Customer Service Switchboard Operator
Resume:
Leigh Anne Wolford
Atlantic, PA *****
************@******.***
Authorized to work in the US for any employer
Work Experience
Switchboard Operator/Receptionist
St. Paul's Home - Greenville, PA
December 2021 to Present
• Operate switchboard Answer incoming calls, take messages, and relay calls. Make phone calls for individuals at their request.
• Report problems with phones throughout St. Paul’s.
• Assist public with questions, directions etc.
• Gather mail for pickup, put postage on mail, sort mail for The Villas, The Ridgewood, The Colony and Heritage, and deliver mail in the Villas.
• Clerical Duties as Assigned
Switchboard Operator/Receptionist
Wesbury UM Community - Meadville, PA
September 2021 to December 2021
Answer incoming calls and route to the appropriate department/point of contact. Greet visitors in a pleasant manner and direct them to their destination. Maintain logs of visitors and employees making sure all PPE is properly executed because of COVID. Interact with the residents and their families in a very compassionate manner. Perform any additional requests from other departments. Sort and distribute mail for all departments and residents. Keep and maintain a clean and presentable reception area. USPS
Atlantic Post Office - Atlantic, PA
May 2020 to July 2020
Office Clerk, Customer Service, scan mail and packages, responsible for office and daily operations. Senior Desk Agent
Holiday Inn Express - Meadville, PA
January 2019 to November 2019
Provide excellent Customer Service.
• Answer incoming calls and complete all pertinent information regarding amenities and assure a positive experience for the customers
• Provide a very pleasant and positive experience for the day of arrival and departure
• Maintain all daily check lists to assure prompt and courteous duties so all shifts are kept up with daily expectations
• Tasks range from existing stays running daily transactions in a timely and efficient way as to balance and make sure charged are handled correctly
• Work closely with companies to accommodate their needs properly Other routines to make sure the Inn, costumers and staff run in a successful manner Youth Support Specialist
Bethesda Luthern Services - Meadvile, PA
October 2018 to 2019
Provide youth who have been placed in the residential program with positive role modeling, guidance through routines, behavior management, and skills to enable youth to succeed in the therapeutic environment provided by the agency.
Essential Functions of the Position:
• Conduct individual counseling sessions with youth in a variety of areas including coping skills, anger management, and character development.
• Facilitate groups with the youth that are relevant to the needs of the program such as educational, recreational, and therapeutic.
• Coordinate unit day-to-day routines for youth and follow the clinical schedule.
• Develop weekly therapeutic task sheets for assigned youth.
• Supervise the youth documenting day to day routines and behaviors in progress notes and the log book.
• Assist youth by providing educational support such as tutoring.
• Manage youth’s medication according to residential policy and procedure.
• Maintain safety by using behavior management techniques according to policy.
• Assist with reports, treatment plans, and discharge summaries.
• Attend treatment reviews and team meetings on youth.
• Provide verbal and/or written documentation at court hearings.
• Assure Client/Staff ratio is maintained.
• A Lifting requirement of less than 20lbs on an occasional basis.
• Ability to actively participate in recreational activities such as basketball, swimming, volleyball, and walking.
• Ability to operate a motor vehicle to provide transportation for youth to appointments, home visits, etc.
• Ability to perform a physical intervention which requires the strength to grasp, hold and maneuver a youth into various positions involving standing, sitting, kneeling and laying. Received my Court Mandated Reporter thru the University of Pittsburgh. All clearances necessary to work for a Non-Profit Organization and around minors, as well as my FBI Clearance.
Lead Call Center Specialist
Thiel College - Greenville, PA
September 2015 to June 2016
Train callers, maintain call logs and spreadsheets, outgoing calls to prospective students/parents, award merit
scholarships, Alumni fundraising, data entry
Receptionist/Switchboard Operator
St Paul's Homes - Greenville, PA
February 2014 to January 2015
Welcome residents families and visitors. Balance petty cash. Answer incoming calls and assist with transferring to the appropriate resident or department. Assist residents with calls. Sort and distribute mail to residents and departments. Assist with any clerical or other duties as needed. Keep and maintain a clean and presentable reception area.
