Jammie Grant

Customer service

Jacksonville, FL *2206

ad2r1x@r.postjobfree.com

+1-904-***-****

Authorized to work in the US for any employer

Work Experience

Outbound service member

Amerihealth Cartis - Jacksonville, FL

July 2022 to January 2023

Establish Primary Care Patients, order Medical card new patient check Eligibility,Help client with assessment with their needs from the health provider and understanding on their health issues and providing outreach services

Customer Service Representative

New Mexico Human Resources - New Mexico

January 2021 to October 2021

stabilizing and preserving families; providing quality temporary alternative care when necessary, safely reunifying families; and when necessary and appropriate, creating new families through kinship, guardianship

Customer Service Representative

Bernard BPO - Jacksonville, FL

February 2019 to March 2020

Design and implement customer strategies to increase loyalty and retain business . And to a mediate the problems they having with their service if it's troubleshooting can't connect to the internet bill mask task problem

Packer

Amazon - Jacksonville, FL

August 2017 to February 2019

responsible for cleaning shipping containers, labeling items and packing items into the shipping containers. To be successful as a Packer you must have attention to detail and the ability to organize items. A good Packer is efficient and careful not to damage Appointment Setter/Customer Service

Convergys - Jacksonville, FL

January 2017 to August 2017

provide support to a company's sales team by calling prospective clients and scheduling appointments for them to speak with a salesperson. They typically work in a call center or traditional office setting and report directly to a sales leader or team manager. ... Customer Service Representative

TREX COMPANY - Jacksonville, FL

July 2016 to January 2017

Resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. Greet customers warmly and ascertain problem or reason for calling. Assist with placement right department,, and go over ways help customer get out default with student loans.

Order Filler

Shaws Southern Belle - Jacksonville, FL

August 2014 to August 2016

responsible for boxing up orders and getting them ready for shipping. This involves accurately inputting customer shipping information, and then using a commercial label printing machine to print the shipping labels.

Cashier/Customer Service

Winn-Dixie Retail Stores - Jacksonville, FL

September 2013 to July 2014

taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions. Externship

St John's Health Service - Jacksonville, FL

2011 to 2011

to 2011

Machine Operator

Revlon - Jacksonville, FL

June 2001 to September 2005

include organizing the production staff and was over receiving of products off the lines. Met weekly, monthly, and yearly quotas

Customer Service Representative

Sam's Club - Jacksonville, FL

March 1997 to May 2001

taking money in the form of cash, check, or credit card from patrons in exchange for food or services. Scans items, provides change, balances drawer, and processes card transactions. Education

Bachelor's in Health service management

Independence University - Jacksonville, FL

December 2019 to June 2023

Medical diploma in Medical assistant

United Education Institute - Jacksonville, FL

March 2010 to April 2011

High school or equivalent in Basic

Andrew Jackson Senior High School - Jacksonville, FL August 1991 to June 1993

Skills

• Call Center

• Customer Service

• Customer Support

• Customer Care

• CSR

• Microsoft Word

• ICD-9

• Venipuncture

• Phlebotomy

• CPT Coding

• ICD-10

• Medical Records

• Medical Billing

• Insurance Verification

• EMR Systems

• Medical Coding

• Patient Care

• Medical Office Experience

• Debits & credits

• Medical Scheduling

• Microsoft Excel

• Windows

• Microsoft Powerpoint

Certifications and Licenses

AED Certification

CPR Certification

Additional Information

SKILLS

customer service, health care

Qualifications: My qualifications include diversified skills as a Customer Service Representative answering

question and placing orders and my Medical Assistant skills in Vital Signs front and back office medical;

providing excellent quality service as well as being able to multi-task. Computer skills include Microsoft word,

Outlook, Excel and PowerPoint. Type 30 words per minute. Technical Expertise:

ICD-9 Coding-Venipuncture-Hemoglobin-physical-Capillary puncture Microsoft Word-Throat culture- Vision

testing-Electrocardiogram-Vital signs-Pulse Respiration-First aid CPR-Blood pressure

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