Leigh Anne Wolford

Atlantic, PA *****

ad2qzh@r.postjobfree.com

+1-814-***-****

Authorized to work in the US for any employer

Work Experience

Switchboard Operator/Receptionist

St. Paul's Home - Greenville, PA

December 2021 to Present

• Operate switchboard Answer incoming calls, take messages, and relay calls. Make phone calls for individuals at their request.

• Report problems with phones throughout St. Paul’s.

• Assist public with questions, directions etc.

• Gather mail for pickup, put postage on mail, sort mail for The Villas, The Ridgewood, The Colony and Heritage, and deliver mail in the Villas.

• Clerical Duties as Assigned

Switchboard Operator/Receptionist

Wesbury UM Community - Meadville, PA

September 2021 to December 2021

Answer incoming calls and route to the appropriate department/point of contact. Greet visitors in a pleasant manner and direct them to their destination. Maintain logs of visitors and employees making sure all PPE is properly executed because of COVID. Interact with the residents and their families in a very compassionate manner. Perform any additional requests from other departments. Sort and distribute mail for all departments and residents. Keep and maintain a clean and presentable reception area. USPS

Atlantic Post Office - Atlantic, PA

May 2020 to July 2020

Office Clerk, Customer Service, scan mail and packages, responsible for office and daily operations. Senior Desk Agent

Holiday Inn Express - Meadville, PA

January 2019 to November 2019

Provide excellent Customer Service.

• Answer incoming calls and complete all pertinent information regarding amenities and assure a positive experience for the customers

• Provide a very pleasant and positive experience for the day of arrival and departure

• Maintain all daily check lists to assure prompt and courteous duties so all shifts are kept up with daily expectations

• Tasks range from existing stays running daily transactions in a timely and efficient way as to balance and make sure charged are handled correctly

• Work closely with companies to accommodate their needs properly Other routines to make sure the Inn, costumers and staff run in a successful manner Youth Support Specialist

Bethesda Luthern Services - Meadvile, PA

October 2018 to 2019

Provide youth who have been placed in the residential program with positive role modeling, guidance through routines, behavior management, and skills to enable youth to succeed in the therapeutic environment provided by the agency.

Essential Functions of the Position:

• Conduct individual counseling sessions with youth in a variety of areas including coping skills, anger management, and character development.

• Facilitate groups with the youth that are relevant to the needs of the program such as educational, recreational, and therapeutic.

• Coordinate unit day-to-day routines for youth and follow the clinical schedule.

• Develop weekly therapeutic task sheets for assigned youth.

• Supervise the youth documenting day to day routines and behaviors in progress notes and the log book.

• Assist youth by providing educational support such as tutoring.

• Manage youth’s medication according to residential policy and procedure.

• Maintain safety by using behavior management techniques according to policy.

• Assist with reports, treatment plans, and discharge summaries.

• Attend treatment reviews and team meetings on youth.

• Provide verbal and/or written documentation at court hearings.

• Assure Client/Staff ratio is maintained.

• A Lifting requirement of less than 20lbs on an occasional basis.

• Ability to actively participate in recreational activities such as basketball, swimming, volleyball, and walking.

• Ability to operate a motor vehicle to provide transportation for youth to appointments, home visits, etc.

• Ability to perform a physical intervention which requires the strength to grasp, hold and maneuver a youth into various positions involving standing, sitting, kneeling and laying. Received my Court Mandated Reporter thru the University of Pittsburgh. All clearances necessary to work for a Non-Profit Organization and around minors, as well as my FBI Clearance.

Lead Call Center Specialist

Thiel College - Greenville, PA

September 2015 to June 2016

Train callers, maintain call logs and spreadsheets, outgoing calls to prospective students/parents, award merit

scholarships, Alumni fundraising, data entry

Receptionist/Switchboard Operator

St Paul's Homes - Greenville, PA

February 2014 to January 2015

Welcome residents families and visitors. Balance petty cash. Answer incoming calls and assist with transferring to the appropriate resident or department. Assist residents with calls. Sort and distribute mail to residents and departments. Assist with any clerical or other duties as needed. Keep and maintain a clean and presentable reception area.

