SYLVANUS NGENE NEKENJA

Houston, Texas ***** 832-***-**** ad2r2k@r.postjobfree.com

Professional Summary

Results-oriented Assistant Store Manager offering 15 years of increasing revenue and profitability and managing loss and shrinkage. Well-versed in inventory control, buying and merchandising for perishable and non-perishable goods. Energetic and productive with ability to thrive in customer-focused, fast-paced environment.

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Verified contents of inventory loads against shipping papers to confirm accuracy.

Enthusiastic ASM with 15 years of experience supervising staff in retail and restaurant settings. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Experienced ASM with over 15 years of experience in retail and restaurant atmospheres. Excellent reputation for resolving problems and improving customer satisfaction.

Accomplishments

Supervised team of 10 staff members

Fast paced

Customer service

Friendly

Learns quickly

Skills

Goals and Performance

Staff Supervision

Product and Service Sales

Business Development and Planning

Sales

Budgeting

Inventory Control

Store Management

Sales Training

Sales Goals

Cash Handling

Cleaning

Point of Sale Systems

Sales and Marketing

Cash Register Operation

Visual Merchandising

Work History

Assistant Store Manager 05/2019 to Current

Walmart – Bentonville, AR

Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.

Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Processed payments for credit and debit cards and returned proper change for cash transactions.

Rotated merchandise and displays to feature new products and promotions.

Performed investigations on market flows to identify seasonal trends and forecast consumer needs.

Maintained positive customer relationships by responding quickly to customer service inquiries.

Working with vendors to get products

Manage 10-15 calls daily

Shift Manager 08/2017 to 07/2019

Moes Southwest Grill – El Paso, TX

Tracked receipts, employee hours and inventory movements.

Kept employees operating productively and working on task to meet business and customer needs.

Adhered to company standards and compliance requirements for operations and cleanliness of all areas.

Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.

Managed schedules, accepted time off requests and found coverage for short shifts.

Trained and mentored new employees to maximize team performance.

Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.

Recruited and interviewed candidates for management to evaluate readiness and fit for position.

Ordering produce

Conference calls 2 times weekly

Shift Manager 05/2014 to 07/2017

Dominos's Pizza – Ft. Lewis, WA

Tracked receipts, employee hours and inventory movements.

Kept employees operating productively and working on task to meet business and customer needs.

Excelled in every store position and regularly backed up front-line staff to keep expertise fresh and relevant.

Trained and mentored new employees to maximize team performance.

Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.

Brought store sales up by 35%

Coached crew members to optimize performance and motivate toward more efficient work.

Cooperated with coworkers to improve customer experience and manage storefront.

Worked closely with team members to schedule breaks and shifts to meet state regulations.

Trained back-up associates and led crew members in managing operations of storefront.

Regularly checked building to confirm maintenance and cleaning met code and regulations.

Supervised employees and oversaw quality compliance with company standards for food and services.

Shift Leader 10/2006 to 03/2011

Taco Bell – Dayton, TN

Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Enforced company policies and regulations with employees.

Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.

Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Regulated pricing, inventory count and supply during shift hours.

Maintained safe working environment by observing safety procedures, policies and regulations.

Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Educated roughly about 30 employees on menu updates and procedural changes.

Cut spending by 20% through effective inventory management and supply sourcing.

Analyzed equipment breakdowns using various troubleshooting methods.

Education

Bachelor of Science: Project Management 06/2018

Atlantic International University - Honolulu, HI

Cost And Management Accounting 01/2002

Cape Peninsular University of Technology - Cape Town, South Africa

Associate of Arts: Accounting And Business Management 07/1981

Royal Society of Arts - London

Certifications

Certified Stores Management Assistant (2007)

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