Ryan M. Donigan

Project Manager & Data Specialist

A result driven manager with innate process design skills that can quickly understand, describe, track and optimize project flow. An eye for identifying cracks in a system where problems might occur. Able to think outside the box and multitask to develop team productivity solutions. ad2r0e@r.postjobfree.com

641-***-****

Raytown, MO

Linkedin.com/in/rdonigan8

Technical Skills

Team Management

Process Innovation

SOP Development

Excel 2016 - 365

Teams/Office 365

Google Workspace

Workday

Mobilize CRM (& others)

Courses & Training

Excel 2019 Level 3

Training Umbrella - 2022

Interpersonal Communications

& Customer De-Escalation

Gaston College – 2012

Agile Methodology & Scrum

Master Certifications

2023 – Present

Work Experience

Favorite Healthcare Staffing / Project Manager, Govt Operations November 2021 - September 2023, Remote

• Managed a team of 30+ payroll specialists that provided CRM scheduling, payroll customer support and auditing for up to 50-1000+ temporary healthcare employees dependent on the clients contracted assignment.

• De-escalated employee payroll complaints when management required.

• Developed contract specific processes to support 9 out of 20 of the companies top billing clients for various states specifically to increase scheduling for payroll accuracy as well as new auditing techniques to minimize lost billing upwards of 2Mil for AR.

• Created tools to advance automated productivity tools and generators within Microsoft (specifically Excel) to implement and streamline processes.

Favorite Healthcare Staffing / Account Manager Lead - Code Blue March 2021 - November 2021, Overland Park, KS

• Analyzed & advocated for temporary healthcare professionals in helping to decipher issues with paychecks, explaining state overtime and holiday pay.

• Scheduled employees for payroll and updated and audited information for contracted clients.

• Tracked resources using the CRM (Mobilize) Excel and other MS365 programs (Teams, Outlook, Power Automate, SharePoint)

• Welcome and accepted employee and customer complaints, investigating and making inquiries of data with multiple teams looking for payroll errors to delve into issue related to payroll discrepancies’ as well as debunking time fraud.

• Augmented as a liaison for my team to upper management, including directors in payroll and accounting, VPs and as well as the CEO of the company whenever needed. Bar K / Senior Trainer & Dog Tender & Behaviorist

June 2018 - March 2021, Kansas City, MO

• Managed a team by preemptively educating staff on correct procedures when interreacting with customers pertaining to Dog and Human behaviors contingent on the situation.

• Trained and managed employees on dog behavior, first aid, calculated inventory, reporting numbers, and keeping profiles on dogs and their owners.

• Safeguarded incoming and outgoing gates for incoming and outgoing guests and canines. Overwatched interactions in a social environment for various capacities of dogs and their humans sometimes amounting to more than 100+ dogs in an off-leash open space confined 1 acre area.

• Preemptively redirected and Intervened when needed to de-escalate dozens of dog conflicts including but not limited to difficult situations when customers became emotional or physical during altercations; sometimes simultaneously while performing first aid when needed.

• When available, we primarily would relocate injured or over stimulated dogs to specialized enclosed areas, but dependent on the situation there was no option other than to apply first aid while also maintaining designated zones.

Education

Gaston College / Communications and Broadcast Journalism 2011 - 2012, North Carolina

Allen County Community College / General Education Dev. 2005 - 2008, Kansas

Good day!

Sincerely,

Ryan M. Donigan

I am writing to express the interests I have for this position. I have a diverse skill set with experience in project management, employee management, process development, payroll, Employee Training and customer service. For the past three and a half years I was with the government contracts division of Favorite Healthcare Staffing. I was part of a fast-paced group that was formed to rapidly deploy healthcare workers to facilities across the country in response to Covid. As the project manager for payroll customer support, I took directions from upper-level executives (specifically the CEO, 3 VPs and 4 Department Managers) and managed a team (6 – 28 temp employees) that fielded and researched payroll issues to be communicated with and resolved before it would land on the desks or having to pass the ball off to the Payroll or ARs department for healthcare workers deployed and on the front lines. My team was specifically created to maintain the scheduling, while documenting into their individual profiles, auditing the time tracking of employee scheduling to ensure all time was billed and that there was no time fraud or back payments due according to multiple client designations for multiple states payment laws. I was also responsible for developing the standard operating procedures to support our responsibilities for each contract. I consider process development to be one of my strengths. During Covid we had to respond rapidly to new deployments, each with different challenges and frequently those deployments would change overnight and the corresponding processes would have to change. In addition to the developing and training employees on the process, I automated as much of the process as possible using Excel with VBA to create mini-input applications, timecards, reports and automatic auditing.

As a project manager in government contracts, I was in the nexus between payroll, AR, and the executive team and I like to see the big picture so I can satisfy the needs of those I collaborate with. Prior to my position at Favorite Healthcare Staffing, I was part of the team that opened the original permanent Kansas City Bar K location. Bar K is a bar, restaurant and 2.5-acre dog park. As one of the first of its kind I was part of the team that developed the methods that allowed us to safely handle hundreds of off leash dogs and people in close quarters. This involved a developing a new type of canine animal behavioralist training that could spot the signs of aggression before problems developed. Of course, there were also procedures for how to safely deal with dangerous dog/dog and dog/human interaction when it occurred. Of course, we also had to develop everything from park maintenance, landscape maintenance and weather-based procedures to keep dogs safe in KC's extreme heat and cold. The unique situation at a dog bar/park might seem disconnected from the position I’m currently submitting to, but this is where I learned to train people in complex skills and procedure as well as manage and motivate my team through the difficult positions of working outside in KC weather 365 days a year.

I am eager to discuss in more detail how my skills align with the needs of your organization. Please find my resume attached for your reference. Thank you for considering my application, and I look forward to the possibility of contributing to the continuing success of your team and companies mission!

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