Office Manager

Eddie Kane Steel Products, Inc - Masury, OH

May 2006 to September 2008

Office Manager/Traffic Coordinator, which included scheduling of all inbound and outbound freight for a very large steel processing plant. Worked with theoretical weights for trucking for as-is plate, pump jacks, stage weights, counterweights and numerous other steel product parts. Entered truckloads and rail cars in an Excel spreadsheet to be entered into the Steel Program inventory. Managed an Office including Human

Resources. Maintained all Employee Records for the Plant and Office Personal. Worked with truck drivers as well as dispatchers and trucking companies making appointments and directions. Maintained high confidential

pertaining to all aspects relating to my position. Maintained and balanced Petty Cash. Customer Service, Cashier

Hermitage Giant Eagle - Hermitage, PA

July 2004 to June 2006

Front End Management, and Cash Office

Office Manager/Executive Secretary

Wesex Corporation - West Middlesex, PA

June 2002 to February 2006

Officer Manager

Notarized payment applications. Prepared AGC Contract Documents. Prepared Subcontractor agreements and AIA payment applications. Prepared Project Manuals for job sites. Prepared Operation and Maintenance

Manuals for completed jobs. Assisted Controller with Certified Payroll. Assisted with Accounts Payable and Accounts Receivable. Assisted Estimator with Bidding Process. Secretary to the Vice President. Prepared various spreadsheets for the Controller and T M Labor. Basic office implementation. Payroll support. Responsible for setting up job sites. Liaison with Project Superintendents, Architects and Engineers.

Implemented Networking Procedures. Responsible for Cell Phones at job sites and Digital Cameras. Responsible for answering switchboard and directing calls to the appropriate person. Administrative Assistant

Greenville Area Economic Development Corporation - Greenville, PA February 1990 to October 1997

Administrative Assistant reporting to Executive Director. Executive Secretary, accounts receivable and payable, payroll (including quarterly tax reports), budget preparation, projections and financial forecasting,

inventory control, supervise maintenance, security personnel and part-time summer help, assist incubator

tenants with routine business procedures, assist supervisor with internal and public reports and grant applications, instrumental in the preparation and implementation for the annual Greenville Business and Industry Day at Greenville County Club. Maintained and balanced Petty Cash.

Education

High school or equivalent

Conneaut Lake High School - Conneaut Lake, PA

1969 to 1975

Skills

• Administrative Assistant (10+ years)

• Office Manager (10+ years)

• Payroll. (10+ years)

• Receptionist (10+ years)

• Microsoft Excel

• Microsoft Office

• Accounts Payable

• MS Office

• Data Entry

• Outlook

• Payroll

• Quickbooks

• Word

• Excel

• Filing

• Scheduling

• accounting

• Accounts Receivable

• General Ledger Accounting

• Bookkeeping

• Microsoft Word

• Customer Service

• Microsoft Outlook

• Typing

• Leadership Experience

• Budgeting

• Office Experience

• Supervising Experience

• English

• 10 Key Calculator

• Clerical Experience

• Economic Development

• Human Resources

• Account Reconciliation

• Bank Reconciliation

• Tax Experience

• Journal Entries

• Auditing

• Hotel experience

• Time management

• Cash handling

• Multi-line phone systems

• Administrative experience

• Accounting software

Certifications and Licenses

Mandated Court Reporter

October 2018 to Present

Assessments

Customer Focus & Orientation — Highly Proficient

October 2019

Responding to customer situations with sensitivity. Full results: Highly Proficient

Conscientiousness — Proficient

September 2019

Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient

Intermediate Word Processing Proficiency with Microsoft Word — Proficient February 2019

Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.

Full results: Proficient

Reliability — Highly Proficient

October 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Management & Leadership Skills: Planning & Execution — Proficient February 2020

Planning and managing resources to accomplish organizational goals. Full results: Proficient

Working with MS Word Documents — Proficient

January 2020

Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient

Cashier Skills — Expert

August 2020

Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert

Accounting skills: Bookkeeping — Proficient

August 2020

Calculating and determining the accuracy of financial data Full results: Proficient

Medical receptionist skills — Proficient

August 2021

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Customer focus & orientation — Expert

May 2021

Responding to customer situations with sensitivity Full results: Expert

Security guard skills — Proficient

April 2021

Assessing risks, enforcing security standards, and handling complaints Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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