Customer Service Representative
Resume:
Vernetta Shepard
Customer Service
Kansas City, MO 64130
ad2r1z@r.postjobfree.com
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Claims Processor
Advanced Call Center Technologies, LLC - Kansas City, MO January 2022 to August 2023
Review claims for Bank of America
Process claims
Listening to call about claims
Input claim information into the system
Verify claim accounts
Phone transcription
Customer Service Representative
Spring Venture Group - Kansas City, MO
August 2021 to December 2021
Take inbound call for Medicare
Input information into the computer
verify information
transfer calls
Customer Service Representative/Call Center
TrueAccord - Lenexa, KS
August 2020 to April 2021
• Data Entry for a 3rd party collection agency
• Provided assistance to clients
• Confirmed payments, refunds, etc.
Customer Service Representative
H&R Block - Kansas City, MO
January 2020 to July 2020
• Received inbound calls
• Help with online tax preparation
Retention Agent
Full Potential Solutions - Kansas City, MO
January 2019 to October 2019
• Retention for sprint
• Received inbound calls
• Customer resolution
• Process payments
Sales Representative
TROC - Kansas City, MO
March 2018 to November 2018
• Sell cellular phones for Sprint Verizon and AT&T
• Cash handle
• Inventory
• Customer Service
• Trainer
• Phone set up
• Performed onsite, in-store retail sales
• Consistently met or surpassed quotas of 45 sales per month
• Presented products to customer
• Responsible for retail sales phones and accessories
• Stocked shelves
• Negotiated and completed purchasing contracts
Office Manager
Reliance Resource - Kansas City, MO
February 2016 to January 2018
• Make call do scheduling
• handle payroll
• coping faxing
• filing scanning
• Managed office
• Managed team responsibilities
• Hired and mentored employees
• Processed mail
• Responsible for outgoing communications
Store Manager
Greenlight Mobile - Kansas City, MO
February 2013 to January 2016
• Sales
• Set up payments
• Received credit card payments
• Troubleshoot
• Managed store and daily cash deposits
• Managed nightly register, cash and sales totals
• Managed store security system
• Thrived in a highly challenging customer service environment
• Supervised employees to maintain goals to meet corporate objectives
• Trained and mentored all staff
• Tracked sales performance
• Managed staff activities
Customer Service Representative/Call Center
River Elk Services - Kansas City, MO
May 2008 to November 2012
• Process loan applications
• Received inbound calls
• Made out bound calls
• Verified employment
• Made payment arrangements
• Switchboard
• Performed data entry for customer information
• Answered general questions
• Answered calls from clients
• Resolved customer information and complaints
• Created loan applications
• Handled online orders and credit card transactions Education
High school or equivalent in Business Clerical
Job Corps - Kansas City, MO
April 1997 to October 1997
Skills
• Clerical (10+ years)
• customer service (10+ years)
• RECEPTIONIST (5 years)
• RETAIL SALES (3 years)
• Call Center
• Customer Care
• Customer Support
• 10 Key Data Entry
• Computer Literacy
• Management
• Office Management
• Administrative experience
• Microsoft Office
• Google Docs (5 years)
Assessments
Customer focus & orientation — Proficient
July 2021
Responding to customer situations with sensitivity Full results: Proficient
Data entry: Attention to detail — Proficient
November 2021
Maintaining data integrity by detecting errors
Full results: Proficient
Work style: Reliability — Proficient
October 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work motivation — Proficient
October 2021
Level of motivation and discipline applied toward work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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