Della Bone

Customer Service Representative

Maysville, KY 41056

ad2r0d@r.postjobfree.com

606-***-****

Authorized to work in the US for any employer

Work Experience

Remote Customer Service Representative

Senture - Maysville, KY

September 2023 to Present

Responsible for answering incoming calls and assisting customers with their health insurance benefits and referrals.

Teller

US Bancorp - Flemingsburg, KY

October 2017 to September 2023

I worked as a part-time teller where my duties included: interacting with customers in person and via telephone and providing customer service by assisting with their transactions (balances, check cashing, statement reproduction, debit card inquires, loan payments, mobile app setup and help & informing them about our products and services) and responsible for daily balancing of a cash drawer. Receptionist

Dr. Bart McFarland - Paris, KY

June 2014 to July 2015

* Greeting and signing in patients.

* Answering phone

* Scheduling appointments

* Filing

* Accepting and posting payments

* Making patient appointment reminder calls

Customer Service Representative/Operations

KY Bank - Paris, KY

November 1996 to December 2013

*Teller experience

*Bookkeeping experience including:

daily exceptions item reconciliation, NSF and return deposit items charge backs, research, stop payments.

* debit card, online/mobile banking setup and assistance

* Answering phone

* Providing account assistance to customers

* Providing customer support to branch employees

* Maintaining a daily call log

* Nominated for "Premier Customer Service" three times by peers/customers Cashier/Office Assistant

Food Lion - Paris, KY

March 1991 to February 1996

* Operating cash register and bagging groceries

* Preparing store deposits

* Counting register drawers and vault

* Being responsible for cashier's list of nightly closing duties Education

Diploma

Bourbon County High School - Paris, KY

August 1986 to May 1989

Skills

• Customer Service

• Bank Teller

• Cash Handling

• Cashier Customer Service

• Typing

• Customer service

• Front desk

• Windows

• HIPAA

• Cash handling

• Bookkeeping

• Cash register

• Research

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