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Customer Service Loan Processing

Location:
Washington Township, NJ
Salary:
110,000.00
Posted:
January 13, 2024

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Resume:

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Wioletta Tuliszewski

Loan Administrator & Lending Analyst

845-***-**** • Park Ridge, NJ 07656

ad2qz7@r.postjobfree.com • LinkedIn

Dedicated and meticulous professional with substantial experience in loan processing. Proven excellence in ensuring compliance with state policies/standards and verifying completeness of loan files. Adept at investigating document deficiencies and reducing information errors by auditing loan transactions. Instrumental in achieving customer satisfaction by educating and upselling product offerings. Possess capabilities in conducting thorough credit checks and retaining data confidentiality at all times. Proficient in communication and problem-solving skills to interface with all parties engaged in transactions and resolving complex procedural challenges.

Areas of Expertise

• Customer Service

• Accurate Recordkeeping

• Loan Processing & Origination

• Complaint Resolution

• Information Verification

• Payments & Transactions

• Astute Communication

• Regulatory Compliance

• Documentation Management

Career Experience

Scott Capital Group, Harrison, NY 2019 – 2023

Loan Officer/Processing Manager

Analyzed financial documents to determine creditworthiness and grant pre-approvals. Evaluated loan applications for potential borrowers and informed loan terms and progress to clients. Completed necessary paperwork, such as registering loans and running DU/LP findings. Performed administrative key tasks, including ordering appraisals and typing letters. Ensured compliance with laws and regulations for seamless workflow.

● Provided comprehensive customer service by addressing borrower inquiries.

● Originated self-generated loans and processed entire underwriting process to build trust and customer satisfaction. Chand Mortgage, LLC, Saddle Brook, NJ 2017 – 2019

Loan Processor

Assisted clients in preparing loan submissions by requesting necessary disclosure. Oversaw loan pipeline to ensure prompt closings, including meeting underwriting conditions and communicating with customers and loan officers. Updated clients regarding progress of their loan applications. Supported loan officers by carrying out various tasks, such as retrieving AUS/LP Findings. Composed memos/letters of explanation and coordinated ordering of VOEs, VODs, titles, and appraisals.

● Maintained customer relationships by following up with potential and prior clients.

● Met and exceeded monthly/quarterly loan processing targets by contributing to company's overall success. Selip & Stylianou, Paramus, NJ 2016 – 2017

Legal and Enforcement Specialist

Created and compiled daily reports using Microsoft Excel. Crafted dismissal notices, recall letters, and warrants of satisfaction. Interacted with court officers and courts to resolve legal matters. Retained record and documentation accuracy related to compliance and enforcement activities in line with legal requirements.

● Expedited distribution of incoming mail and checks through digitization.

● Enforced compliance by investigating potential violations and implementing corrective actions. Page 2 2

Law Offices of Kwiatkowski, East Rutherford, NJ 2015 – 2016 Legal Secretary

Processed B1/B2 and F1 visa extensions for clients by gathering required documents. Facilitated clients in responding to RFEs

(Requests for Evidence) with efficiency. Drafted applications for permanent resident cards and citizenship. Generated variety of legal forms for submission to USCIS. Contacted USCIS and US Consular offices abroad to inquire regarding case updates.

● Streamlined document processing to reduce turnaround time.

● Offered translation services for deeds, certifications, and school diplomas. Big Tows, Chestnut Ridge, NY 2012 – 2015

Administrative Assistant

Answered multiple phone lines by displaying effective communication skills. Controlled inventories for office and shop supplies to replenish stock. Monitored billing operations and managed accounts receivables and payables with accuracy. Offered professional and welcoming environment by proactively responding to customer complaints and concerns. Developed monthly work schedules for employees to promote productivity and effective resource allocation.

● Improved process of administering daily orders by sustaining accuracy and timeliness.

● Optimized efficiency in deliveries by timely dispatching orders and supervising drivers’ performance. Additional Experience

Legal Secretary, J.Shen Law Firm, Englewood Cliffs, NJ Education

Bachelor of Arts in Justice and Paralegal Studies, GPA: 3.95 Montclair State University, Montclair, NJ

Associate of Arts in Paralegal Studies, GPA 3.95

Rockland Community College, NY

Master’s Degree in Law and Administration

University of Warsaw, Poland

Licenses & Certifications

New Jersey NMLS License, Current

Languages

English & Polish – Bilingual

Technical Proficiencies

MS Office Word & Excel Adobe Loan Origination System -Encompass Software AUS (LP, DU)



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