Office Manager
Eddie Kane Steel Products, Inc - Masury, OH
May 2006 to September 2008
Office Manager/Traffic Coordinator, which included scheduling of all inbound and outbound freight for a very large steel processing plant. Worked with theoretical weights for trucking for as-is plate, pump jacks, stage weights, counterweights and numerous other steel product parts. Entered truckloads and rail cars in an Excel spreadsheet to be entered into the Steel Program inventory. Managed an Office including Human
Resources. Maintained all Employee Records for the Plant and Office Personal. Worked with truck drivers as well as dispatchers and trucking companies making appointments and directions. Maintained high confidential
pertaining to all aspects relating to my position. Maintained and balanced Petty Cash. Customer Service, Cashier
Hermitage Giant Eagle - Hermitage, PA
July 2004 to June 2006
Front End Management, and Cash Office
Office Manager/Executive Secretary
Wesex Corporation - West Middlesex, PA
June 2002 to February 2006
Officer Manager
Notarized payment applications. Prepared AGC Contract Documents. Prepared Subcontractor agreements and AIA payment applications. Prepared Project Manuals for job sites. Prepared Operation and Maintenance
Manuals for completed jobs. Assisted Controller with Certified Payroll. Assisted with Accounts Payable and Accounts Receivable. Assisted Estimator with Bidding Process. Secretary to the Vice President. Prepared various spreadsheets for the Controller and T M Labor. Basic office implementation. Payroll support. Responsible for setting up job sites. Liaison with Project Superintendents, Architects and Engineers.
Implemented Networking Procedures. Responsible for Cell Phones at job sites and Digital Cameras. Responsible for answering switchboard and directing calls to the appropriate person. Administrative Assistant
Greenville Area Economic Development Corporation - Greenville, PA February 1990 to October 1997
Administrative Assistant reporting to Executive Director. Executive Secretary, accounts receivable and payable, payroll (including quarterly tax reports), budget preparation, projections and financial forecasting,
inventory control, supervise maintenance, security personnel and part-time summer help, assist incubator
tenants with routine business procedures, assist supervisor with internal and public reports and grant applications, instrumental in the preparation and implementation for the annual Greenville Business and Industry Day at Greenville County Club. Maintained and balanced Petty Cash.
Education
High school or equivalent
Conneaut Lake High School - Conneaut Lake, PA
1969 to 1975
Skills
• Administrative Assistant (10+ years)
• Office Manager (10+ years)
• Payroll. (10+ years)
• Receptionist (10+ years)
• Microsoft Excel
• Microsoft Office
• Accounts Payable
• MS Office
• Data Entry
• Outlook
• Payroll
• Quickbooks
• Word
• Excel
• Filing
• Scheduling
• accounting
• Accounts Receivable
• General Ledger Accounting
• Bookkeeping
• Microsoft Word
• Customer Service
• Microsoft Outlook
• Typing
• Leadership Experience
• Budgeting
• Office Experience
• Supervising Experience
• English
• 10 Key Calculator
• Clerical Experience
• Economic Development
• Human Resources
• Account Reconciliation
• Bank Reconciliation
• Tax Experience
• Journal Entries
• Auditing
• Hotel experience
• Time management
• Cash handling
• Multi-line phone systems
• Administrative experience
• Accounting software
Certifications and Licenses
Mandated Court Reporter
October 2018 to Present
Assessments
Customer Focus & Orientation — Highly Proficient
October 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Conscientiousness — Proficient
September 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Proficient
Intermediate Word Processing Proficiency with Microsoft Word — Proficient February 2019
Measures a candidate's knowledge of intermediate Microsoft Word techniques including the use of formatting, Track Changes, and Comments.
Full results: Proficient
Reliability — Highly Proficient
October 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Management & Leadership Skills: Planning & Execution — Proficient February 2020
Planning and managing resources to accomplish organizational goals. Full results: Proficient
Working with MS Word Documents — Proficient
January 2020
Knowledge of various Microsoft Word features, functions, and techniques. Full results: Proficient
Cashier Skills — Expert
August 2020
Counting cash, processing transactions, following written procedures, and attending to details. Full results: Expert
Accounting skills: Bookkeeping — Proficient
August 2020
Calculating and determining the accuracy of financial data Full results: Proficient
Medical receptionist skills — Proficient
August 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Customer focus & orientation — Expert
May 2021
Responding to customer situations with sensitivity Full results: Expert
Security guard skills — Proficient
April 2021
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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