WORKEXPERIENCE

**/**/****–**/**/****Ludhiana, India

CUSTOMER ENGINNER with HCL INFOSYSTEM LTD.

- Provided service Installation or maintenance of computers, Laptop, printer, CCTV, photocopier, and projector

- Relations with direct on side service to customers end all office equipment products

- Collection payment to customer end like that CSMC contract, AMC Contract and spare parts

- Handled and resolved escalations of customer service issues, ensuring timely and effective resolution

- Tracked and resolved all calls for the Ludhiana area, identifying faults and taking appropriate action

- Monitored and managed all customer complaints in terms of after-sales service, including arranging spare parts and planning for timely call closure

- Managed the return and defective management of parts, ensuring efficient handling and documentation

- Coordinated with the regional sales team to address service-related issues of distributors

- Maintained inventory of spare parts in Ludhiana office 18/11/2017 –31/01/2019 Amritsar, India

SERVICE ENGINEER with ABP ENTERPRISES

- Provide service contact to elevator like that AMC and Modify old elevator

- to customers to one year contract or upgrade old elevator

- Relations with customer to service support on time

- payment collection Handling Query Customer and team handling service

- Provided technical support to customers regarding product usage and troubleshooting issues.

- Replaced broken parts such as LCD screens, boards and batteries in elevator

- Inspected returned products for warranty or under AMC related defects or damage

- Satisfied customers with prompt service and patient, easily-understood explanations of technical issues.

- Maintained inventory of spare parts for elevator repairs 02/02/2021–01/03/2022Ludhiana, India

AFTER-SALES SERVICE ENGINNER with PLASMA INDUCTION (INDIA) PVT LTD.

- Installation and maintenance of induction furnace Melting and heating

- Relations with customers to service like that break down call and customer complaint

- Payment follow up and collection to customer end like that service contract, new furnace and spare parts

- Performed troubleshooting in induction furnace equipment and vehicles to diagnose faults, identifying and replacing faulty components

- Ensured maintenance of customer records, including service logs, repair orders, and parts inventory.

- Inspected and tested induction furnace equipment for proper operation in accordance with manufacturer's specifications

- Repaired or replaced defective parts using hand tools and power tools as necessary

- Provided technical support to customers by answering questions about the installation and use of induction furnace equipment

- Maintained accurate records of all repairs completed in order to track trends in customer service requests

- Maintained inventory of spare parts in area office GurkamalSingh

Date of birth: 19/11/1989 Nationality: Indian

ad2qzl@r.postjobfree.com

Phone number: +91-842*******(Mobile)

02/05/2022–CURRENT Pathankot, India

SERVICE ENGINEER with OSCAR MEDICARE PVT LTD.

- Installation and maintenance of biochemistry analysis and cell counter

- Relations with customer to product service rapid card, reagent and new machines

- Payment follow up and collection to customer and dealer or sub dealer end

- Responsible for the Overall customer calls tracking to service or spare

- Performed diagnostic tests on biochemistry analysis and cell counter devices to identify and troubleshoot issues

- Installed, configured and tested software applications on biochemistry analysis and cell counter devices.

- Conducted quality control inspections of repaired biochemistry analysis and cell counter devices in under warranty or under AMC

- Provided technical support to customers regarding their biochemistry analysis and cell counter devices.

- Maintained inventory of spare parts for repairs

- Ordered parts, supplies or equipment from catalogues or suppliers EDUCATION AND TRAINING

01/08/2014–01/12/2016 Dinanagar, India

MBA MASTERS BUSINESS ADMINISTRATION Swami sarvan and group of institutions 01/08/2011–01/06/2014 Jalandhar, India

B TECH IN ELECTRONIC AND COMMUNICATION ENGINEERING ATC info vision institute 01/08/2006–01/12/2009 Badhani, India

DIPLOMA IN ELECTRONICS AND COMMUNICATION ENGINEERING Sai polytechnic institute 01/07/2004–01/07/2006 Sujanpur, India

10+2 S.M.S.D Rajput SR. SEC School

01/04/2002–01/07/2004 Sujanpur, India

10 S.M.S.D Rajput SR .SEC School

PROJECTS AND TRAINING

Title: Training at HCL about Operation Management in OFFICE AUTOMATION division Description: Analyzing the operation of AMC contract or order and its working process with all office equipment service and customer support

Title: project on comparative study of BAJAJ V/S HERO HONDATWO WEELERS Description: Analyzing in technical specifications, bajaj platina 100 is powered by 102 cc engine, while Hero splendor plus is powered by 97.2 cc engine it’s like that example Title: Training Project at BSNL about operations in telephone exchange Description: Analyzing the operation of telephone instrument and its working process and implementation for better telephone services to customer

Title: training project 8051 MICRO CONTROLLER KIT

Description: Analyzing in the 8051 micro controller architecture, the system bus plays a key role to connect all the devices to the central processing unit this bus includes a data bus-an 8- bit and address Bus-16-bit & bus control signals

LANGUAGE SKILLS

production interaction

Levels: A1 and A2:Basic user; B1and B2:Independent user; C1and C2 Proficient user Mother tongue(s): PANJABI;PUNJABI

Other language(s):

UNDERSTANDING

SPEAKING

WRITING

Listening Reading

Spoken Spoken

HINDI B2 B2 B1 B2 B2

ENGLISH A2 A2 A1 A2 A2

Contact this candidate