza College San Jose, CA

Honor Studies & Graphic Design

Technical Skills

Heavy, extensive travel arrangements and expense report preparations, online research, forms & registrations, extensive filing, payment & invoice processing, sales & marketing, archive & general office administration, general-level to executive-level direct support, monthly & quarterly metrics & reports, graphic design & layout for print-ready documents and posters, article/abstract submission process for journal publication, multiple-calendar management, scheduling meetings & venues, multi-line phone/switchboard, front desk reception, etc.

Operating Systems (including internet and networking components): Microsoft Windows, Mac, RIM Blackberry

VoIP: Yahoo Messenger PC to PC calling, Skype, Apple iChat AV

Familiarity and usage of databases, design tools, testing and troubleshooting tools, and a plethora of other computer programs including: VC Scheduler (Roche/GNE calendaring tool), Gmail. GCal, Google Docs, other Google products, Adobe/Macromedia products, Photostudio, Corel Painter, Fractal Design Painter; webpage creators; Beatware’s complete web graphics software lineup; Microsoft Office suite; media players; iTunes; various file-sharing and networking products; Partition Magic, QA Run, WinRunner, Benchmark, BFN; FileMaker, Endnote, Quicken, Quickbooks, Peachtree; Salesforce (CRM); online reference archive: PubMed, Medline, etc.

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